Dear Grab Community,

From Day 1, it has been our mission to create a platform that connects you to safe, reliable and convenient rides. In order to do so, we’ve invested millions annually in tech improvements and safety features such as: Number Masking, Share My Ride, Personal Accident Insurance, the Emergency button and most recently, GrabProtect initiatives to make rides safer during this pandemic; and other initiatives to support driver-partners’ welfare.

We remain committed to being the best platform we can be for you and our driver-partners alike. And in order to continue doing so sustainably, we have submitted an application to CCCS for approval to introduce a SGD$0.32 platform fee (inclusive of GST) to all Grab transport rides.

If approved, this flat-fee amount – added to the fare of every ride, will be reinvested into the platform to make rides safer and more secure, by funding existing initiatives and rolling out new or improved ones like doubling the Personal Accident Insurance benefits coverage during rides for both you and your driver, from USD$10,000 to USD$20,000. 

Over the years, our Grab community has relied on your support, and we hope that we can continue to. A small platform fee will make a big difference to everyone using our platform and we hope that you will support our application to CCCS. If you’d like to learn more about where the platform fee will go, please scroll through the image below.

FAQs

The platform fee (sometimes known as a service fee) is a fee that many online platforms such as delivery services, ride-hailing companies and vacation rental sites charge to customers for using their platform/service.

Our proposed platform fee will go towards funding existing and new initiatives that will make rides safer and more secure for you.

GrabProtect is one such initiative, launched to minimise the spread of COVID-19. Made up of both tech features and various safety measures, it helps our driver-partners and passengers ride with a peace of mind. 

If approved by the CCCS, some of the additional enhancements we hope to put in place include:

  • Double the Personal Accident Insurance coverage benefits for our users from USD$10K to 20k
  • Additional training for Grab driver-partners to improve safety and service while on the road.
  • Training allowance for driver-partners to encourage them to upskill and reskill themselves, especially during this period of time and enhance their employability
  • Extend and increase Prolonged Medical Leave Insurance coverage benefits to all our driver-partners.
  • Increase contribution amount for GrabCar Driver MediSave Match Programme to help our driver-partners safeguard themselves against any unexpected medical situation better.

The final quoted fare will include a platform fee of SGD$0.32 (including GST).

In the past 8 years, Grab has invested millions into our platform in order to provide our users with a safe, reliable and convenient transport service platform. 

  • For instance, our passengers ride with a peace of mind as they are covered by Personal Accident Insurance coverage benefits. They also have the assurance that their drivers have passed Grab’s driver identity verification before they can start driving, and have access to safety tech features such as “Share My Ride” and emergency button. 
  • Our passengers also transact on our platform securely as Grab continuously invests in security features and keeps fraud rate on our platform well below 1%.

The platform fee will enable Grab to continue to provide quality transport service to our passengers and driver-partners alike. It will help to cover operational costs which includes insurance and Safety Center features, and will also enable us to introduce more product and service improvements in the future.

Our driver-partners play an important role in supporting us to provide you with a safe, reliable and convenient transport service and meet your daily commute needs. Based on our data for driver ratings, our passengers have indicated that our drivers are providing a high level of service standards with an average 4.8 stars (out of total of 5 stars). 

We see it in our role to support our driver-partners, and hence are committed to invest one third of the platform fee in their welfare. 

Apart from supporting the current operational costs, the platform fee will also enable us to add new enhancements for our driver-partners to improve their driving experience, including:

  • Double the Personal Accident Insurance coverage benefits for our users from USD$10K to 20k
  • Additional training for Grab driver-partners to improve safety and service while on the road.
  • Training allowance for driver-partners to encourage them to upskill and reskill themselves, especially during this period of time and enhance their employability
  • Extend and increase Prolonged Medical Leave Insurance coverage benefits to all our driver-partners.
  • Increase contribution amount for GrabCar Driver MediSave Match Programme to help our driver-partners safeguard themselves against any unexpected medical situation better.

We care for all our partners and will continue to listen to the driver-partners’ feedback on how we can help improve their experiences with Grab.

The proposed inclusion of platform fee will be implemented on all of Grab transport services.

Grab currently collects a fixed 20% commission from the fares our driver-partners receive. The commission received has been supporting our operational costs which includes after-ride service (which is supported by some 300 agents) and cashless payment transaction costs (eg. credit card charges).

Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.