GrabShuttle Plus

A new on-demand shuttle service booking app.

What's GrabShuttle Plus?

Introducing the all-new GrabShuttle Plus app, an on-demand shuttle service to and from bus stops in Punggol and Sengkang area. We’ve combined the best of taxi and bus services to offer you convenience and flexibility at a very affordable price. You no longer need to follow a scheduled bus route, simply book your personalised shuttle service directly from your phone immediately or up to 3 days in advance.

Just key in where you want to go and your preferred pick-up time, and GrabShuttle Plus will help find a list of shuttles headed to your destination.

*Special launch offer
Everyone gets 4 GrabShuttle Plus rides FREE. Just apply the promo code SHUTTLEPLUS at the payment screen.

Download the GrabShuttle Plus app from the App Store or Google Play and try it for yourself today!

Why GrabShuttle Plus?

On-demand

You can request your ride immediately or 3 days in advance. Cut down your travel time with fewer stops and transfers.

Comfortable

When you book a ride with GrabShuttle Plus, your seat is guaranteed. Sit down and relax!

Convenient

Easily track your shuttle within the app, or schedule your trip in advance to plan your week ahead.

Low Price

Enjoy the convenience of on-demand of a ride at a lower price. Fares are fixed at $3 per ride. Additional passengers sharing the trip at just $1 per passenger!

How It Works

Referral Program

Want more free rides? Share your personal code with your friends who are new users and they will get SGD6 ride credits free (equivalent of 2 single ride trips). The friend your referred who tries the service will receive SGD6 ride credits too!

Get your personal referral code in the GrabShuttle Plus app now!
Tap Menu -> Get Free Rides

Interested in partnering with Grab?

Simply apply to be a partner and we will get in touch!

Apply to be a Partner

Download GrabShuttle Plus

Scan QR code

FAQs

GrabShuttle Plus is a new service that allows passengers to pre-book a seat on a shared vehicle. It is available via a separate GrabShuttle application.

GrabShuttle Plus is a stop-to-stop (pasengers walk to nearby stops) service with non-fixed routes using shuttles. GrabShuttle is a fixed route service. GrabShare is a door-to-door service using cars.

Yes, simply download the GrabShuttle Plus app via the Apple and Google Play stores.

In the beta phase, GrabShuttle Plus will operate in Punggol and Sengkang.

Service hours are from 0600 to 2200hrs, everyday including public holidays.

A range of different sized vehicles (13 and 23 seaters) are used. All vehicles are air-conditioned.

Generally, these are bus-stops, although we do add in high-demand points like commercial building driveways as well.

GrabShuttle Plus allows you to quickly make a booking and get an immediate confirmation, with a transparent fixed fare structure and guaranteed seat. Trips are faster and more direct versus other options and bus locations are trackable in the app.

Absolutely. All vehicles and drivers are appropriately licensed and are covered under commercial insurance.

You can create bookings through the GrabShuttle Plus app. Simply enter your desired orgin and destination, number of passengers and booking date/time. Choose from the options that are listed (different timings and pick-up points near you). Book a guaranteed seat to a drop-off point near your destination. Please arrive at the pick-up point 5 minutes in advance.

Single passenger trips are charged at $3 per trip. Additional passengers in the shared ride are charged at an additional $1 only!

Example:
1 Passenger Booking- $3
2 Passengers Booking- $4
3 Passengers Booking- $5
4 Passengers Booking- $6
5 Passengers Booking- $7

Payment is easy! You can pay via Singapore issued debit/credit cards when you make the booking. Bus drivers will not be able to accept cash nor EZ-Link payments on board.

Refer your friends to register using your unique referral key (Find this in ‘Get Free Rides’ in the app menu. When they use the service, you get free rides!

Once your payment is made, you will receive details on the confirmed booking in the section ‘My Rides’ the app.

Yes, simply choose 1, 2 or 3 seats. Do note that all passengers in 1 booking need to travel at the same time and get picked up and dropped off at the same stops.

Cancellations are allowed but cancellation fees may apply.

Nearer your pick-up time, you can track your bus real time on the map.

They represent the sequence of stops the driver will make ahead of you.

Please cancel the active booking and book another ride with the new destination.

No, communication between the passenger and driver is not supported.

Drivers details are visible only when the driver is enroute to your location.

Each bus will have a Grab decal on the bus. The vehicle number will also be reflected in the trip details when you are the next passenger to be picked up.

Simply tell the driver your name (as used in the app), get a seat and enjoy the ride.

Yes, but children who need a separate seat will require a separate seat booked.

No. To ensure that all users get to their destinations on time, all buses will strictly follow their schedules. Please be punctual.

No. All seats are by reservation only to ensure that everyone who has bought a ticket gets a seat.

No standing is allowed.

No refunds will be provided due to a missed bus or no-show.

If the bus does not turn up, we will make a full refund for the trip. Please allow up to 1 month for the refund to be processed.

If there is a bus breakdown, we will try and reroute you to another bus. If your trip is cancelled, you will be notified on the app and automatically refunded.

No, these are not supported at this point in time.

Please cancel the active booking and book another ride with the new destination.

No, destination changes in transit are not allowed. Please alight at your original destination and book another trip (you can book a trip while in transit).