Overcoming
COVID-19 together

Stay updated about our efforts to keep you safe.

Dear Grab community,

In the past few months, we’ve seen Singapore unite, like never before.

Driver-partners have come together to offer rides to our frontline healthcare workers. Delivery-partners are working tirelessly to help businesses and individuals practice social distancing. The kindness and gratitude you’ve shown each other has been nothing short of inspiring.

And this is only the beginning. During these uncertain times, we have an even greater responsibility to all of you. We will do everything in our power to keep our community safe.

As we shift our resources and operations into ‘circuit breaker’ mode, GrabFood, GrabMart and GrabExpress deliveries and ride services will continue to be available - and more essential than ever. Here are some of the ways we’ve evolved our services to help our country adjust to this new normal:

01

Support for Healthcare workers

With the help of over 4,000 driver and business partners, we will continue to provide subsidised GrabCare services to healthcare workers travelling to and from their workplaces.

02

Support for local businesses

To assist with business continuity, we’re supporting businesses in the move from physical to online spaces by:
  1. Increasing visibility and discoverability of independently-owned businesses through a ‘Local Heroes’ campaign and icon on GrabFood.
  2. Expanding GrabMart’s offerings and reach so customers can connect with businesses offering daily essential items, via same-day, door-to-door delivery.
  3. Accelerating onboarding processes, so businesses can get listed on GrabFood and GrabMart within 3 days.
  4. [Coming Soon] Helping consumers to support their favourite brands by purchasing vouchers without leaving their homes, directly from the app.

03

Support for driver and delivery-partners

While our driver and delivery-partners continue to help Singapore adjust to this new normal, we’re ensuring that they’re safeguarded with income support, rental waivers and one-time allowances for COVID-related hospitalisation and quarantine.

And in partnership with the Singapore government, we’ve invested in the Special Relief Fund for driver-partners, and are piloting a programme that allows driver-partners coping with the decrease in ride demand, to supplement their earnings by making food and parcel deliveries during off peak hours.

04

Support for our greater community

In addition to preventive measures such as suspending GrabShare service, implementing temperature screenings, increasing hygiene and social distancing measures during rides and deliveries, and promoting contactless transactions; we’ve also set up a reporting hotline here and in our in-app Help Centre so you can notify us of suspected COVID-19 cases.

But what the world really needs now, is hope. So if you’ve got stories or suggestions that you want to share, tell us about it at sg.community@grab.com. Whether it’s about a small business offering meals to driver-partners, or ideas you have on how we can help turn this situation around, we’d love to hear them.

This pandemic has affected us all. But by working together, we can and will overcome it.

Coronavirus (COVID-19) Safety Resources

  • phone-iconCreated with Sketch. Ministry of Health Hotline: 1800-333-9999

Important information for Customers and Passengers

Important update:

GrabShare services will be temporarily suspended from 9 Feb, 1AM.

  • Due to the latest COVID-19 developments, GrabShare services will be temporarily unavailable from 9 Feb, 1AM until further notice.

  • GrabHitch drivers have also been advised to avoid stacking multiple riders during this time.

  • We appreciate your understanding while we work closely with the relevant authorities to monitor the situation.

GrabHitch services will be temporarily suspended from 7 April, 12AM.

  • In accordance with the new Circuit Breaker measures announced, GrabHitch services will be unavailable from 7 April to 4 May (inclusive), as carpooling is not classified as an essential service. We apologise for any inconvenience caused.

  • Other ride services, along with GrabFood, GrabMart and GrabExpress deliveries, will still be available and we’ve taken added precautions to ensure that our customers, merchants, delivery and driver-partners are protected during this time. 

  • Stay safe and thank you for your support.

Your health and well-being is our top priority.

01

Our commitment to cleanliness

As Circuit Breaker comes to an end, more businesses and individuals will be extra vigilant. And our Grab driver-partner community are no exception.

Here’s what you can expect with every Grab ride…

We understand that you’re eager for things to go back to normal. And our new normal is to keep everyone safe, with good hygiene.

02

Amongst other measures, GrabFood delivery-riders have also been advised to:

03

Contactless delivery:

Your safety and wellbeing is our priority. So remember, if you’d prefer for your delivery-rider to leave your food at your doorstep, lobby or alternate location of your choosing; you can by sending a message to your rider.

04

You can also do your part by following these good hygiene practices:

As a preemptive measure, you can also reduce your contact with cash by going cashless for rides and food deliveries. Learn more about how at https://www.grab.com/sg/pay/.

Important information for Driver-partners

Important updates:

Please note the Ministry of Health (MOH) has provided guidance on the use of masks and face shields for specific groups such as (non-exhaustive):

  • Children twelve years and below, who may have difficulty wearing and keeping face masks on for a prolonged period of time;
  • Persons who have health conditions that may result in breathing or other medical difficulties when a mask is worn for a prolonged period of time; and

In accordance with MOH, please also exercise flexibility when dealing with persons with special needs (e.g. autism, other developmental disabilities) who refuse to wear masks or face shields. The general guidelines in dealing with persons with special needs are:

  • Advise them to put their mask or face shield;
  • Get help from their caregivers;
  • Offer them with masks or face shields if they do not have one with them; and
  • Allow them to continue their journey (i.e. do not deny service or reject their trip).

Change in services offered at Grab@SinMing

Protecting your health and wellbeing is our top priority.

In view of recent developments with the COVID-19 situation, the local authorities have advised businesses to take on additional precautionary measures.

Hence, we have limited the range of services offered at Grab@SinMing* and all visits are by appointment only. Please refer to the table below for details:

You may click here to make an appointment. Please note that you will need to produce your appointment confirmation email to obtain a queue number upon arrival. Grab reserves the right to reject any visitors who do not have a valid appointment.

During this period, online support will be available via Help Centre in your driver app or click here. You can also access self-help options via Help Centre and/or GrabAcademy too.

Please note that quotations for commercial car insurance can be obtained online at bit.ly/grabins.

*Travel declaration and temperature screening will be conducted for all visits to Grab@SinMing. 

We apologise for any inconvenience caused and seek your understanding during this period.

[NEW] Circuit Breaker Safety Measures

Thank you for your dedication to being on the road. For your safety and wellbeing, do remember to wear a mask at all times when you are on the job and outdoors. Don’t forget to wash your hands frequently, and keep your vehicle well-ventilated. If you are unwell, stop working and see a doctor immediately.

Please read and share these tips with your friends.

Together, we will overcome this.

Circuit Breaker upfront commission reduction & lower Grab Weekly Cover targets

As our country strengthens measures to keep our people safe, so must we as a company. Each and every one of you is helping to provide an essential service during this period and we know just how hard it has been. 

But we also know that this is a battle that we need to overcome, together. So we’re stepping up measures and putting in place the following Circuit Breaker support:

  1. From 6 April, all Private-Hire Vehicle Driver-Partners will enjoy upfront commission reductions starting from 50%.

  1. AND lower weekly GEMS target for Grab Weekly Cover.

Additionally, GEMS targets will be lowered from 80 to 50 GEMS/week for all existing driver-partners currently receiving Grab Weekly Cover. 

In order to provide all our driver-partners with these Circuit Breaker support measures, incentives for premium services (GrabCar Plus and GrabCar Premium), Far Pick-Up Bonus and the Super Steady program will be put on hold. Free weekly cancellations will also be reduced from 6 to 3 cancellations per week.

This pandemic has affected us all. But we remain committed to overcoming it with you. Do keep a lookout for updates and guides consolidating government support measures that you can tap into.

Stay safe and please remember to wear a mask when outdoors and while on the job.

Mandatory Travel Declaration & Income Support

As required by the Singapore government, all driver-partners who have recently returned from the following countries must be on 14-day SHN/quarantine, and have to submit a Travel Declaration Form to Grab here.

Upon receiving your Travel Declaration, your Grab account will be suspended for 14 days, starting from the date of your arrival back in Singapore. It will be accessible again upon verification that (i) you have no flu-like symptoms (ii) a doctor has certified that your flu is not related to COVID-19, after 14 days. This measure has been put in place to ensure the safety of everyone using our platform.

Starting 18 March, all driver-partners are also advised by the authorities to defer all travel abroad.

For full details on Income Support for driver-partners, scroll down to “Livelihood safeguards”.

GrabShare services will be temporarily suspended from 9 Feb 1AM.

Due to the latest COVID-19 developments, GrabShare services will be temporarily unavailable from 9 Feb 1AM until further notice.

For GrabHitch drivers, we strongly recommend that you do not stack multiple riders during this period. We appreciate your understanding.

We apologise for any inconvenience caused.

Your wellbeing is our top priority and we appreciate your patience as we work with the relevant authorities during this period. We will provide you with more detailed information as they develop. In the meantime, stay safe and thank you for your support.

Introducing GrabProtect

Ride safe, Stay safe.

Introducing GrabProtect: A 6-steps system to keep you safe, during rides.

As our economy starts to open up, it’s important that we do everything that we can to keep you and your passengers safe. From 1 July 2020, we’ll be introducing the following GrabProtect measures for rides:

Read more here.

Livelihood safeguards

In light of the change in ride behaviour during this time, a Special Relief Fund has been set up for eligible driver-partners to supplement your income for the next 90 days, starting 2 March 2020. It is made up of (i) Government-funded Support and (ii) a Weekly Cover from Grab.

During this time, we’re also providing additional support to any driver-partners diagnosed, hospitalised, quarantined or under leave of absence due to COVID-19.

The breakdown of Income Support for driver-partners who are issued with quarantine/hospitalisation/stay home notices* (SHN) are as follows:

We are working closely with the relevant authorities to monitor the situation, and will update support measures based on how the situation develops.

​From 2 Mar – 30 May, any driver-partner who meets the eligibility criteria set by LTA will receive a payout of $10/day per vehicle.

Details will be sent to driver-partners who qualify, from all the ride-hailing platforms that they are a part of. Please select only one platform to get your government payout from to avoid delays caused by duplicated submissions to LTA.

[UPDATE AS OF 26TH MAR 2020]

Government-funded Support will be extended till end of September, 2020.

Note: For driver-partners who did not meet the criteria set by LTA and are not eligible for SRF Government-funded Support, you may reach out to LTA for feedback at Feedback@lta.gov.sg. Alternatively, you may contact NTUC at drivercarefund@ntuc.org.sg to enquire about your eligibility for the Driver Care Fund (DCF).

Refer to LTA’s website here on detailed Terms & Conditions for Government Support.

In addition to the government-funded portion of the Special Relief Fund, here’s a list of other Government Income Support & Training Schemes that you may be eligible for.

Self-Employed Person Income Relief Scheme (SIRS) 

Workfare Special Payment

NTUC Care Fund (COVID-19)

Deferment of Personal Income Tax (PIT) for Self-Employed Persons (SEPs)

Additional SkillsFuture Credit (Mid-Career Support)

SEP Training Support Scheme

Workfare Skills Support Scheme
(previously Workfare Training Support Scheme)

As Grab’s contribution to the Special Relief Fund, the Weekly Cover will provide driver-partners who have completed >=200 trips/month in Q4 2019 with a fixed sum of $45 or $85/week per driver-partner; in addition to the Government-funded Support of $10/day per vehicle.

During this time, to counteract the decrease in demand for rides, the Missions scheme will be replaced with the Grab Weekly Cover. It offers a broader base of driver-partners a more attainable target to hit during this time. Allowing for more income security with a fixed weekly payout. There will also be no change to Emerald Circle tiers (no upgrade or demotion), and we will review it again as the situation stabilises.

[UPDATE AS OF 21ST APR 2020, 3.30PM]

From 20 April 2020, Weekly GEMS target will be lowered from >=40 to >=20 to achieve weekly payout.

Terms & Conditions

  • Weekly Cover payout is NOT commissions deductible.
  • Payout of Weekly Cover will be on every Monday.
  • MyDestination trips are not included for the Weekly Cover.
  • During the program, Emerald Circle tiers will remain unchanged as of 2 March 2020. Hence,
    • No promotion / demotion of tiers between Q1 2020 and Q2 2020.
    • No early promotion every 2 weeks for previous Missions tiers.
  • Eligible driver-partners will have this program paused during their quarantine/hospitalisation/LOA period, as they will be supported by Income Loss Coverage which provides rental waiver, one-time income support payout and prolonged medical leave.

Lump sum payouts for driver-partners affected by COVID-19.

Thank you for your dedication to being on the road. Because of you, Singaporeans are able to go about their daily lives. 

Your commitment has inspired GrabInsure and our long term insurance partner, Chubb, to show their support by providing a free Driver Care benefit for you.

With this, any driver-partners diagnosed with COVID-19 will receive a lump sum payout of either $500 or $1000 (for GrabCare driver-partners) from Chubb to help with their recovery.

In addition to this, Grab will continue to provide additional income support to any driver-partner hospitalised, quarantined or on LOA. Find out more in the ‘Additional Grab Support’ tab.

  • Driver Care protection is automatically available to all Grab driver and delivery-partners from 19 February – 29 June 2020. 
  • Claims must be submitted within 30 days of being diagnosed with COVID-19. 
  • To make a claim, driver and deliver-partners need to complete the claim form and attach a medical report confirming the diagnosis of COVID-19.
  • Claims can be submitted to Chubb via email (a&hclaims.sg@chubb.com) or phone (+65 6299 0988).
  • Chubb will pay as a lump sum payout of either $1,000 or $500, subject to policy terms and conditions.

For driver-partners who are placed under quarantine* by the authorities or on SHN in relation to COVID-19, we will provide the below assistance:

  1. Vehicle Rental Waiver:
    Driver-partners who are renting their vehicles from GrabRentals and GrabRentals’ affiliated partners will be reimbursed their rental fee during the quarantine period.
  2. Loss of Income Support:
    Driver-partners will get a one-time support of up to S$500 for loss of income during the quarantine period.

    Income Support for driver-partners on SHN will only be provided to those returning from China, Korea, Italy, Iran, Spain, France & Germany during certain periods. Scroll down to find out more. 

  3. Income Support for Stay Home Notices (SHN):
    S
    tarting 18 March, all driver-partners are also advised by the authorities to defer all travel abroad.

    Income Support for driver-partners on SHN will only be provided to those returning from the following countries, during these periods:

    Please note that proof of travel* will be needed. Driver-partners should try to submit the following documents as soon as possible to facilitate claim processing:

    1) A digital copy of your passport with immigration stamps from above mentioned countries and

    2) Air ticket/travel itinerary/boarding pass showing your departure date from Singapore and arrival date back in Singapore.  

  4. Prolonged Medical Leave:
    Driver-partners can claim up to 85% of your average earnings under the PML scheme. (Applicable for Diamond, Sapphire and Ruby driver-partners, with medical or hospital certs)

    *Commission rebate will not be paid out for the affected month.

     *Contact our Customer Support via the Help Centre to inform you are under quarantine and submit your MOH quarantine order within 60 days from date of receipt of the order. Please note that digital copies of your Quarantine Order will need to be submitted via email. Claims submission will be processed within 60 days of receipt of a Quarantine Order.

    We will continue to monitor the situation and will provide more assistance if required.

1. Vehicle Rental Waiver:
Driver-partners who are renting their vehicles from GrabRentals and GrabRentals’ affiliated partners will be reimbursed their rental fee during the quarantine period.

2. Keeping it EXTRA Clean!
For each servicing, we will wipe down your vehicle with disinfectants to ensure that the car is properly sterilised.

If you would like additional fumigation, our workshops also offer better-than-market rates which you can add on upon request.

Personal safeguards

Stay informed

As an important pillar in our community, it’s vital that you rely only on credible news sources and official government statements for updates so you are well informed of the situation. You can find official updates from MOH here.

Starting 18 March, all driver-partners are also advised by the authorities to defer all travel abroad.

All Driver-Partners are required by the authorities to make your travel and health declaration. 

  1. If you have recently travelled to any country, click here
  2. If you intend to travel to any country, click here

GrabCare Packages

Thank you for supporting our healthcare workers by volunteering for GrabCare. Because of you, GrabCare has expanded and is now available to and from these hospitals and medical facilities: 

  • National Centre for Infectious Disease
  • Tan Tock Seng Hospital
  • Singapore General Hospital Campus
  • National University Hospital
  • Ng Teng Fong General Hospital
  • Outram Community Hospital
  • Changi General Hospital
  • Mount Elizabeth Novena Hospital
  • Sengkang General Hospital
  • Sengkang Community Hospital
  • KK Women’s and Children’s Hospital
  • Khoo Teck Puat Hospital
  • Alexandra Hospital
  • Bright Vision Hospital
  • Mount Alvernia Hospital
  • Thomson Medical Centre

Individuals and companies across Singapore have been so moved by your selflessness and dedication that they’ve reached out to thank you for your support, with GrabCare Packages and commission rebates exclusively for you.

To show our appreciation for the kindness that you’ve shown to healthcare professionals, driver-partners will enjoy commission rebates on GrabCare rides, as a thank you for your contribution.


Your commitment has inspired GrabInsure and our long term insurance partner, Chubb, to show their support by providing a free Driver Care benefit for you. With this, any GrabCare driver-partners diagnosed with COVID-19 will receive a lump sum payout of $1000 from Chubb to help with their recovery.

Notes:

  • Driver Care protection is automatically available to all Grab driver and delivery-partners from 19 February – 29 June 2020.
  • Claims must be submitted within 30 days of being diagnosed with COVID-19.
  • To make a claim, Driver-partners need to complete the claim form and attach a medical report confirming the diagnosis of COVID-19.
  • Claims can be submitted to Chubb via email (a&hclaims.sg@chubb.com) or phone (+65 6299 0988).
  • Chubb will pay as a lump sum payout of either $1,000 or $500, subject to policy terms and conditions.

GrabCare driver-partners will receive a GrabCare Pack* containing 1x Coca ColaⓇ No Sugar, 1x BRAND’SⓇ Essence of Chicken, ‘Thank You’ water and 1x 500ml bottle of disinfectant.

They’ll be available for collection from 2 Mar until 31 Mar at Grab @ Midview City, 24 Sin Ming Lane, #01-100, Mon to Fri: 10am to 6pm and Sat: 10am to 2pm.

*Only available for the first 5,000 driver-partners who signed up for GrabCare, on a first-come-first-served basis, while stocks last.

Open your Grab driver app and look under ‘GrabBenefits’ to redeem these exclusive-to-GrabCare benefits:

 

In addition to this, Grab will continue to provide additional income support to any driver or delivery-partner hospitalised, quarantined or on LOA. And GrabRentals will also offer free vehicle disinfection on your servicing sessions

Frequently Asked Questions

Driver care by Chubbs Insurance

Driver Care is a complimentary add-on benefit under the Group Prolonged Medical Leave insurance policy, covering all tiers of Grab Driver and Delivery-Partners. This benefit provides a lump sum payout in the event of diagnosis of COVID-19, subject to policy terms and conditions.

No. This benefit is automatically available as a free coverage provided to all Grab Driver and Delivery-Partners.

All Grab Driver and Delivery-Partners (including Grab drivers, GrabFood drivers and GrabExpress drivers) who have logged in to and accepted at least one booking or delivery request in the Grab driver or GrabFood applications within the 90 days preceding diagnosis of the COVID-19 are eligible for this benefit.

In the unfortunate event a Grab Driver or Delivery-Partner is diagnosed with COVID-19, he/she will receive:

  • a lump sum payout of S$1,000 for Grab Driver who has signed-up to provide GrabCare transport services prior to being diagnosed with the COVID-19; or
  • a lump sum payout of S$500 for all other driver and delivery-partners.

For the avoidance of doubt, this benefit can only be claimed once by any one Grab Driver or Delivery-Partner irrespective of whether a Grab Driver is also a Delivery-Partner.

GrabCare drivers are a group of driver-partners who have voluntarily committed to providing on-demand transport services for healthcare professionals to increase their likelihood of getting a ride before and after their shifts.

Scan the completed Claims Form, medical report confirming the diagnosis of COVID-19 and any other supporting documents to a&hclaims.sg@chubb.com

Please submit your claim within 30 days from the date of diagnosis of COVID-19.

All Grab Driver and Delivery-Partners will automatically be entitled to this benefit from 19 February 2020 to 15 April 2020, there is no need to apply.

For more information or assistance, you can reach out to Chubb’s Customer Service Hotline at +65 6299 0988 (Mondays to Fridays, 9am – 5pm, excluding Public Holidays. 

Yes, the Driver Care benefit is extended and applicable to all tiers of Grab Driver and Delivery-Partners This benefit does not apply to your Prolonged Medical Leave Plus policy.

No, to be eligible for cover a Grab Driver or Delivery-Partner must have logged in to and accepted at least one booking or delivery request in the Grab driver or GrabFood applications within the 90 days preceding diagnosis of the COVID-19.

If you have another insurance policy, you can claim the Driver Care benefit on top of your existing coverage.

Temporary suspension of GrabHitch

With the new circuit breaker measures announced, carpooling is not classified as an essential service. Hence, we are doing our part to help reduce risk of exposure within our community of hitch drivers and passengers.

We will proactively cancel any bookings scheduled to be picked up during the suspension period for your own safety.

You should be able to access your Hitch driver account. If you are unable to, please contact us via Help Centre

GrabHitch service will be suspended till further notice. We are working with the relevant authorities and will update when we can.

We are currently reviewing Hitch Club mechanics and will keep you updated should there be any changes.

Rest assured that your balance will still remain accessible to you after Hitch resumes its service. You may then continue to hitch and cash out when you have at least $50. 

Important information for Delivery-partners

GrabCares initiatives to protect your income and wellbeing.

Protecting your health and wellbeing is our top priority. So we’ve taken steps to ensure you’re looked after during this period.

Thank you for your dedication to being on the road during this time.

Important updates:

Starting today (12 April), Government EO (Enforcement Officers) will no longer issue written warnings to anyone in violation of social distancing measures.

Grab Partner Aide will continue to assist the government in enforcing these measures on the road, and answer any questions you may have . 

Delivery-partners who do not comply will be issued a warning followed by stricter measures for repeat offenders.

🚨 OVER 3,000 WARNINGS WERE GIVEN TO THE PUBLIC YESTERDAY BY ENFORCEMENT OFFICIALS

Please cooperate and if you see any member of the public not wearing masks or standing 1 metre apart, please remind them to do so.

If we continue to take this lightly, our numbers will only grow. 

We must all do our part to break the circuit! 

Visit Go.gov.sg/esg-9apr for more details.

Please read and comply with these on-the-job measures to avoid penalties. Together, we can break the circuit 💪

Non-compliance is a punishable offence by law. And our Grab Partner Aide team will be on the roads to ensure that all delivery-partners adhere to these measures. Anyone found in violation of them will be given a warning and stricter penalties will apply for repeat offenders.

Protecting your health and wellbeing is our top priority.

In view of recent developments with the COVID-19 situation, the local authorities have advised businesses to take on additional precautionary measures.

Hence, we have limited the range of services offered at Grab@SinMing* and all visits are by appointment only. Please refer to the table below for details:

You may click here to make an appointment. Please note that you will need to produce your appointment confirmation email to obtain a queue number upon arrival. Grab reserves the right to reject any visitors who do not have a valid appointment.

During this period, online support will be available via Help Centre in your driver app or click here. You can also access self-help options via Help Centre and/or GrabAcademy too.

Please note that quotations for commercial car insurance can be obtained online at bit.ly/grabins.

*Travel declaration and temperature screening will be conducted for all visits to Grab@SinMing. 

We apologise for any inconvenience caused and seek your understanding during this period.

Together, we will overcome this.

The Circuit Breaker period is an important time for our country. It has been put in place to restrict and contain the spread of COVID-19 in our community. Numbers continue to rise and the situation cannot improve unless we all remain vigilant and adhere to the increased safety measures.

We have revised our safety measures for deliveries in accordance with the COVID-19 (Temporary Measures) Bill so you can be aware of what you need to do while on and off the job. Please read this carefully as the government-imposed penalties for non-compliance start with $10,000 fines and/or 6 months imprisonment for first offenders.

We thank you for your service during this time. And remind all off duty deliver-riders to stay at home and practice social distancing. 

While on the job, continue to stay 1 metre away from others and limit contact and interactions with F&B staff and customers via contactless order pick up and delivery. Socialising in groups outdoors is strictly prohibited, while on and off the job. 

Please be socially responsible, the health of all depends on each and every one of us. Together, we can and will overcome this.

Learn more at: go.gov.sg/circuitbreaker-mewr

For your safety and wellbeing, merchants have imposed social distancing measures following local authorities’ guidelines in their outlets. Please adhere to them when picking up your orders and share them with your friends so they can stay safe too. Together, we will overcome this.

As required by the Singapore government, all delivery-partners who have recently returned from the following countries must be on 14-day SHN/quarantine, and have to submit a Travel Declaration Form to Grab here.

Upon receiving your Travel Declaration, your Grab account will be suspended for 14 days, starting from the date of your arrival back in Singapore. It will be accessible again upon verification that (i) you have no flu-like symptoms (ii) a doctor has certified that your flu is not related to COVID-19, after the 14 days. This measure has been put in place to ensure the safety of everyone using our platform.

Starting 18 March, all delivery-partners are advised by local authorities to defer all travel abroad.

Livelihood Safeguards

Starting 18 March, all delivery-partners are advised by local authorities to defer all travel abroad.

Income Support* for delivery-partners on SHN will only be provided to those returning from the following countries, during these periods:
Please note that proof of travel* will be needed. Driver-partners/Delivery-partners should try to submit the following documents as soon as possible to facilitate claim processing:

1) A digital copy of your passport with immigration stamps from above mentioned countries and

2) Air ticket/travel itinerary/boarding pass showing your departure date from Singapore and arrival date back in Singapore. 

The breakdown of Income Support are as follows:

The one-off income support lump sum payout will be dependent on your Emerald Circle tier.

Income Protection breakdown by Emerald Circle Tier:
Delivery-partners on GrabExpress only will be provided a flat $100 for income protection support. 

For application of income support, please apply here.

Your commitment has inspired GrabInsure and our long term insurance partner, Chubb, to show their support by providing a free Driver Care benefit for you.

With this, any driver-partners diagnosed with COVID-19 will receive a lump sum payout of $500 from Chubb to help with their recovery.

  • Driver Care protection is automatically available to all Grab driver and delivery-partners from 19 February – 29 June 2020. 
  • Claims must be submitted within 30 days of being diagnosed with COVID-19. 
  • To make a claim, driver and deliver-partners need to complete the claim form and attach a medical report confirming the diagnosis of COVID-19.
  • Claims can be submitted to Chubb via email (a&hclaims.sg@chubb.com) or phone (+65 6299 0988).
  • Chubb will pay as a lump sum payout of $500 subject to policy terms and conditions.

Personal Safeguards

For your safety and wellbeing, merchants have imposed social distancing measures following local authorities’ guidelines in their outlets. Please adhere to them when picking up your orders and share them with your friends so they can stay safe too. Together, we will overcome this.

  • Health screenings will be conducted for all visitors (including delivery-partners) to GrabKitchen and Hubs, and anyone with temperatures of 38℃ and above will be denied entry.
  • 3-ply surgical masks will also be provided to visitors who do not present with fever but are found to be coughing or sneezing.
  • During deliveries, you can also drop your customer a note to arrange to leave the order at their doorstep or an alternate location like the lobby.

While we work with the relevant authorities to monitor the situation and provide support, feel free to reach out to us should you need any assistance. Stay safe!

Click here for the latest official updates from the Ministry of Health.

As required by the Singapore government, all driver-partners/delivery-partners who have recently returned from the following countries must be on 14-day SHN/quarantine, and have to submit a Travel Declaration Form to Grab here.

Upon receiving your Travel Declaration, your Grab account will be suspended for 14 days, starting from the date of your arrival back in Singapore. It will be accessible again upon verification that (i) you have no flu-like symptoms (ii) a doctor has certified that your flu is not related to COVID-19. This measure has been put in place to ensure the safety of everyone using our platform.

Note:

*Proof of travel will be needed for SHN Income Support. Delivery-partners should try to submit the following documents as soon as possible to facilitate claim processing.

1) A digital copy of your passport with immigration stamps from above mentioned countries and

2) Air ticket/travel itinerary/boarding pass showing your departure date from Singapore and arrival date back in Singapore.

*For delivery-partners on Quarantine Order, digital copies of your Quarantine Order will need to be submitted via email. Claims submission will be processed within 60 days of receipt of a Quarantine Order.

**(updated 13 March 2020) Leave of Absence (LOA) and Stay-Home Notice (SHN)
(Italy (excluding North Italy), France, Spain & Germany) 
This support measure is only applicable for delivery-partners who arrive in Singapore on/after 3 Mar (0001H) and is not applicable to delivery-partners who depart Singapore on/after 16 Mar (0001H).

*LOA (Leave of Absence) valid for full-time delivery-partners who have declared and presented their passport and an air ticket/boarding pass showing that they have travelled to Mainland China and returned to Singapore on/after 20th Jan (00:01). Not applicable to delivery-partners who departed Singapore on/after 28th Jan (00:01). 

*LOA (Leave of Absence) valid for full-time delivery-partners who have declared and presented their passport and an air ticket/boarding pass showing that they have travelled to South Korea’s Daegu and/or Cheongdo and returned to Singapore on/after 14th Feb (00:01). Not applicable to delivery-partners who departed Singapore on/after 27th Feb (00:01). 

*Delivery-partner can only claim income support once (eg. Delivery-partner will not be able to claim income support for Leave Of Absence AND Quarantine Order).

Important information for Merchant-partners

In these uncertain times, we understand that you’re concerned about the future, and more immediately, how this Circuit Breaker period will affect you.

While dine-in services have been temporarily suspended, rest assured that GrabFood, GrabMart and GrabExpress will continue to operate to help you reach your customers.

01

Here’s a handful of initiatives that has been put together to help with the situation:

  • 0% commission rate for GrabFood Self Pick-Up until 2 July
    To assist you with managing the increase in takeaway orders during the Circuit Breaker period.
  • ESG Food Delivery Booster Plan – Up to 5% points commision reduction
    Under this initiative, Enterprise Singapore will fund up to 5 percentage points of the commission cost, with no cap on the qualifying food delivery transaction value.
  • Supporting our #LocalHeroes
    We’ve increased in-app visibility in support of our single-outlet merchants. This will help promote brand awareness of your store and possibly increase order traffic.
  • Expanding your store’s radius to cater for Islandwide Delivery
    Islandwide Delivery allows your store to be discoverable to an expanded audience, thus bringing in more demand.
  • 3-day accelerated merchant onboarding
    New merchants now have the option of walking into our Grab @ SinMing center to sign up and list your store in just 3 days.
  • Marketing support for Non-Essential Food brands that can continue to operate

    We’re proud to see many cross-brand collaborations amongst our merchants to in times like these and we have developed simple marketing communications support for these merchants.

02

In light of the new Circuit Breaker measures, here’s what we encourage merchants to practice:

  • Ensure that all staff have access to masks and wears them at all times
  • Set up contactless takeaway stations for delivery riders to pick up orders a safe distance away from your restaurant staff
  • Remind Grab Delivery-partners of Contactless Delivery. They just need to use GrabChat to make arrangements with the customer, and agree on a drop-off spot that is safe and will minimise physical contact between them.
  • Take regular temperature checks of your staff and all delivery riders
  • Wash hands with soap and water before handling food
  • Wash dishes regularly and keep kitchen clean
  • Cover or wrap food properly
  • Keep food at safe temperature
  • Keep hand sanitizers available for usage by front line staff, delivery-partners or patrons.

03

4 things you shouldn’t be missing out on:

  • Enroll for our coveted “Self Pick-Up” feature during this period, as commissions have been zero-rised till 2 July. If you have not already opted-in, simply fill up this form and we’ll get you started right away.
  • If you already have your own delivery fleet, do reach out to our customer service to check if you’re eligible for Islandwide Delivery. This way, you’ll be able to serve a wider audience and give your store a demand boost!
  • Stay ahead of Grab’s Marketing Campaigns in order to get first-hand news about all the initiatives that could help drive order traffic. Simply reach out to your respective Account Managers to find out more.
  • If your store is located within a mall, you’ll want to get listed under the Grab e-Mall initiative. This initiative allows you to list vouchers that enable consumers to pre-purchase and spend later. 

04

Happy customers are repeat customers. So to drive orders and deliver the best experience, you can also:

  • Stay logged onto the app during opening hours to accept and fulfil orders quickly.
  • Update your store’s hours if you plan on closing early. Or pause your store during busy periods.
  • Add pictures and sections to your store listings to attract attention and stand out.
  • Create value bundles and limited time deals to create excitement and encourage bigger orders.
  • Mark items as out of stock when running low to avoid cancellations and disappointed customers.
  • Grab will be pausing merchant orders when our system detects long preparation times and a high influx of orders. With this, we hope that this would allow merchants to better fulfil any current outstanding orders first. 

    Merchants can then choose to unpause the store when ready and continue to receive and fulfil more orders.

Government support for businesses

This guide provides information on how the Singapore government is providing support to businesses affected by the COVID-19 pandemic.

Please note, the following information is meant to serve as a guide. Please check with official government sources (listed below) to obtain the most updated and accurate information on Singaporean government support programs.

The information below are based on sources reviewed on 27 April 2020.

  • All companies with corporate income tax (CIT) payments due in the months of April, May and June 2020 will be granted an automatic three-month deferment of these payments. Read more on Enterprise Singapore.
  • All companies with corporate income tax (CIT) payments due in the months of April, May and June 2020 will be granted an automatic three-month deferment of these payments. Read more on IRAS.
  • Landlords for shops, restaurants, and other qualifying commercial properties will not have to pay property tax for 2020. Businesses in other non-residential properties such as offices and industrial properties will be granted a 30% Property Tax Rebate for 2020. Landlords are then encouraged to pass on these savings to their tenants by reducing their rentals. Read more on the Singapore Government.
  • Hawkers shops in areas managed by NEA or NEA-appointed operators can get three-month rental waivers.  Read more on the Singapore Government.
  • Under the Temporary Bridging Loan Programme (TBLP), eligible businesses can receive financing support to alleviate cashflow needs. Read more on Enterprise Singapore.
  • Under the enhanced Enterprise Financing Scheme – SME Working Capital Loan (EFS WCL), eligible businesses can receive greater financing support to bridge their working capital gaps. Read more on Enterprise Singapore.
  • Under the Jobs Support Scheme (JSS), eligible employers can get financial support to retain their local employess (Singapore citizens and permanent residents) and pay their wages. Read more on IRAS.
  • The enhanced Wage Credit Scheme, eligible employers can get funding for 15% – 20% of wage increases for their local employees. Read more on IRAS.

Important information for Healthcare professionals

Thank you for your dedication.

The tireless and unwavering dedication of healthcare professionals like you to taking care of those affected by COVID-19 has inspired us to do more. So we’ve come together with our driver-partners, to launch a temporary ride service during this period, that’s as dedicated to you, as you are to your job.

What is GrabCare?
GrabCare is a temporary on-demand service created to support healthcare professionals travelling to and from hospitals, and medical facilities.

01

Where can I get GrabCare rides from?

Currently, you’ll can book GrabCare rides to and from these hospitals and medical facilities:

  • National Centre for Infectious Disease
  • Tan Tock Seng Hospital
  • Singapore General Hospital Campus
  • National University Hospital
  • Ng Teng Fong General Hospital
  • Outram Community Hospital
  • Mount Elizabeth Novena Hospital
  • Changi General Hospital
  • Sengkang General Hospital
  • Sengkang Community Hospital
  • KK Women’s and Children’s Hospital
  • Khoo Teck Puat Hospital
  • Alexandra Hospital
  • Bright Vision Hospital
  • Mount Alvernia Hospital
  • Thomson Medical Centre

And we are working on expanding the service areas to include other medical facilities too.

02

How to book a GrabCare ride:

GrabCare fares will be priced exactly the same as if you made a booking using JustGrab.

Interested in using this service?
If you’re a healthcare professional working at these medical facilities, please look out for an invite from us in your work email.

  • National Centre for Infectious Disease
  • Tan Tock Seng Hospital
  • Singapore General Hospital Campus
  • National University Hospital
  • Ng Teng Fong General Hospital
  • Outram Community Hospital
  • Changi General Hospital
  • Mount Elizabeth Novena Hospital
  • Sengkang General Hospital
  • Sengkang Community Hospital
  • KK Women’s and Children’s Hospital
  • Khoo Teck Puat Hospital
  • Alexandra Hospital
  • Bright Vision Hospital
  • Mount Alvernia Hospital
  • Thomson Medical Centre

We’re working hard to expand the service to other medical facilities. If you’d like to get in touch to arrange this service, drop us an email at grabcare.sg@grab.com

Frequently Asked Questions

GrabCare is a temporary on-demand service created to support healthcare professionals travelling home from medical facilities. We are working to expand the service to include rides to medical facilities soon.

You can also now book rides from home to these hospitals and medical facilities:

  • National Centre for Infectious Disease
  • Tan Tock Seng Hospital
  • Singapore General Hospital Campus
  • National University Hospital
  • Ng Teng Fong General Hospital
  • Outram Community Hospital
  • Changi General Hospital
  • Mount Elizabeth Novena Hospital
  • Sengkang General Hospital
  • Sengkang Community Hospital
  • KK Women’s and Children’s Hospital
  • Khoo Teck Puat Hospital
  • Alexandra Hospital
  • Bright Vision Hospital
  • Mount Alvernia Hospital
  • Thomson Medical Centre

We are working to expand the service to more medical facilities so that we can serve as many healthcare professionals across Singapore.

As this is a limited service for healthcare professionals, we advise that you use the other ride types we have available to ensure our frontline healthcare professionals are able to get rides when they need them.

GrabAssist is intended for persons with accessibility needs such as the disabled or elderly. You may find more information here: https://www.grab.com/sg/transport/assist/

We are working hard to enable this service for those who have opted in. Once your institution forwards the sign-up list to Grab, we will update your Grab account with GrabCare. If you do not see GrabCare in your Grab app by the next business day, please contact us for more help!

Yes it is available 24/7. We will continue to review the situation and determine how long the service needs to continue.

Yes, this is just like a JustGrab, so multi-stop ride(s) will be allowed.

Similar to JustGrab, you can bring along 3 more passengers with you.

No, it is priced exactly the same as our JustGrab service. Standard surcharges apply.

Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.