Update as of 2 April 11:14pm: Due to overwhelming response, all our Mystery Rewards have been sold out for the entire week. Thank you for participating. Do keep a look out for exciting GrabRewards offers coming your way!
Are you fast and sharp enough to guess which box contains the biggest payout?
These Mystery Rewards contain either GrabPay Credits or bonus GrabRewards points (the good stuff that you can use for rides, at stores, or to redeem more great rewards with).
Some boxes have bigger rewards than others. You may purchase up to one of each Mystery Reward design daily, while stock last so hurry!
Ready to play? Simple follow these steps:
1. Open your GrabRewards catalogue and purchase any Mystery Reward.
2. Once purchased, your Mystery Reward prize will be revealed to you by 2pm the following day via your Grab app notifications.
3. Your Mystery Reward prizes will be credited to your Grab account by 13 April, Friday.
Terms and Conditions:
- This campaign runs from 2-6 April 2018, while stock last.
- You may redeem up to one of each Mystery Rewards designs per day, while stock last.
- Once purchased, your Mystery Reward prize will be revealed to you via Grab notifications by 2pm, the following day.
- Your Mystery Reward prizes will be credited to your Grab account by 13 April, Friday.
- Refunds cannot be awarded for any unclaimed rewards.
Frequently Asked Questions:
1. How many GrabRewards points do I need, at minimum, to participate in this game?
Our 4 different Mystery Rewards are priced at 10 points, 50 points, 100 points and 200 points. Hence, you can participate in this game for as low as 10 GrabRewards points.
2. When will the contents of my Mystery Reward be revealed to me?
If you purchase any of the mystery reward today, the contents of your mystery boxes will be revealed to you tomorrow by 2pm via your Grab app notification. Be sure to check your Grab app notification the next day to find out more! If you are facing any issues, please contact our support team at 6655 0005, or email email@example.com
3. How will I know when the Mystery Rewards run out of stock?
There is a limited quantity of Mystery Rewards. When they run out, the reward will automatically disappear from the GrabRewards catalogue. Do not worry, as long as you can see the Mystery Reward in your catalogue, it’s available for purchase!
4. If I use my points to purchase a Mystery Reward, will I be downgraded?
No. You are free to use your GrabRewards points on any rewards in our catalogue and this will not affect your tier status. Your tier status is only dependent on the number of points you earn through taking Grab rides or using GrabPay in-stores.
5. Is this GrabRewards campaign limited to Platinum members only?
No, you may participate regardless of your current tier status. Keep racking up those GrabRewards points, by taking more Grab rides or using GrabPay in-stores, to unlock the next tier!
General Terms and Conditions:
- “GrabRewards Mystery Rewards” (“the Campaign”) is organised by Grab Pte Ltd. (“the Organiser”) and is open to all Grab users.
- By entering the campaign, you represent you have read, understood and agreed to be bound by these terms and conditions of entry and you acknowledge and agree to be legally bound by these terms and conditions and decisions of the judges and organiser without limitation or qualification. You further agree that all decisions of the organiser shall be final and conclusive.
- The campaign will run from 2 – 6 April 2018, Grab Pte Ltd reserves the sole and absolute right to alter or end the contest at any time, without giving prior notice or compensate in cash or in kind.
- Grab Pte Ltd reserves the sole and absolute right to disqualify any participant or reject participants deemed ineligible for the campaign (be it under these Terms & Conditions or has engaged in a conduct that the organiser considers inappropriate or unacceptable).
- Grab Pte Ltd reserves the sole and absolute right to withdraw, amend and/or alter any part or the whole terms and conditions of this campaign at any time without giving any prior notice to the participants.
- Grab Pte Ltd decisions in any matter in relation to the campaign shall be final and conclusive. Any request for appeal and review shall not be entertained.
- Grab Pte Ltd shall not be liable for any claims by the participants or be accountable for third-party claims or losses of any nature, including but not limited to, loss of profits, punitive, indirect, special, incidental, or consequential damages or for other damages and any related claims of any nature, including direct, indirect, third party, consequential or other damages resulting from or related to this contest.
- Grab Pte Ltd shall not be responsible or liable for any claims of loss or damage to property or any personal injury or loss of life resulting from or related to this contest. Participants acknowledge and agree that Grab Pte Ltd reserves the rights to disqualify any entry if it is in breach of its obligations or any terms and conditions of this contest.
- Grab Pte Ltd does not take any responsibility in the case of an event that may prevent the participants from participating in the campaign, as a result of certain technical restrictions or other limitations specific or force majeure, which include but not limited to regulatory events, government directive, government intervention and act of God etc.
- All photographs, personal information and names submitted in the campaign, will be deemed as property of Grab Pte Ltd and may be used for publicity, advertising, trade or promotion purposes in any media without obtaining any prior consent or payment from the participant.