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Know in advance if an extra stop is needed!

From 24 May 2017, GrabTaxi driver-partners will be informed in advance when an extra stop is needed for a booking. This feature is enabled for JustGrab and Standard Taxi jobs, and only works for one additional stop per ride.

JustGrab jobs

The additional distance is calculated upfront and reflected in the fixed fare when passengers make the booking, allowing for more certainty when accepting up the job. The further the additional stop, the higher the fare.

Points to note:

  • GrabTaxi driver-partners will be notified of both stops even before picking up the passenger.
  • GrabTaxi driver-partners will not be required to input the additional stop surcharges as the displayed fare includes the cost of the extra distance travelled.
  • If passengers request for stops outside of what’s indicated in their booking, driver-partners should revert to the previous additional stop surcharge policy.
  • Waiting time grace period and surcharges still apply.
Standard Taxi jobs

Please keep the meter running from pick-up to final drop-off as per regular Standard Taxi jobs

Points to note:

  • GrabTaxi driver-partners will be notified of both stops even before picking up the passenger
  • Any existing Standard Taxi surcharges still apply


Watch Training Video

Accepting jobs with an extra stop

  1. Step 1

    You will be notified on the job card when a passenger books a ride with an extra stop.

  2. Step 2

    After accepting the job, head to pick-up point to pick up the passenger and start the ride.

  3. Step 3

    Tap the ‘1st Drop-off’ button upon reaching the first stop.

  4. Step 4

    Tap ‘2nd Drop-off’ button at the second stop to complete the job.

  5. Step 5

    For JustGrab jobs, the upfront fare automatically includes the cost of the extra stop (based on the distance travelled). For Standard Taxi jobs, the metered fare applies.

Frequently Asked Questions

For JustGrab jobs, the price includes the cost of the extra stop and is based on the total distance travelled.

For standard taxi jobs, the metered fare applies.

For standard taxi jobs, you can now be informed in advance if you need to travel to an extra stop. Everything else remains the same.

No, do not apply the additional stop surcharge if the passenger makes a booking with two stops. The upfront fixed fare includes the cost of the extra stop and is based on the total distance travelled.

For JustGrab jobs, a 5-minute grace period is provided. If you are required to wait for longer than 5 minutes, the waiting time surcharges apply in 5 minute blocks ($3 for every 5 minutes).

For standard taxi jobs, the meter should be kept running during the waiting time.

Each booking with an extra stop is counted as one trip.

Yes, any existing promo codes and discounts may be applied.

Yes, JustGrab jobs may be be subjected to surge pricing regardless of whether there is an extra stop.

For JustGrab jobs, please inform the passenger this is not possible as the fare is pre-determined at the point of booking.

For standard taxi jobs, you may swap the order of travel; the metered fare applies.

For JustGrab jobs, any requests for additional stops made outside of the booking is subjected to the additional stop surcharges ($5 per stop / per 5km, up to a maximum of 3 stops).

For standard taxi rides, you may travel to the additional stop. The metered fare applies.

For JustGrab jobs, any requests for additional stops made outside of the booking is subjected to the additional stop surcharges ($5 per stop / per 5km, up to a maximum of 3 stops).

For standard taxi rides, you may travel to the additional stop. The metered fare applies.