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Improved Services Categorization

At Grab, we constantly look for ways to improve your ride experience. With a multitude of transport services available within our app (20 in fact), we’re streamlining the way we present our services to simplify your decision-making.

We’ve been improving the way we categorise and describe our ride services you know and love. Come 1 April 2019, discovering and booking your relevant ride will be more seamless. Don’t worry, our most popular ride services are still available at the top of the service menu.

 

How our services will now be categorized

 

Category Services
Everyday JustGrab
GrabShare
Standard Taxi
GrabHitch
GrabCar Plus
6-Seater (Economy)
Premium GrabCar (Premium)
6-Seater (Premium)
Kid-Friendly GrabFamily (Ages 1-3)
GrabFamily (Ages 4-7)
GrabFamily 6 (Ages 4-7)
Value-Added GrabAssist
GrabPet
Coaches GrabCoach (9-Seater)
GrabCoach (13-Seater)
GrabCoach (23-Seater)
GrabCoach (40-Seater)
Others GrabCar
Electric Taxi
Limo Taxi


 

Frequently Asked Questions

  1. Why did Grab change the position of its services?

We’ve received your feedback that our service classification was confusing, with just 3 categories (Economy, Premium, Larger Vehicles) for 20 services. So we’ve introduced a wider pool of categories, in order to provide you with a more intuitive experience when using our app.

  1. I can’t find what I need! Did Grab remove any of its transport services from its app?

No don’t worry, we’ve not removed or hidden any of our services. What you’re looking for might have been shifted into a different category, or to the second page of our menu. Additionally, we automatically select your last used ride service to make it seamless for you to book.

  1. Why have GrabCar, Electric Taxi, and Limo Taxi been placed under ‘Others’?

We want to offer you the best value based on your ride needs. Hence, we’ve prioritised service options based on the frequency of booking, service differentiation, and vehicle availability.