Komsan Chiyadis
GrabFood delivery-partner, Thailand
Your one-stop learning centre.
Welcome to GrabAcademy for Merchants. Here, you’ll find online resources to help you master and get the most out of GrabMerchant tools, and learn best practices on how to run and grow your business. Access our step-by-step video tutorials, quick guides, and more below.
Get Ready
> Set up your menu
- Building your menu
Make first impressions count with your menu. Learn about adding items and categories, and how to use photos and descriptions to drive sales.
- Allowing customers to customise their order
Give customers the power to tailor their meals by adding option groups to your menu. Create customisation for build-your-own meals, sweetness levels, and more.
- Tips on creating an appealing menu
Learn how to use photos, descriptions, and other nudges to convert more customers.
- How to make your food look irresistible in photos
Items with photos generate 2x more sales. No professional photographer or high-quality camera, no problem! Learn how to use your smartphone to take and edit appetizing photos of your dishes.
> Manage your store hours
- Changing your store hours
Always make sure your store hours are up-to-date in the app. Learn how to change your regular opening hours, or schedule special hours for one-off events like public holidays.
> Get your team up and running
- Learn the Merchant Code of Conduct
Find about our community guidelines and how you can play your role as our merchant-partner to uphold our community standards.
Start Selling
> Manage Orders
- How to manage orders efficiently
Master the steps to smooth operations. Learn how to manage orders from start to finish, and keep operations running efficiently.
- How to change an order
What happens when a customer orders something that’s out-of-stock? Learn how to handle the situation professionally and edit the order in the app.
- Cancelling an order
Sometimes, the unavoidable happens and you find yourself unable to fulfil an order. Don’t worry, follow these steps to manage the situation and cancel the order through the app.
- How to change an item’s availability
If an item runs out at the last minute, act fast and update it on your menu so customers won’t be able to order it. Learn how in this video.
- Resolve common order issues
Understand common issues faced by merchant-partners when managing online orders and what are steps you can take to avoid and resolve them.
> Prepare, cook, and package food safely
- Prepare and cook food safely
Learn the best practices on preparing, cooking and reheating food safely.
- Practise personal hygiene in the kitchen
Go through the key steps of maintaining personal hygiene to prevent food safety incidents.
- Prevent food contamination
Understand how food contamination happens and what you can do to prevent it.
- Improve food packaging
Learn from best practices on how to prevent food spillage when orders are delivered.
Grow Your Business
> Run marketing campaigns
- Tips on running effective promotions
Learn the why, what, when, and how of creating effective promotions on GrabFood.
- Use social media to increase brand awareness
Get easy tips on how to connect with customers on social media, make your restaurant seen, and turn your fanbase into sales.
