Our commitment to sustainably providing safe, reliable and convenient rides.

On 18 Dec, a Platform Fee of $0.30 per ride (inclusive of GST) will be implemented on all Grab rides, with the exception of GrabHitch and GrabResponse.

This Platform Fee will go towards funding initiatives that will make rides better, safer and more secure for you and our driver-partners.

Over the past few years, we’ve invested millions annually in tech improvements and safety features. In 2019 alone, more than 80 features and improvements were rolled out. The implementation of a Platform Fee ensures that we are able to do so sustainably, so your ride experience can continue to be as safe as it is convenient.

FAQs

The platform fee (sometimes known as a service fee) is an industry-standard fee that many online platforms such as delivery services, ride-hailing companies and vacation rental sites impose for the usage of their platform/service.

The platform fee will be reinvested into the platform to make rides safer and more secure for you and our driver-partners.

GrabProtect is one such initiative, launched to minimise the spread of COVID-19. Made up of both tech features and various safety measures, it helps our driver-partners and passengers ride with a peace of mind.

The quoted fare will include a platform fee of SGD$0.30 (inclusive of GST).

For taxi metered fare trips, the platform fee of SGD$0.30 (inclusive of GST) will be added to the booking fee. For example, if the taxi booking fee is SGD$2.30, the platform fee of SGD$0.30 (inclusive of GST) will be added to this amount. You will be able to view the details of your fare breakdown in your final receipt.

The platform fee will be reinvested into maintaining, developing and enhancing product features that will benefit passengers and drivers such as in areas of safety, security and quality. In the past 8 years, Grab has invested millions into our platform in order to provide our users with a safe, reliable and convenient transport service platform.

  • For instance, our passengers are able to ride with a peace of mind knowing their drivers have passed Grab’s driver identity verification before they can start driving, and have access to safety tech features such as “Share My Ride” and emergency button. 
  • Our passengers can also transact on our platform securely as Grab continuously invests in security features and keeps fraud rate on our platform well below 1%.

The platform fee will enable Grab to continue to provide quality transport service to our passengers and driver-partners alike. It will help to cover operational costs in areas including  safety features, and will also enable us to introduce more product and service improvements in the future.

Our driver-partners also play an important role in supporting us to provide you with a safe, reliable and convenient transport service and meet your daily commute needs. Based on our data for driver ratings, our passengers have indicated that our drivers are providing a high level of service standards with an average 4.8 stars (out of total of 5 stars).

We see it in our role to support our driver-partners, and hence are committing ⅓ of the platform fee to initiatives that will look after our driver-partners’ welfare. Some of the additional enhancements we will put in place include:

  • Training allowance for driver-partners to encourage them to upskill and reskill themselves, especially during this period of time and enhance their employability
  • Increase contribution to the GrabCar Driver Medisave Co-Matching Programme to help our driver-partners safeguard themselves against any unexpected medical situation better.

The platform fee of SGD$0.30 per ride (inclusive of GST) will be implemented on all of Grab transport services, except GrabHitch and GrabResponse rides.

The platform fee is charged as an additional fee on top of the commission that Grab collects. The commission is levied as a percentage of the trip fare, excluding the platform fee. The commission received has been supporting our operational costs which includes post-ride service and cashless payment transaction costs (eg. credit card charges).

Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.