Mall Runner Beta
GrabFood will be piloting a Mall Runner Programme in collaboration with Paya Lebar Quarter (PLQ) starting end March. This initiative aims to optimize the order collection process for Delivery-Partners who use Car, Motorcycle and Bicycle/PAB by setting up a Deliveries Pick-up Point during peak hours daily from 11am – 9pm.
Orders received during this time will be picked up by Mall Runners and brought to the Deliveries Pick-up Point near the Car Park Exit/Entrance to the Mall at B2 (near Xpressflower.com)
Please proceed to this Deliveries Pick-up Point to Pick up your order. Please note that this booth is only operational between 11am and 9pm.
How to Check
Note:
Self Pick-up Orders with Suffix “T” in the order ID are to be collected from the restaurant.
The following are excluded from Runner Beta, unless they are part of Mix & Match Malls (Food):
Chatramue
Chug Chug
East of Eden
Hibiki Sake Bar & Dine
Huggs
Mom’s Touch
Morphine Coffee
Muchos Nachos
Poke Theory
Providore Groceries
Salvo
SMOL
The Providore
Tipsy Bird
Tuk Tuk Cha
Wine Connection
Wursthans Switzerland
The Deliveries Pick-up Point
Bicycle Parking
Bicycles should be parked at the designated Bicycle Parking lot under the overhead bridge.
Take the lift next to the designated Bicycle Parking Lot down to B2. Deliveries Pick-up Point is just outside the lift.
Estimated time taken to pick-up point: 1 min
Car/Motorbike Parking
Carpark Entrance is along Paya Lebar Road (Car/Bike), veer left:
Proceed to B2, park near entrance:
Cars and Motorcycles should be parked at the respective lots at B2 of the Carpark. Proceed to Mall Entrance at B2. Deliveries Pick-up Point is just beyond the glass doors.
Estimated time taken to pick-up point: 30 seconds
FAQ
Orders placed between 11am and 9pm should be picked up from the Deliveries Pick-up
Point. Orders placed before 11am or after 9pm should be picked up from the restaurant.
A push notification will be sent to your app to remind you to proceed to the Deliveries Pick-up Point instead of directly to the restaurant. A banner display will also be placed at all entrances to the mall.
We are working on a notification website for Delivery Partners to check the status of their
orders. The link will be made public once it is stable. In the meantime there will be a screen displaying the status of the orders at the Deliveries Pick-up Point.
We are working on a notification website for Delivery Partners to check the status of their
orders. The link will be made public once it is stable.
In the meantime there will be a screen displaying the status of the orders at the Deliveries Pick-up Point.
The orders are prepared by the restaurants, and the runners will bring them to the
Deliveries Pick-up Point immediately when they are ready. Please be patient.
The runners are not able to control the cooking time, or check how much more time before the food is ready.
If you still need further assistance, please contact us via the Help Centre. Account > Help Centre > Call Us
