Important updates

[NEW] Circuit Breaker Safety Measures

Thank you for your dedication to being on the road. For your safety and wellbeing, do remember to wear a mask at all times when you are on the job and outdoors. Don’t forget to wash your hands frequently, and keep your vehicle well-ventilated. If you are unwell, stop working and see a doctor immediately.

Please read and share these tips with your friends.

Together, we will overcome this.

IMPORTANT UPDATE: GrabHitch services will be temporarily suspended.

In accordance with the new Circuit Breaker measures announced, GrabHitch services will be unavailable from 7 April to 4 May (inclusive), as carpooling is not classified as an essential service. We apologise for any inconvenience caused.

Your wellbeing is our top priority and we appreciate your patience as we work with the relevant authorities during this period. In the meantime, stay safe and thank you for your support.

For more info, please refer to the FAQ at the bottom of the page. 

Circuit Breaker upfront commission reduction & lower Grab Weekly Cover targets

As our country strengthens measures to keep our people safe, so must we as a company. Each and every one of you is helping to provide an essential service during this period and we know just how hard it has been. 

But we also know that this is a battle that we need to overcome, together. So we’re stepping up measures and putting in place the following Circuit Breaker support:

  1. From 6 April, all Private-Hire Vehicle Driver-Partners will enjoy upfront commission reductions starting from 50%.

  1. AND lower weekly GEMS target for Grab Weekly Cover.

Additionally, GEMS targets will be lowered from 80 to 50 GEMS/week for all existing driver-partners currently receiving Grab Weekly Cover. 

In order to provide all our driver-partners with these Circuit Breaker support measures, incentives for premium services (GrabCar Plus and GrabCar Premium), Far Pick-Up Bonus and the Super Steady program will be put on hold. Free weekly cancellations will also be reduced from 6 to 3 cancellations per week.

This pandemic has affected us all. But we remain committed to overcoming it with you. Do keep a lookout for updates and guides consolidating government support measures that you can tap into.

Stay safe and please remember to wear a mask when outdoors and while on the job.

Protecting your health and wellbeing is our top priority.

In view of recent developments with the COVID-19 situation, the local authorities have advised businesses to take on additional precautionary measures such as safe distancing and measures to reduce close contact amongst visitors. 

We have limited the range of services offered at Grab@SinMing* and instead enable you to complete the rest of the services online.  Pls refer to the table below for details:

During this period, online support will be available via Help Centre in your driver app or click here. You can also access self-help options via Help Centre and/or GrabAcademy too.

Please note that quotations for commercial car insurance can be obtained online at bit.ly/grabins.

Our centres supporting the sale of GrabFood Gears  will continue to operate during this period. You may refer to https://www.grab.com/sg/driver/centre/ for the latest information on our operating hours.

*Travel declaration and temperature screening will be conducted for all visits to Grab@SinMing. 

We apologise for any inconvenience caused and seek your understanding during this period.

Mandatory Travel Declaration & Income Support

As required by the Singapore government, all driver-partners who have recently returned from the following countries must be on 14-day SHN/quarantine, and have to submit a Travel Declaration Form to Grab here.

Upon receiving your Travel Declaration, your Grab account will be suspended for 14 days, starting from the date of your arrival back in Singapore. It will be accessible again upon verification that (i) you have no flu-like symptoms (ii) a doctor has certified that your flu is not related to COVID-19, after 14 days. This measure has been put in place to ensure the safety of everyone using our platform.

Starting 18 March, all driver-partners are also advised by the authorities to defer all travel abroad.

For full details on Income Support for driver-partners, scroll down to “Livelihood safeguards”.

Protecting your health and wellbeing is our top priority.

In view of recent developments with the COVID-19 situation, the local authorities have advised businesses to take on additional precautionary measures such as social distancing and measures to reduce close contact amongst visitors. 

From 23 March 2020, we will limit the range of services offered at Grab@SinMing* and instead enable you to complete the rest of the services online.  Pls refer to the table below for details:

During this period, online support will be available via Help Centre in your driver app or click here. You can also access self-help options via Help Centre and/or GrabAcademy too.

Please note that quotations for commercial car insurance can be obtained online at bit.ly/grabins.

Our centres supporting the sale of GrabFood Gears and eTG Trade-in will continue to operate during this period. You may refer to https://www.grab.com/sg/driver/centre/ for the latest information on our operating hours.

*Travel declaration and temperature screening will be conducted for all visits to Grab@SinMing. 

We apologise for any inconvenience caused and seek your understanding during this period.

[Notice] Surgical masks and hand sanitisers available for you at Grab @ SinMing

From 13 March, each driver-partner may collect a care kit containing one pack of 4-piece surgical masks and a bottle of hand sanitiser from Grab @ SinMing. The hand sanitisers are courtesy of Temasek Foundation.

You may offer a surgical mask to unwell passengers who do not have one on and need a ride to seek medical attention. We appreciate your judgement in distributing these masks. More information on the correct use of masks can be found here: https://www.moh.gov.sg/docs/librariesprovider5/default-document-library/advisory-on-masks-infographic-final-250120-eng.pdf 

Collection details:

*Note:

  • The care kits of one 4-piece pack of surgical masks and one bottle of hand sanitiser will be available to all driver-partners (including those who had collected the 1-piece packs of masks previously), with the exception of those who have previously collected their 4-pack surgical masks.
  • Driver-partners who have previously collected their 4-pack surgical masks may still collect the bottle of hand sanitiser.
  • The care kit will be available while stock last.

As a precautionary measure, all taxi and private hire car drivers are required to monitor their temperatures more regularly. Ideally, at least twice a day – before you start your shift and periodically in between.

[Update] For your convenience, you can now take your temperature at Grab@SinMing. Please visit https://www.grab.com/sg/driver/centre/ for the most updated opening hours. (Note: The temperature screening station at Stadium MRT Taxi Stand will cease operations with effect from 2 March 2020.)

If you have visited the temperature screening station and your temperature is below 38°C, an ‘I am OK’ sticker will be issued to you to indicate that you are well. If you have your own thermometer, you can also check your temperature yourself. To help you better keep track of your daily temperature, you are strongly encouraged to log your daily temperature via an online form on the Grab Driver app.

If you are feeling unwell, please stop work immediately and see a doctor. And remember to stay safe by practicing good hygiene.

Log your temperature 2x a day.

As a precautionary measure, the authorities has recently advised all taxi and private hire car drivers to monitor their temperatures more frequently. It is recommended that you do so twice a day, before you start your shift and periodically in between.

To help you better keep track of your daily temperature, starting 11 Feb, you are encouraged to log your temperature 2x a day, via the Grab Driver app.

There are now two ways you can do so:

1. Submit your daily temperature via an online form on the Grab Driver app (Under the ‘Discovery’ tab)

2. (NEW) Visit the temperature screening stations @ Stadium MRT Taxi Stand, set up by the Private Hire Vehicle Association (“NPHVA”) along with ride-hailing operators like Grab, TADA, Go-Jek and Ryde.

 Time:

11am to 3pm daily, starting from 14 Feb 2020

 Location map:

If you have visited the temperature screening station and your temperature is below 38°C, an ‘I am OK’ sticker will be issued to you to indicate that you are well. We strongly recommend that you submit your temperature on our app via the online form after a screening.

If you are feeling unwell, please stop work immediately and see a doctor. And remember to stay safe by practicing good hygiene.z

GrabShare services will be temporarily suspended from 9 Feb 1AM.

Due to the latest COVID-19 developments, GrabShare services will be temporarily unavailable from 9 Feb 1AM until further notice.

For GrabHitch drivers, we strongly recommend that you do not stack multiple riders during this period. We appreciate your understanding.

We apologise for any inconvenience caused.

Your wellbeing is our top priority and we appreciate your patience as we work with the relevant authorities during this period. We will provide you with more detailed information as they develop. In the meantime, stay safe and thank you for your support.

Livelihood safeguards

In light of the change in ride behaviour during this time, a Special Relief Fund has been set up for eligible driver-partners to supplement your income for the next 90 days, starting 2 March 2020. It is made up of (i) Government-funded Support and (ii) a Weekly Cover from Grab.

During this time, we’re also providing additional support to any driver-partners diagnosed, hospitalised, quarantined or under leave of absence due to COVID-19.

The breakdown of Income Support for driver-partners who are issued with quarantine/hospitalisation/stay home notices* (SHN) are as follows:

We are working closely with the relevant authorities to monitor the situation, and will update support measures based on how the situation develops.

This section describes the Government-funded Support component of the SRF.

From 2 Mar – 30 May, any driver-partner who meets the eligibility criteria set by LTA will receive a payout of $10/day per vehicle.

Details will be sent to driver-partners who qualify, from all the ride-hailing platforms that they are a part of. Please select only one platform to get your government payout from to avoid delays caused by duplicated submissions to LTA.

Note: For driver-partners who did not meet the criteria set by LTA and are not eligible for SRF Government-funded Support, you may reach out to LTA for feedback at Feedback@lta.gov.sg. Alternatively, you may contact NTUC at drivercarefund@ntuc.org.sg to enquire about your eligibility for the Driver Care Fund (DCF).

Refer to LTA’s website here on detailed Terms & Conditions for Government Support.

As Grab’s contribution to the Special Relief Fund, the Weekly Cover will provide driver-partners who have completed >=200 trips/month in Q4 2019 with a fixed sum of $45 or $85/week per driver-partner; in addition to the Government-funded Support of $10/day per vehicle.

During this time, to counteract the decrease in demand for rides, the Missions scheme will be replaced with the Weekly Cover from Grab. It offers a broader base of driver-partners a more attainable target to hit during this time. Allowing for more income security with a fixed weekly payout. There will also be no change to Emerald Circle tiers (no upgrade or demotion), and we will review it again as the situation stabilises.

[UPDATE AS OF 5TH APR 2020, 8.30PM]

From 6 April 2020, Weekly GEMS target will be lowered from >=80 to >=50 to achieve weekly payout.

Terms & Conditions

  • Weekly Cover payout is NOT commissions deductible.
  • Payout of Weekly Cover will be on every Monday.
  • MyDestination trips are not included for Weekly Cover by Grab.
  • During the program, Emerald Circle tiers will remain unchanged as of 2 March 2020. Hence,
    • No promotion / demotion of tiers between Q1 2020 and Q2 2020.
    • No early promotion every 2 weeks for previous Missions tiers.
  • Eligible driver-partners will have this program paused during their quarantine/hospitalisation/LOA period, as they will be supported by Income Loss Coverage which provides rental waiver, one-time income support payout and prolonged medical leave.

Lump sum payouts for driver-partners affected by COVID-19.

Thank you for your dedication to being on the road. Because of you, Singaporeans are able to go about their daily lives. 

Your commitment has inspired GrabInsure and our long term insurance partner, Chubb, to show their support by providing a free Driver Care benefit for you.

With this, any driver-partners diagnosed with COVID-19 will receive a lump sum payout of either $500 or $1000 (for GrabCare driver-partners) from Chubb to help with their recovery.

In addition to this, Grab will continue to provide additional income support to any driver-partner hospitalised, quarantined or on LOA. Find out more in the ‘Additional Grab Support’ tab.

  • Driver Care protection is automatically available to all Grab driver and delivery-partners from 19 February – 15 April 2020. 
  • Claims must be submitted within 30 days of being diagnosed with COVID-19. 
  • To make a claim, driver and deliver-partners need to complete the claim form and attach a medical report confirming the diagnosis of COVID-19.
  • Claims can be submitted to Chubb via email (a&hclaims.sg@chubb.com) or phone (+65 6299 0988).
  • Chubb will pay as a lump sum payout of either $1,000 or $500, subject to policy terms and conditions.

For driver-partners who are placed under quarantine* by the authorities or on SHN in relation to COVID-19, we will provide the below assistance:

  1. Vehicle Rental Waiver:
    Driver-partners who are renting their vehicles from GrabRentals and GrabRentals’ affiliated partners will be reimbursed their rental fee during the quarantine period.
  2. Loss of Income Support:
    Driver-partners will get a one-time support of up to S$500 for loss of income during the quarantine period.


    Income Support for driver-partners on SHN will only be provided to those returning from China, Korea, Italy, Iran, Spain, France & Germany during certain periods. Scroll down to find out more. 

  3. Income Support for Stay Home Notices (SHN):
    S
    tarting 18 March, all driver-partners are also advised by the authorities to defer all travel abroad.


    Income Support for
    driver-partners on SHN will only be provided to those returning from the following countries, during these periods:

    Please note that proof of travel* will be needed. Driver-partners should try to submit the following documents as soon as possible to facilitate claim processing:

    1) A digital copy of your passport with immigration stamps from above mentioned countries and

    2) Air ticket/travel itinerary/boarding pass showing your departure date from Singapore and arrival date back in Singapore.  

  4. Prolonged Medical Leave:
    Driver-partners can claim up to 85% of your average earnings under the PML scheme. (Applicable for Diamond, Sapphire and Ruby driver-partners, with medical or hospital certs)

    *Commission rebate will not be paid out for the affected month.

     *Contact our Customer Support via the Help Centre to inform you are under quarantine and submit your MOH quarantine order within 60 days from date of receipt of the order. Please note that digital copies of your Quarantine Order will need to be submitted via email. Claims submission will be processed within 60 days of receipt of a Quarantine Order.

    We will continue to monitor the situation and will provide more assistance if required.

1. Vehicle Rental Waiver:
Driver-partners who are renting their vehicles from GrabRentals and GrabRentals’ affiliated partners will be reimbursed their rental fee during the quarantine period.

2. GRBeyond Enablement Package:
From 2 to 23 March 2020, all GrabRentals Hirer-Partners on the GrabRentals Beyond Loyalty Programme* will receive weekly credit wallet top-ups of between $15 to $22.

This amount will depend on your current contract length and how long you’ve been with GrabRentals.

*Excludes Hirer-Partners on ‘No-Frills’ contracts

The GRBeyond Enablement Package is not part of the Special Relief Fund (SRF) that eligible driver-partners will also receive.

Payout will be made on these dates: 2 Mar 2020, 9 Mar 2020, 16 Mar 2020, 23 Mar 2020.

3. Keeping it EXTRA Clean!
For each servicing, we will wipe down your vehicle with disinfectants to ensure that the car is properly sterilised.

If you would like additional fumigation, our workshops also offer better-than-market rates which you can add on upon request.

Personal Safeguards

Face masks (4 per driver-partner) and 85ml hand sanitisers (1 per driver-partner) are available  at the Grab Driver Centre @ Midview City. Please drop by to collect yours if you haven’t already done so.

Stay informed

As an important pillar in our community, it’s vital that you rely only on credible news sources and official government statements for updates so you are well informed of the situation. You can find official updates from MOH here.

Starting 18 March, all driver-partners are also advised by the authorities to defer all travel abroad.

All Driver-Partners are required by the authorities to make your travel and health declaration. 

  1. If you have recently travelled to any country, click here
  2. If you intend to travel to any country, click here

GrabCare Packages

**Exclusively for GrabCare driver-partners**

Thank you for supporting our healthcare professionals by volunteering for GrabCare. Because of you, GrabCare has expanded and is now available at all of Singapore’s public hospitals and these medical facilities:

  • National Disease Centre for Infectious Disease
  • Tan Tock Seng Hospital
  • Singapore General Hospital Campus
  • National University Hospital
  • Ng Teng Fong General Hospital
  • Outram Community Hospital
  • Changi General Hospital
  • Sengkang General Hospital
  • Sengkang Community Hospital
  • KK Women’s and Children’s Hospital
  • Khoo Teck Puat Hospital
  • Alexandra Hospital
  • Bright Vision Hospital
  • Mount Alvernia Hospital

Individuals and companies across Singapore have been so moved by your selflessness and dedication that they’ve reached out to thank you for your support, with GrabCare Packages and commission rebates exclusively for you. We’ve also put together a GrabCare Pack* containing items like disinfectant and beverages, that you can pick up from Grab @ Midview City. Scroll down to learn more.

To show our appreciation for the kindness that you’ve shown to healthcare professionals, driver-partners will enjoy commission rebates on GrabCare rides, as a thank you for your contribution.


Your commitment has inspired GrabInsure and our long term insurance partner, Chubb, to show their support by providing a free Driver Care benefit for you. With this, any GrabCare driver-partners diagnosed with COVID-19 will receive a lump sum payout of $1000 from Chubb to help with their recovery.

Notes:

  • Driver Care protection is automatically available to all Grab driver and delivery-partners from 19 February – 15 April 2020.
  • Claims must be submitted within 30 days of being diagnosed with COVID-19.
  • To make a claim, Driver-partners need to complete the claim form and attach a medical report confirming the diagnosis of COVID-19.
  • Claims can be submitted to Chubb via email (a&hclaims.sg@chubb.com) or phone (+65 6299 0988).
  • Chubb will pay as a lump sum payout of either $1,000 or $500, subject to policy terms and conditions.

GrabCare driver-partners will receive a GrabCare Pack* containing 1x Coca ColaⓇ No Sugar, 1x BRAND’SⓇ Essence of Chicken, ‘Thank You’ water and 1x 500ml bottle of disinfectant.

They’ll be available for collection from 2 Mar until 31 Mar at Grab @ Midview City, 24 Sin Ming Lane, #01-100, Mon to Fri: 10am to 6pm and Sat: 10am to 2pm.

*Only available for the first 5,000 driver-partners who signed up for GrabCare, on a first-come-first-served basis, while stocks last.

Open your Grab driver app and look under ‘GrabBenefits’ to redeem these exclusive-to-GrabCare benefits:

 

In addition to this, Grab will continue to provide additional income support to any driver or delivery-partner hospitalised, quarantined or on LOA. And GrabRentals will also offer free vehicle disinfection on your servicing sessions

Frequently Asked Questions

Driver care by Chubbs Insurance

Driver Care is a complimentary add-on benefit under the Group Prolonged Medical Leave insurance policy, covering all tiers of Grab Driver and Delivery-Partners. This benefit provides a lump sum payout in the event of diagnosis of COVID-19, subject to policy terms and conditions.

No. This benefit is automatically available as a free coverage provided to all Grab Driver and Delivery-Partners.

All Grab Driver and Delivery-Partners (including Grab drivers, GrabFood drivers and GrabExpress drivers) who have logged in to and accepted at least one booking or delivery request in the Grab driver or GrabFood applications within the 90 days preceding diagnosis of the COVID-19 are eligible for this benefit.

In the unfortunate event a Grab Driver or Delivery-Partner is diagnosed with COVID-19, he/she will receive:

  • a lump sum payout of S$1,000 for Grab Driver who has signed-up to provide GrabCare transport services prior to being diagnosed with the COVID-19; or
  • a lump sum payout of S$500 for all other driver and delivery-partners.

For the avoidance of doubt, this benefit can only be claimed once by any one Grab Driver or Delivery-Partner irrespective of whether a Grab Driver is also a Delivery-Partner.

GrabCare drivers are a group of driver-partners who have voluntarily committed to providing on-demand transport services for healthcare professionals to increase their likelihood of getting a ride before and after their shifts.

Scan the completed Claims Form, medical report confirming the diagnosis of COVID-19 and any other supporting documents to a&hclaims.sg@chubb.com

Please submit your claim within 30 days from the date of diagnosis of COVID-19.

All Grab Driver and Delivery-Partners will automatically be entitled to this benefit from 19 February 2020 to 15 April 2020, there is no need to apply.

For more information or assistance, you can reach out to Chubb’s Customer Service Hotline at +65 6299 0988 (Mondays to Fridays, 9am – 5pm, excluding Public Holidays. Alternatively, You can also call the Grab Customer Experience team at +65 6655 0005.

Yes, the Driver Care benefit is extended and applicable to all tiers of Grab Driver and Delivery-Partners This benefit does not apply to your Prolonged Medical Leave Plus policy.

No, to be eligible for cover a Grab Driver or Delivery-Partner must have logged in to and accepted at least one booking or delivery request in the Grab driver or GrabFood applications within the 90 days preceding diagnosis of the COVID-19.

If you have another insurance policy, you can claim the Driver Care benefit on top of your existing coverage.

Temporary suspension of GrabHitch

With the new circuit breaker measures announced, carpooling is not classified as an essential service. Hence, we are doing our part to help reduce risk of exposure within our community of hitch drivers and passengers.

We will proactively cancel any bookings scheduled to be picked up during the suspension period for your own safety.

You should be able to access your Hitch driver account. If you are unable to, please contact us via Help Centre

GrabHitch service will be suspended from 7 Apr to 4 May. 

We are currently reviewing Hitch Club mechanics and will keep you updated should there be any changes.

Rest assured that your balance will still remain accessible to you after Hitch resumes its service. You may then continue to hitch and cash out when you have at least $50.