We're giving you all the skills & know-how to win digital

F&B is changing like never before. Consumers are all online, yet many merchant partners don’t yet have the skills to succeed in the new normal. That’s why we’re introducing Grab Merchant Academy, because we’re committed to helping your business quickly adapt, and win in digital. 

Grab Merchant Academy’s programmes cater to F&B owners, and are designed according to each merchant partner’s growth stage on the Grab platform.   Here are just some of the reasons you should join:

Whatever stage your business is in, let us get you to the next.

Your business could be just getting started online; or you could be making ambitious expansion plans. Whatever stage you’re in, our programmes are tailored to give you exactly the support and guidance you need.

Check out our learning modules at a glance. Which stage are you at?

We’ll keep you posted as we roll out each of our programmes in stages. For now, if you’re new to Grab, tap on the ‘Onboarding’ link. Our Help Centre is there to get new businesses started, right away.

How to access Grab Merchant Academy

 Step 1: Download the GrabMerchant App*, available at the Android Play Store.

Step 2: Login with your email and password. If it’s your first time logging in, please look out for the email called “Welcome to Grab Merchant” for your login details.

Step 3: Tap on the “Academy” tile on the homepage.

Frequently Asked Questions

Q: Who has access to the Grab Merchant Academy?
A: The Grab Merchant Academy’s training modules are available to merchant-partners with access to the new GrabMerchant App. 

Q: Who has access to the GrabMerchant App*?
A: The GrabMerchant App is currently available to 3K small to medium single-outlet business owners. Search for the email titled “Welcome to GrabMerchant!” in your inbox to find out for login details. If you did not receive the email and do not have access to it yet, fret not! GrabMerchant App will rolled out in phases to all merchant-partners.

Q: I can’t find the GrabMerchant App on the App Store. Help!
A: The GrabMerchant App is currently only available on the Google Play Store. Please be patient while we work on releasing it on the Apple App Store.

Q: Am I able to download Grab Merchant Academy?
A: Unfortunately no, you will not be able to download Grab Merchant Academy’s training modules. The details are exclusive to you, and for your eyes only!

Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.