#GrabCares initiatives to protect your income and wellbeing.

Protecting your health and wellbeing is our top priority. So we’ve taken steps to ensure you’re looked after during this period.

Thank you for your dedication to being on the road during this time.

Important Notices

Thank you for your dedication to being on the road.

For your safety and wellbeing, do remember to wear a mask at all times when you are on the job and outdoors, and minimise contact and interactions with F&B staff, other riders and customers, throughout the delivery process. Also, don’t place your personal items in your delivery bags, wash your hands frequently, and disinfect your GrabFood delivery bags 2x a day, and every time any spillage occurs.

Please read and share these tips with your friends.

Together, we will overcome this.

For your safety and wellbeing, merchants have imposed social distancing measures following local authorities’ guidelines in their outlets. Please adhere to them when picking up your orders and share them with your friends so they can stay safe too. Together, we will overcome this.

As required by the Singapore government, all delivery-partners who have recently returned from the following countries must be on 14-day SHN/quarantine, and have to submit a Travel Declaration Form to Grab here.

Upon receiving your Travel Declaration, your Grab account will be suspended for 14 days, starting from the date of your arrival back in Singapore. It will be accessible again upon verification that (i) you have no flu-like symptoms (ii) a doctor has certified that your flu is not related to COVID-19, after the 14 days. This measure has been put in place to ensure the safety of everyone using our platform.

Starting 18 March, all delivery-partners are advised by local authorities to defer all travel abroad.


Livelihood safeguards

Starting 18 March, all delivery-partners are advised by local authorities to defer all travel abroad.

 

Income Support* for delivery-partners on SHN will only be provided to those returning from the following countries, during these periods:
Please note that proof of travel* will be needed. Driver-partners/Delivery-partners should try to submit the following documents as soon as possible to facilitate claim processing:

1) A digital copy of your passport with immigration stamps from above mentioned countries and

2) Air ticket/travel itinerary/boarding pass showing your departure date from Singapore and arrival date back in Singapore. 

The breakdown of Income Support are as follows:

The one-off income support lump sum payout will be dependent on your Emerald Circle tier.

Income Protection breakdown by Emerald Circle Tier:
Delivery-partners on GrabExpress only will be provided a flat $100 for income protection support. 

For application of income support, please apply here.

Your commitment has inspired GrabInsure and our long term insurance partner, Chubb, to show their support by providing a free Driver Care benefit for you.

With this, any driver-partners diagnosed with COVID-19 will receive a lump sum payout of $500 from Chubb to help with their recovery.

  • Driver Care protection is automatically available to all Grab driver and delivery-partners from 19 February – 15 April 2020. 
  • Claims must be submitted within 30 days of being diagnosed with COVID-19. 
  • To make a claim, driver and deliver-partners need to complete the claim form and attach a medical report confirming the diagnosis of COVID-19.
  • Claims can be submitted to Chubb via email (a&hclaims.sg@chubb.com) or phone (+65 6299 0988).
  • Chubb will pay as a lump sum payout of $500 subject to policy terms and conditions.

Personal safeguards

For your safety and wellbeing, merchants have imposed social distancing measures following local authorities’ guidelines in their outlets. Please adhere to them when picking up your orders and share them with your friends so they can stay safe too. Together, we will overcome this.

  • Health screenings will be conducted for all visitors (including delivery-partners) to GrabKitchen and Hubs, and anyone with temperatures of 38℃ and above will be denied entry.
  • 3-ply surgical masks will also be provided to visitors who do not present with fever but are found to be coughing or sneezing.
  • During deliveries, you can also drop your customer a note to arrange to leave the order at their doorstep or an alternate location like the lobby.

While we work with the relevant authorities to monitor the situation and provide support, feel free to reach out to us should you need any assistance. Stay safe!

Click here for the latest official updates from the Ministry of Health.

As required by the Singapore government, all driver-partners/delivery-partners who have recently returned from the following countries must be on 14-day SHN/quarantine, and have to submit a Travel Declaration Form to Grab here.

Upon receiving your Travel Declaration, your Grab account will be suspended for 14 days, starting from the date of your arrival back in Singapore. It will be accessible again upon verification that (i) you have no flu-like symptoms (ii) a doctor has certified that your flu is not related to COVID-19. This measure has been put in place to ensure the safety of everyone using our platform.

Note:

*Proof of travel will be needed for SHN Income Support. Delivery-partners should try to submit the following documents as soon as possible to facilitate claim processing.

1) A digital copy of your passport with immigration stamps from above mentioned countries and

2) Air ticket/travel itinerary/boarding pass showing your departure date from Singapore and arrival date back in Singapore.

*For delivery-partners on Quarantine Order, digital copies of your Quarantine Order will need to be submitted via email. Claims submission will be processed within 60 days of receipt of a Quarantine Order.

**(updated 13 March 2020) Leave of Absence (LOA) and Stay-Home Notice (SHN)
(Italy (excluding North Italy), France, Spain & Germany) 
This support measure is only applicable for delivery-partners who arrive in Singapore on/after 3 Mar (0001H) and is not applicable to delivery-partners who depart Singapore on/after 16 Mar (0001H).

*LOA (Leave of Absence) valid for full-time delivery-partners who have declared and presented their passport and an air ticket/boarding pass showing that they have travelled to Mainland China and returned to Singapore on/after 20th Jan (00:01). Not applicable to delivery-partners who departed Singapore on/after 28th Jan (00:01). 

*LOA (Leave of Absence) valid for full-time delivery-partners who have declared and presented their passport and an air ticket/boarding pass showing that they have travelled to South Korea’s Daegu and/or Cheongdo and returned to Singapore on/after 14th Feb (00:01). Not applicable to delivery-partners who departed Singapore on/after 27th Feb (00:01). 

*Delivery-partner can only claim income support once (eg. Delivery-partner will not be able to claim income support for Leave Of Absence AND Quarantine Order).