We’re piloting a Shifts Programme starting July 2021!

We know that some of you can only commit 1-2 hours everyday on the road and so, we have developed this special programme where you can reserve your shift, spend a few hours and earn a $2 bonus per ride during the shift hours.

As this is a pilot programme, we will only be testing with a small group of identified driver-partners. Driver-partners on the Shifts Programme will not be eligible for the Mission Rebate Scheme incentives.

Important information

Latest Shift Cycle: 29 – 30 July

The following shift timings continue to have surge and high demand from students and frontliners

NOTE: New shifts slots for the week are updated every Monday. Check your in-app ‘Booking Planner’ by Monday evening to view and book slots for that week.

Requirements and Criteria to receive bonus payout/ride

In order to receive the $2 bonus/ride, driver-partner must maintain the following: 

  1. Minimum of 90% AR & Maximum of 10% CR during the shift period
  2. Stay online on the Grab-driver app for a minimum of 90% of the entire shift duration (you get to enjoy a 12-min break during each 2-hour shift!)

  Important Notes:

  • Only JustGrab jobs will be allocated to driver during Shift period
    • For PHV drivers: Ensure that the ‘GrabCar’ service type is toggled on
    • For Taxi drivers: Ensure that the ‘JustGrab’ service type is toggled on
  • MyDestination must be toggled OFF
  • Trip count is based on broadcast time during the shift time slot. 
  • Driver-partners identified for the Shifts programme will: 
    • Not be able to receive Advanced Bookings jobs
    • Not be eligible for the Mission Rebate Scheme
  • Payout will be made within the same day of shift completion

No-shows Penalty

You are allowed to book as many shifts you want. However, if you are unable to make it for your shift, do remember to release your booking. A no-show takes away the slot from another Driver-partner. 

Driver-Partners who do not show up for 2 or more of their booked shifts will be banned from booking a shift for the following week. Penalty counts are refreshed on a weekly basis. Grab will send out suspension messages to driver-partners who have 2 or more no-shows in a week cycle by the Monday following the end of a cycle. To appeal against the suspension, please submit your details via the ‘Appeal and Feedback Form’ below.

Opting-out of the Shifts Programme

If you have been selected (you would have received an in-app message) but would like to opt-out of the Shift Programme, please use the ‘Appeal and Feedback Form’ below to Opt-Out. Opting Out will enable you to enjoy Mission Rebate Scheme incentives.

Shifts Booking System Tutorial

Booking your shift

  • On the Grab Driver app, tap on Bookings Planner to view the available shift timings
  • Select the shift/shifts that you want to join
  • Tap on ‘Reserve My Slot’ to book shift
  • View “My Bookings’ to see all booked shifts

Please note: The cutoff time for booking a shift is 2 hours before its start.

Kindly ignore the “Guaranteed earning” field as shown in ‘Booking Planner’. There is no minimum guaranteed earnings for our Shifts Programme.

Releasing a shift

  • Tap on “My Bookings”
  • Tap on the shift you want to release
  • Tap on “Release My Slot”
  • Check “My Bookings” to ensure that the released shift is no longer there

Please note: You can only release your shift up to 2 hours before the start of the shift.

Starting your shift

  • A pop-up notification reminds driver-partners of upcoming shift 30 mins before commencement

FAQs

You are able to release your shift through the Grab App up to 2 hours before the start of your shift.

Driver-partners can write in via our appeal form and it will be reviewed on a case by case basis.

 

New shift slots are released every Monday evening for the cycle starting Thursday.

 

 

Yes you can book/release your shift on the same day, up to 2 hours before your shift timing begins.

Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.