#GrabCares initiatives to protect your income and wellbeing.

Protecting your health and wellbeing is our top priority. So we’ve taken steps to ensure you’re looked after during this period.

Thank you for your dedication to being on the road during this time.

Important Notices

Starting today (12 April), Government EO (Enforcement Officers) will no longer issue written warnings to anyone in violation of social distancing measures.

Grab Partner Aide will continue to assist the government in enforcing these measures on the road, and answer any questions you may have . 

Delivery-partners who do not comply will be issued a warning followed by stricter measures for repeat offenders.

🚨 OVER 3,000 WARNINGS WERE GIVEN TO THE PUBLIC YESTERDAY BY ENFORCEMENT OFFICIALS

Please cooperate and if you see any member of the public not wearing masks or standing 1 metre apart, please remind them to do so.

If we continue to take this lightly, our numbers will only grow. 

We must all do our part to break the circuit! 

Visit Go.gov.sg/esg-9apr for more details.

Please read and comply with these on-the-job measures to avoid penalties. Together, we can break the circuit 💪

Non-compliance is a punishable offence by law. And our Grab Partner Aide team will be on the roads to ensure that all delivery-partners adhere to these measures. Anyone found in violation of them will be given a warning and stricter penalties will apply for repeat offenders.

Protecting your health and wellbeing is our top priority.

In view of recent developments with the COVID-19 situation, the local authorities have advised businesses to take on additional precautionary measures.

Hence, we have limited the range of services offered at Grab@SinMing* and all visits are by appointment only. Please refer to the table below for details:

You may click here to make an appointment. Please note that you will need to produce your appointment confirmation email to obtain a queue number upon arrival. Grab reserves the right to reject any visitors who do not have a valid appointment.

During this period, online support will be available via Help Centre in your driver app or click here. You can also access self-help options via Help Centre and/or GrabAcademy too.

Please note that quotations for commercial car insurance can be obtained online at bit.ly/grabins.

*Travel declaration and temperature screening will be conducted for all visits to Grab@SinMing. 

We apologise for any inconvenience caused and seek your understanding during this period.

Together, we will overcome this.

The Circuit Breaker period is an important time for our country. It has been put in place to restrict and contain the spread of COVID-19 in our community. Numbers continue to rise and the situation cannot improve unless we all remain vigilant and adhere to the increased safety measures.

We have revised our safety measures for deliveries in accordance with the COVID-19 (Temporary Measures) Bill so you can be aware of what you need to do while on and off the job. Please read this carefully as the government-imposed penalties for non-compliance start with $10,000 fines and/or 6 months imprisonment for first offenders.

We thank you for your service during this time. And remind all off duty deliver-riders to stay at home and practice social distancing. 

While on the job, continue to stay 1 metre away from others and limit contact and interactions with F&B staff and customers via contactless order pick up and delivery. Socialising in groups outdoors is strictly prohibited, while on and off the job. 

Please be socially responsible, the health of all depends on each and every one of us. Together, we can and will overcome this.

Learn more at: go.gov.sg/circuitbreaker-mewr

For your safety and wellbeing, merchants have imposed social distancing measures following local authorities’ guidelines in their outlets. Please adhere to them when picking up your orders and share them with your friends so they can stay safe too. Together, we will overcome this.

As required by the Singapore government, all delivery-partners who have recently returned from the following countries must be on 14-day SHN/quarantine, and have to submit a Travel Declaration Form to Grab here.

Upon receiving your Travel Declaration, your Grab account will be suspended for 14 days, starting from the date of your arrival back in Singapore. It will be accessible again upon verification that (i) you have no flu-like symptoms (ii) a doctor has certified that your flu is not related to COVID-19, after the 14 days. This measure has been put in place to ensure the safety of everyone using our platform.

Starting 18 March, all delivery-partners are advised by local authorities to defer all travel abroad.


Livelihood safeguards

Starting 18 March, all delivery-partners are advised by local authorities to defer all travel abroad.

 

Income Support* for delivery-partners on SHN will only be provided to those returning from the following countries, during these periods:
Please note that proof of travel* will be needed. Driver-partners/Delivery-partners should try to submit the following documents as soon as possible to facilitate claim processing:

1) A digital copy of your passport with immigration stamps from above mentioned countries and

2) Air ticket/travel itinerary/boarding pass showing your departure date from Singapore and arrival date back in Singapore. 

The breakdown of Income Support are as follows:

The one-off income support lump sum payout will be dependent on your Emerald Circle tier.

Income Protection breakdown by Emerald Circle Tier:
Delivery-partners on GrabExpress only will be provided a flat $100 for income protection support. 

For application of income support, please apply here.

Your commitment has inspired GrabInsure and our long term insurance partner, Chubb, to show their support by providing a free Driver Care benefit for you.

With this, any driver-partners diagnosed with COVID-19 will receive a lump sum payout of $500 from Chubb to help with their recovery.

  • Driver Care protection is automatically available to all Grab driver and delivery-partners from 19 February – 30 April 2020. 
  • Claims must be submitted within 30 days of being diagnosed with COVID-19. 
  • To make a claim, driver and deliver-partners need to complete the claim form and attach a medical report confirming the diagnosis of COVID-19.
  • Claims can be submitted to Chubb via email (a&hclaims.sg@chubb.com) or phone (+65 6299 0988).
  • Chubb will pay as a lump sum payout of $500 subject to policy terms and conditions.

Personal safeguards

For your safety and wellbeing, merchants have imposed social distancing measures following local authorities’ guidelines in their outlets. Please adhere to them when picking up your orders and share them with your friends so they can stay safe too. Together, we will overcome this.

  • Health screenings will be conducted for all visitors (including delivery-partners) to GrabKitchen and Hubs, and anyone with temperatures of 38℃ and above will be denied entry.
  • 3-ply surgical masks will also be provided to visitors who do not present with fever but are found to be coughing or sneezing.
  • During deliveries, you can also drop your customer a note to arrange to leave the order at their doorstep or an alternate location like the lobby.

While we work with the relevant authorities to monitor the situation and provide support, feel free to reach out to us should you need any assistance. Stay safe!

Click here for the latest official updates from the Ministry of Health.

As required by the Singapore government, all driver-partners/delivery-partners who have recently returned from the following countries must be on 14-day SHN/quarantine, and have to submit a Travel Declaration Form to Grab here.

Upon receiving your Travel Declaration, your Grab account will be suspended for 14 days, starting from the date of your arrival back in Singapore. It will be accessible again upon verification that (i) you have no flu-like symptoms (ii) a doctor has certified that your flu is not related to COVID-19. This measure has been put in place to ensure the safety of everyone using our platform.

Note:

*Proof of travel will be needed for SHN Income Support. Delivery-partners should try to submit the following documents as soon as possible to facilitate claim processing.

1) A digital copy of your passport with immigration stamps from above mentioned countries and

2) Air ticket/travel itinerary/boarding pass showing your departure date from Singapore and arrival date back in Singapore.

*For delivery-partners on Quarantine Order, digital copies of your Quarantine Order will need to be submitted via email. Claims submission will be processed within 60 days of receipt of a Quarantine Order.

**(updated 13 March 2020) Leave of Absence (LOA) and Stay-Home Notice (SHN)
(Italy (excluding North Italy), France, Spain & Germany) 
This support measure is only applicable for delivery-partners who arrive in Singapore on/after 3 Mar (0001H) and is not applicable to delivery-partners who depart Singapore on/after 16 Mar (0001H).

*LOA (Leave of Absence) valid for full-time delivery-partners who have declared and presented their passport and an air ticket/boarding pass showing that they have travelled to Mainland China and returned to Singapore on/after 20th Jan (00:01). Not applicable to delivery-partners who departed Singapore on/after 28th Jan (00:01). 

*LOA (Leave of Absence) valid for full-time delivery-partners who have declared and presented their passport and an air ticket/boarding pass showing that they have travelled to South Korea’s Daegu and/or Cheongdo and returned to Singapore on/after 14th Feb (00:01). Not applicable to delivery-partners who departed Singapore on/after 27th Feb (00:01). 

*Delivery-partner can only claim income support once (eg. Delivery-partner will not be able to claim income support for Leave Of Absence AND Quarantine Order).