GR Covid Response

grabrentals covid-19 rental waiver

Covid-19 Response: Stay updated about our efforts to keep you safe

Updated: 17 March 2022. Measures stated below are subject to change based on the latest government protocols.

Income Support

GrabRentals hirer-partners who are Covid positive may claim rental waivers from GrabRentals, subject to the provision of the following supporting documentation:

1. Supporting documents

You may submit any of the following documentation to grabrentals.sg@grab.com.

1) Medical letter / Medical Certificate (MC) indicating that you tested positive
2) SMS from MOH on your current positive status
3) Result of your current positive status showing in HealthHub*
4) You can also proceed to any supervised Quick Test Centres (QTCs) (at your own cost) to have your positive status officially documented as it will be updated in your HealthHub and via SMS

*We are unable to accept self-administered ART as proof for rental waiver claims.

2. Rental Waivers

Upon approval of the documentation, you will be reimbursed 3 days’ worth of rental fees*.

Should you still test positive after 3 days, you will be required to visit a Quick Test Centre (QTC)** for a supervised ART in order for us to extend the waiver for another 3 days upon documentation proof, with a maximum cap of 7 days*.

Alternatively, if you have obtained a Medical Certificate (MC) indicating that you are Covid positive, you will be reimbursed for the number of days prescribed in the MC, with a maximum cap of 7 days (for vaccinated) / 14 days (for unvaccinated).

Calculation of rental waiver days and fees

i. Reimbursement for rental waiver days will be calculated based on the Covid positive dates reflected in the documentation proof. 
ii. Please note that the calculation for rental waiver only applies to the daily rental charged for your vehicle, and excludes any additional add-ons purchased (e.g CDW, VDP, GRBeyond, Bundle&Save).
iii. Any amount deducted for the rental will be reimbursed within 3 working days after exiting the self-isolation period.

*This is in line with Protocol 2 where you can be discharged earlier and return to normal activities upon testing negative on a self-administered ART taken after 72 hours, or automatically discharged on Day 7 for fully vaccinated individuals. 

** Click here for the Appointment Booking Portal

3. Reactivation of Grab account 

Please submit your latest test result/status via this form to reinstate your account after exiting self-isolation. 

You may exit self-isolation if 
(a) If you test negative on a self-administered ART after 72 hours OR
(b) On Day 7 (if fully vaccinated) or Day 14 (if unvaccinated/partially vaccinated)

Your account will be reactivated the next working day by 1pm. Weekends will be excluded.

Frequently Asked Question

No. This is because you will be able to resume normal activities for the day as long as the test result is negative.

No, the vehicle cannot be utilised during this period or your rental waiver claims will be rejected.

No, you will not be eligible for rental waiver. This is because the ownership of a car/motorbike will be fully transferred over to you once the fees have been fully paid at the end of the contract duration.

We are unable to accept self-administered ARTs as proof for rental waiver claims. You may proceed to any supervised Quick Test Centres (QTCs) to have your status officially documented as it will be updated in your HealthHub and via SMS.

Once you have received the proof of Covid infection documentation, simply submit this to grabrentals.sg@grab.com

Should you still test positive after 3 days, you will be required to visit a Quick Test Centre (QTC) for a supervised ART. We will extend the waiver for another 3 days upon documentation proof, with a maximum cap of 7 days.

In line with Protocol 2, you will be required to self-isolate for 72 hours upon testing positive. If the ART is negative after 72 hours, you may exit self-isolation and resume normal activities. 

Hence, you will be required to visit a supervised Quick Test Centre after 72 hours in order to submit documentation proof that you are still Covid positive for further rental waiver claims. 

Yes. If you have obtained a Medical Certificate (MC) indicating that you are Covid positive, you will be reimbursed for the number of days prescribed in the MC, with a maximum cap of 7 days (for vaccinated) / 14 days (for unvaccinated). 

The Medical/Hospital Certificate must be issued by a local based General Practitioner (GP), Polyclinic or Hospital.

You will not need to visit a supervised Quick Test Centre (QTC) after 72 hours, unless you would like to claim additional rental waivers (total waivers capped at 7 days) after your MC has ended.

Any amount deducted for the rental during this period will be reimbursed into your Grab Driver wallet within 3 working days after your isolation period has ended.

For all rental related questions, please write to us at grabrentals.sg@grab.com.

Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.