covid-19

Overcoming
COVID-19 together

Stay updated about our efforts to keep you safe.

Dear Grab community,

In the past few months, we’ve seen Singapore unite, like never before.

Driver-partners have come together to offer rides to our frontline healthcare workers. Delivery-partners are working tirelessly to help businesses and individuals practice social distancing. The kindness and gratitude you’ve shown each other has been nothing short of inspiring.

And this is only the beginning. During these uncertain times, we have an even greater responsibility to all of you. We will do everything in our power to keep our community safe.

01

Support for Healthcare workers

With the help of over 12,000 driver-partners, we will continue to provide GrabCare services to healthcare workers travelling to and from their workplaces.

02

Support for local businesses

To assist with business continuity, we’re supporting businesses in the move from physical to online spaces by:
  1. Increasing visibility and discoverability of independently-owned businesses through a ‘Local Heroes’ campaign and icon on GrabFood.
  2. Expanding GrabMart’s offerings and reach so consumers can connect with businesses offering daily essential items, via same-day, door-to-door delivery.
  3. Accelerating onboarding processes, so businesses can get listed on GrabFood and GrabMart within 3-5 days.
  4. Helping consumers to support their favourite brands by purchasing vouchers or accessing exclusive partner offers without leaving their homes, directly from the app.

03

Support for driver and delivery-partners

While our driver and delivery-partners continue to help Singapore adjust to this new normal, we’re ensuring that they’re safeguarded with income support, rental waivers and one-time allowances for COVID-related hospitalisation and quarantine.

And in partnership with the Singapore government, we’ve invested in the Special Relief Fund for driver-partners, and are piloting a programme that allows driver-partners coping with the decrease in ride demand, to supplement their earnings by making food and parcel deliveries during off peak hours.

04

Support for our greater community

In addition to preventive measures such as suspending GrabShare service, implementing hygiene declarations, increasing hygiene and social distancing measures during rides and deliveries, and promoting contactless transactions; we’ve also set up a reporting hotline here and in our in-app Help Centre so you can notify us of suspected COVID-19 cases.

But what the world really needs now, is hope. So if you’ve got stories or suggestions that you want to share, tell us about it at sg.community@grab.com. Whether it’s about a small business offering meals to driver-partners, or ideas you have on how we can help turn this situation around, we’d love to hear them.

This pandemic has affected us all. But by working together, we can and will overcome it.

Coronavirus (COVID-19) Safety Resources

Important information for Consumers and Passengers

Important update:

GrabHitch services will be temporarily suspended from 27 Sep 12AM until further notice

In line with the Stabilisation Phase, GrabHitch services will be unavailable from 27 Sep 12AM until further notice. 

Other ride services along with GrabFood, GrabMart, and GrabExpress deliveries, will still be available and we’ve taken added precautions to ensure that our customers, merchants, delivery, and driver-partners are protected during this time.

FAQs

Q: Why are we suspending?

We are doing our part to help reduce risk of exposure within our community of hitch drivers and passengers.

Q: When will this suspension end?

GrabHitch service will be suspended from 27 Sep 12am until further notice. We are working closely with the relevant authorities so stay tuned to all our communications.

Q: What happens to my allocated rides prior to the temporary suspension of GrabHitch?

We will proactively cancel any scheduled bookings from 27 Sep 12AM onwards for your own safety.

Updates on passenger capacity on all Grab rides from 27 Sep – 24 Oct:

GrabShare services will be temporarily suspended from 9 Feb, 1AM.

Your health and well-being is our top priority.

01

Safer rides for everyone🛡

Our priority continues to be to keep you and our delivery and driver-partners safe.

In line with LTA’s new measures during the Stabilisation Phase from 27 Sep-24 Oct, only 2 passengers are allowed in all Grab rides, unless passengers are from the same household. Please understand that drivers may ask if you’re living in the same household.

Here are other measures put in place to ensure your rides are safe:

Let’s all do our part to fight COVID-19 by keeping each other safe.

02

Ordering a delivery? We have also put together various safeguard measures:

03

Contactless delivery:

Your safety and wellbeing is our priority. So remember, if you’d prefer for your delivery-rider to leave your food at your doorstep, lobby or alternate location of your choosing; you can by sending a message to your rider.

04

You can also do your part by following these good hygiene practices:

As a preemptive measure, you can also reduce your contact with cash by going cashless for rides and food deliveries. Learn more about how at https://www.grab.com/sg/pay/.

Important information for Driver-partners

Important updates:

Updates on passenger capacity on all Grab rides from 27 Sep–24 Oct

In line with LTA’s new measures during the Stabilisation Phase from 27 Sep-24 Octonly 2 passengers are allowed in all Grab rides unless passengers are from the same household. Do continue to practice safe management measures to safeguard and protect the safety of both you and your passengers.

GrabHitch services will be temporarily suspended from 27 Sep 12AM until further notice

In line with the Stabilisation Phase, GrabHitch services will be unavailable from 27 Sep 12AM. We apologise for any inconvenience caused.

Your wellbeing is our top priority and we appreciate your patience as we work with the relevant authorities during this period. In the meantime, stay safe and thank you for your support.

FAQs

Q: Why are we suspending GrabHitch?

In line with the Stabilisation Phase, we are suspending GrabHitch service temporarily to help reduce risk of exposure within our community of Hitch drivers and passengers.

Q: When will this suspension end? 

GrabHitch service will be suspended from 27 Sep 12AM until further notice. We are working closely with the relevant authorities so stay tuned to all our communications.

Q: I already accepted job requests prior to the temporary suspension of GrabHitch, can I still complete those rides?

We will proactively cancel any scheduled bookings from 27 Sep 12AM onwards for your own safety. 

Q: Can I still access my Hitch driver account and its functions (such as benefits, cashouts)?

You can continue to access your Hitch Driver account in the driver app. If you are unable to, please contact us via Help Centre.

Q: I have remaining balance in my driver wallet but it’s less than $50. Can I cash it out?

Rest assured that your balance will still remain accessible to you after Hitch resumes its service. You may then continue to drive hitch and cash out when you have at least $50.

Q: Will my Hitch Club tier for this quarter (1 July – 30 Sep) be carried over to the next after Hitch resumes?

We are currently reviewing this based on when the service can be resumed. You will be notified should there be any changes.

In accordance with LTA’s new measures, the 2 passenger in every Grab ride rule has been lifted. All Grab rides are now able to take up to 5 passengers.

Please continue to practice safe management measures to safeguard and protect the safety of both you and your passengers.

In accordance with LTA’s new measures, unless all passengers are living in the same household, only 2 passengers are allowed in every Grab ride from 22 July–18 August 2021.

Permissible passenger capacity reduced to a maximum of two (2) passengers if they are not from the same household* (Front seat can be used only if required)

Drivers may also ask if they are living in the same household.

NOTE: Driver will not be held liable if they unknowingly carry, or decline to carry, passengers who do not comply with the above.

FAQs

Q: What steps should I take to clarify with the passenger?

A: At the pick-up point, drivers may politely ask passengers travelling in groups of more than 2 if they are from the same household. If they are not from the same household, politely inform passenger that in line with Ministry of Health’s measures, the driver will have to decline the booking.

Q: Will my Cancellation Ratings be affected if the above happens?

A: Kindly proceed to contact Customer Support to cancel the booking. Your Cancellation Ratings will not be affected. (A new cancellation reason will be released soon – please stay tuned in the meantime)


GrabHitch services will be temporarily suspended from 22 July 12AM until further notice

In line with the reversion to Phase 2 (Heightened Alert), GrabHitch services will be unavailable from 22 July 12AM. We apologise for any inconvenience caused.

Your wellbeing is our top priority and we appreciate your patience as we work with the relevant authorities during this period. In the meantime, stay safe and thank you for your support.

FAQs

Q: Why are we suspending GrabHitch?

In line with the reversion to Phase 2 (Heightened Alert), we are suspending GrabHitch service temporarily to help reduce risk of exposure within our community of Hitch drivers and passengers.

Q: When will this suspension end? 

GrabHitch service will be suspended from 22 July 12AM until further notice. We are working closely with relevant authorities so stay tuned to all our communications.

Q: I already accepted job requests prior to the temporary suspension of GrabHitch, can I still complete those rides?

We will proactively cancel any advance bookings scheduled from 22 July 12AM onwards for your own safety. 

Q: Can I still access my Hitch driver account and its functions (such as benefits, cashouts)

You can continue to access your Hitch Driver account in either new or old app. If you are unable to, please contact us via Help Centre. 

Q: Will my Hitch Club tier for this quarter (1 July – 30 Sep) be carried over to the next after GrabHitch has been reactivated?

We are currently reviewing the options based on when the service can be resumed. You will be notified should there be any changes.

Q: I have remaining balance in my driver wallet but it’s less than $50. Can I cash it out?

Rest assured that your balance will still remain accessible to you after Hitch resumes its service. You may then continue to drive hitch and cash out when you have at least $50.

Please note the Ministry of Health (MOH) has provided guidance on the use of masks and face shields for specific groups such as (non-exhaustive):

  • Children twelve years and below, who may have difficulty wearing and keeping face masks on for a prolonged period of time;
  • Persons who have health conditions that may result in breathing or other medical difficulties when a mask is worn for a prolonged period of time; and

In accordance with MOH, please also exercise flexibility when dealing with persons with special needs (e.g. autism, other developmental disabilities) who refuse to wear masks or face shields. The general guidelines in dealing with persons with special needs are:

  • Advise them to put their mask or face shield;
  • Get help from their caregivers;
  • Offer them with masks or face shields if they do not have one with them; and
  • Allow them to continue their journey (i.e. do not deny service or reject their trip).

Change in services offered at Grab@SinMing

Protecting your health and wellbeing is our top priority.

In view of recent developments with the COVID-19 situation, the local authorities have advised businesses to take on additional precautionary measures.

Hence, we have limited the range of services offered at Grab@SinMing* and all visits are by appointment only. Please refer to the table below for details:

You may click here to make an appointment. Please note that you will need to produce your appointment confirmation email to obtain a queue number upon arrival. Grab reserves the right to reject any visitors who do not have a valid appointment.

During this period, online support will be available via Help Centre in your driver app or click here. You can also access self-help options via Help Centre and/or GrabAcademy too.

Please note that quotations for commercial car insurance can be obtained online at bit.ly/grabins.

*Travel declaration and temperature screening will be conducted for all visits to Grab@SinMing. 

We apologise for any inconvenience caused and seek your understanding during this period.

[NEW] Circuit Breaker Safety Measures

Thank you for your dedication to being on the road. For your safety and wellbeing, do remember to wear a mask at all times when you are on the job and outdoors. Don’t forget to wash your hands frequently, and keep your vehicle well-ventilated. If you are unwell, stop working and see a doctor immediately.

Please read and share these tips with your friends.

Together, we will overcome this.

Mandatory Travel Declaration & Income Support

As required by the Singapore government, all driver-partners who have recently returned from the following countries must be on 14-day SHN/quarantine, and have to submit a Travel Declaration Form to Grab here.

Upon receiving your Travel Declaration, your Grab account will be suspended for 14 days, starting from the date of your arrival back in Singapore. It will be accessible again upon verification that (i) you have no flu-like symptoms (ii) a doctor has certified that your flu is not related to COVID-19, after 14 days. This measure has been put in place to ensure the safety of everyone using our platform.

Starting 18 March, all driver-partners are also advised by the authorities to defer all travel abroad.

For full details on Income Support for driver-partners, scroll down to “Livelihood safeguards”.

GrabShare services will be temporarily suspended from 9 Feb 1AM.

Due to the latest COVID-19 developments, GrabShare services will be temporarily unavailable from 9 Feb 1AM until further notice.

For GrabHitch drivers, we strongly recommend that you do not stack multiple riders during this period. We appreciate your understanding.

We apologise for any inconvenience caused.

Your wellbeing is our top priority and we appreciate your patience as we work with the relevant authorities during this period. We will provide you with more detailed information as they develop. In the meantime, stay safe and thank you for your support.

Support for our Driver-Partners

As an integral part of our community, we’re consistently on the lookout to provide you with additional earning opportunities, safeguards and protections during these challenging times.

Earning Opportunities

By offering the widest range of riding services, catering to passengers of different needs, you’ll be able to explore additional earning opportunities with sign up processes made even easier for you.

Support & Appreciation

Without the critical roles all our driver-partners play, people will not be able to keep moving. And for that reason, we will never fail to remind ourselves and the people around us how important it is to ensure we give thanks and appreciate your efforts.

Protection & Safeguards

Your wellbeing is of the utmost importance to us, as we work towards ensuring you get home safely to your families everyday. With the safeguards we’ve put in place, you’ll be able to have a peace of mind, with the knowledge that you’re well protected and covered.

Click here to find out more about how we’re looking after you. Remember, together we’re stronger and we can defeat COVID-19 together.

Travel Declaration

Starting 18 March 2020, all driver-partners are also advised by the authorities to defer all travel abroad.

All Driver-Partners are required by the authorities to make your travel and health declaration. 

  1. If you have recently travelled to any country, click here
  2. If you intend to travel to any country, click here

GrabCare Packages

Thank you for supporting our healthcare workers by volunteering for GrabCare. Because of you, GrabCare has expanded and is now available to and from these hospitals and medical facilities: 

  • National Centre for Infectious Disease
  • Tan Tock Seng Hospital
  • Singapore General Hospital Campus
  • National University Hospital
  • Ng Teng Fong General Hospital
  • Outram Community Hospital
  • Changi General Hospital
  • Mount Elizabeth Novena Hospital
  • Sengkang General Hospital
  • Sengkang Community Hospital
  • KK Women’s and Children’s Hospital
  • Khoo Teck Puat Hospital
  • Alexandra Hospital
  • Bright Vision Hospital
  • Mount Alvernia Hospital
  • Thomson Medical Centre

To show our appreciation for the kindness that you’ve shown to healthcare professionals, GrabCare rides are eligible for commission rebate at 10% for GrabCar driver-partners and 5% for GrabTaxi driver-partners.

Introducing GrabProtect

Every step in place for safer rides

Updates on passenger capacity on all Grab rides from 27 Sep–24 Oct:

In line with LTA’s new measures during the Stabilisation Phase from 27 Sep-24 Octonly 2 passengers are allowed in all Grab rides unless passengers are from the same household. 

Please continue to practice safe management measures to safeguard and protect the safety of both you and your passengers.

Here are other measures put in place to ensure that every rides is safe for you and your passengers.

Click here to find out more about how we’re looking after you. Remember, together we’re stronger and we can defeat COVID-19 together.

FAQs: Temporary suspension of GrabHitch

With the new circuit breaker measures announced, carpooling is not classified as an essential service. Hence, we are doing our part to help reduce risk of exposure within our community of hitch drivers and passengers.

We will proactively cancel any bookings scheduled to be picked up during the suspension period for your own safety.

You should be able to access your Hitch driver account. If you are unable to, please contact us via Help Centre

GrabHitch service will be suspended till further notice. We are working with the relevant authorities and will update when we can.

We are currently reviewing Hitch Club mechanics and will keep you updated should there be any changes.

Rest assured that your balance will still remain accessible to you after Hitch resumes its service. You may then continue to hitch and cash out when you have at least $50. 

Important information for Delivery-partners

Protecting your health and wellbeing is our top priority. So we’ve taken steps to ensure you’re looked after during this period.

Thank you for your dedication to being on the road during this time.

Important updates:

Starting today (12 April), Government EO (Enforcement Officers) will no longer issue written warnings to anyone in violation of social distancing measures.

Grab Partner Aide will continue to assist the government in enforcing these measures on the road, and answer any questions you may have . 

Delivery-partners who do not comply will be issued a warning followed by stricter measures for repeat offenders.

🚨 OVER 3,000 WARNINGS WERE GIVEN TO THE PUBLIC YESTERDAY BY ENFORCEMENT OFFICIALS

Please cooperate and if you see any member of the public not wearing masks or standing 1 metre apart, please remind them to do so.

If we continue to take this lightly, our numbers will only grow. 

We must all do our part to break the circuit! 

Visit Go.gov.sg/esg-9apr for more details.

Protecting your health and wellbeing is our top priority.

In view of recent developments with the COVID-19 situation, the local authorities have advised businesses to take on additional precautionary measures.

Hence, we have limited the range of services offered at Grab@SinMing* and all visits are by appointment only. Please refer to the table below for details:

You may click here to make an appointment. Please note that you will need to produce your appointment confirmation email to obtain a queue number upon arrival. Grab reserves the right to reject any visitors who do not have a valid appointment.

During this period, online support will be available via Help Centre in your driver app or click here. You can also access self-help options via Help Centre and/or GrabAcademy too.

Please note that quotations for commercial car insurance can be obtained online at bit.ly/grabins.

*Travel declaration and temperature screening will be conducted for all visits to Grab@SinMing. 

We apologise for any inconvenience caused and seek your understanding during this period.

Together, we will overcome this.

The Circuit Breaker period is an important time for our country. It has been put in place to restrict and contain the spread of COVID-19 in our community. Numbers continue to rise and the situation cannot improve unless we all remain vigilant and adhere to the increased safety measures.

We have revised our safety measures for deliveries in accordance with the COVID-19 (Temporary Measures) Bill so you can be aware of what you need to do while on and off the job. Please read this carefully as the government-imposed penalties for non-compliance start with $10,000 fines and/or 6 months imprisonment for first offenders.

We thank you for your service during this time. And remind all off duty deliver-riders to stay at home and practice social distancing. 

While on the job, continue to stay 1 metre away from others and limit contact and interactions with F&B staff and consumers via contactless order pick up and delivery. Socialising in groups outdoors is strictly prohibited, while on and off the job. 

Please be socially responsible, the health of all depends on each and every one of us. Together, we can and will overcome this.

Learn more at: go.gov.sg/circuitbreaker-mewr

For your safety and wellbeing, merchants have imposed social distancing measures following local authorities’ guidelines in their outlets. Please adhere to them when picking up your orders and share them with your friends so they can stay safe too. Together, we will overcome this.

As required by the Singapore government, all delivery-partners who have recently returned from the following countries must be on 14-day SHN/quarantine, and have to submit a Travel Declaration Form to Grab here.

Upon receiving your Travel Declaration, your Grab account will be suspended for 14 days, starting from the date of your arrival back in Singapore. It will be accessible again upon verification that (i) you have no flu-like symptoms (ii) a doctor has certified that your flu is not related to COVID-19, after the 14 days. This measure has been put in place to ensure the safety of everyone using our platform.

Starting 18 March 2020, all delivery-partners are advised by local authorities to defer all travel abroad.

Support for our delivery-partners

As an integral part of our community, we’re consistently on the lookout to provide you with additional earning opportunities, safeguards and protections during these challenging times.

Earning Opportunities

Explore a wide range of delivery services across Grab, to ensure you’re always able to maximise your earnings through every opportunity.

Support & Appreciation

We never fail to remind ourselves and the people around us how important a role all our delivery-partners play. And because you consistently go the extra mile, we’ll do the same for you to give thanks and ensure the critical roles all of you play will never go unnoticed.

Protection & Safeguards

Your wellbeing is of the utmost importance to us, as we work towards ensuring you get home safely to your families everyday. With the safeguards we’ve put in place, you can be sure that you’re well protected and sufficiently covered.

Here are 6 steps to keep you safe:

Click here to find out more about how we’re looking after you. Remember, together we’re stronger and we can defeat COVID-19 together.

Travel Declaration

Starting 18 March 2020, all driver-partners are also advised by the authorities to defer all travel abroad.

All Driver-Partners are required by the authorities to make your travel and health declaration. 

  1. If you have recently travelled to any country, click here
  2. If you intend to travel to any country, click here


*Proof of travel will be needed for SHN Income Support. Delivery-partners should try to submit the following documents as soon as possible to facilitate claim processing.

1) A digital copy of your passport with immigration stamps from above mentioned countries and

2) Air ticket/travel itinerary/boarding pass showing your departure date from Singapore and arrival date back in Singapore.

*For delivery-partners on Quarantine Order, digital copies of your Quarantine Order will need to be submitted via email. Claims submission will be processed within 60 days of receipt of a Quarantine Order.

**(updated 13 March 2020) Leave of Absence (LOA) and Stay-Home Notice (SHN)
(Italy (excluding North Italy), France, Spain & Germany) 
This support measure is only applicable for delivery-partners who arrive in Singapore on/after 3 Mar (0001H) and is not applicable to delivery-partners who depart Singapore on/after 16 Mar (0001H).

*LOA (Leave of Absence) valid for full-time delivery-partners who have declared and presented their passport and an air ticket/boarding pass showing that they have travelled to Mainland China and returned to Singapore on/after 20th Jan (00:01). Not applicable to delivery-partners who departed Singapore on/after 28th Jan (00:01). 

*LOA (Leave of Absence) valid for full-time delivery-partners who have declared and presented their passport and an air ticket/boarding pass showing that they have travelled to South Korea’s Daegu and/or Cheongdo and returned to Singapore on/after 14th Feb (00:01). Not applicable to delivery-partners who departed Singapore on/after 27th Feb (00:01). 

*Delivery-partner can only claim income support once (eg. Delivery-partner will not be able to claim income support for Leave Of Absence AND Quarantine Order).

Important information for Merchant-partners

As Singapore enters Phase 2 (Heightened Alert), you may be concerned about how your business may be affected.

While dine-in services have been temporarily suspended, rest assured that GrabFood, GrabMart and GrabExpress will continue to operate to help you reach your customers.

01

Read on for a snapshot of the initiatives that have been put together to support you, from 16 May to 15 June 2021.

In addition to assisting Enterprise Singapore with the disbursement of the ESG Food Delivery Booster Package that will fund 5% of all F&B delivery commissions (excluding Self-Pick Up orders), we will also be giving you the following rebates on commissions and initiating ways to help increase demand for orders. 

02

In light of the new Phase 2 (Heightened Alert) measures, here’s what we encourage merchants to practise:

03

Keen on giving your business a boost? Here are 3 things you shouldn’t be missing out on during this time:

 Opt in for Self-Pick Up | Sign up for Islandwide Delivery | Join a marketing campaign

Important information for Healthcare professionals

Thank you for your dedication.

The tireless and unwavering dedication of healthcare professionals like you to taking care of those affected by COVID-19 has inspired us to do more. So we’ve come together with our driver-partners, to launch a temporary ride service during this period, that’s as dedicated to you, as you are to your job.

What is GrabCare?
GrabCare is a temporary on-demand service created to support healthcare professionals travelling to and from hospitals, and medical facilities.

01

Where can I get GrabCare rides from?

Currently, you’ll can book GrabCare rides to and from these hospitals and medical facilities:

  • National Centre for Infectious Disease
  • Tan Tock Seng Hospital
  • Singapore General Hospital Campus
  • National University Hospital
  • Ng Teng Fong General Hospital
  • Outram Community Hospital
  • Mount Elizabeth Novena Hospital
  • Changi General Hospital
  • Sengkang General Hospital
  • Sengkang Community Hospital
  • KK Women’s and Children’s Hospital
  • Khoo Teck Puat Hospital
  • Alexandra Hospital
  • Bright Vision Hospital
  • Mount Alvernia Hospital
  • Thomson Medical Centre

And we are working on expanding the service areas to include other medical facilities too.

02

How to book a GrabCare ride:

GrabCare fares will be priced exactly the same as if you made a booking using JustGrab.

Interested in using this service?
If you’re a healthcare professional working at these medical facilities, please look out for an invite from us in your work email.

  • National Centre for Infectious Disease
  • Tan Tock Seng Hospital
  • Singapore General Hospital Campus
  • National University Hospital
  • Ng Teng Fong General Hospital
  • Outram Community Hospital
  • Changi General Hospital
  • Mount Elizabeth Novena Hospital
  • Sengkang General Hospital
  • Sengkang Community Hospital
  • KK Women’s and Children’s Hospital
  • Khoo Teck Puat Hospital
  • Alexandra Hospital
  • Bright Vision Hospital
  • Mount Alvernia Hospital
  • Thomson Medical Centre

We’re working hard to expand the service to other medical facilities. If you’d like to get in touch to arrange this service, drop us an email at grabcare.sg@grab.com

Frequently Asked Questions

GrabCare is a temporary on-demand service created to support healthcare professionals travelling home from medical facilities. We are working to expand the service to include rides to medical facilities soon.

You can also now book rides from home to these hospitals and medical facilities:

  • National Centre for Infectious Disease
  • Tan Tock Seng Hospital
  • Singapore General Hospital Campus
  • National University Hospital
  • Ng Teng Fong General Hospital
  • Outram Community Hospital
  • Changi General Hospital
  • Mount Elizabeth Novena Hospital
  • Sengkang General Hospital
  • Sengkang Community Hospital
  • KK Women’s and Children’s Hospital
  • Khoo Teck Puat Hospital
  • Alexandra Hospital
  • Bright Vision Hospital
  • Mount Alvernia Hospital
  • Thomson Medical Centre

We are working to expand the service to more medical facilities so that we can serve as many healthcare professionals across Singapore.

As this is a limited service for healthcare professionals, we advise that you use the other ride types we have available to ensure our frontline healthcare professionals are able to get rides when they need them.

GrabAssist is intended for persons with accessibility needs such as the disabled or elderly. You may find more information here: https://www.grab.com/sg/transport/assist/

We are working hard to enable this service for those who have opted in. Once your institution forwards the sign-up list to Grab, we will update your Grab account with GrabCare. If you do not see GrabCare in your Grab app by the next business day, please contact us for more help!

Yes it is available 24/7. We will continue to review the situation and determine how long the service needs to continue.

Yes, this is just like a JustGrab, so multi-stop ride(s) will be allowed.

Similar to JustGrab, you can bring along 3 more passengers with you.

No, it is priced exactly the same as our JustGrab service. Standard surcharges apply.

Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.