Welcome to GrabAcademy for Merchants. Here, you’ll find online resources to help you master and get the most out of GrabMerchant tools, and learn best practices on how to run and grow your business. Access our step-by-step video tutorials, quick guides, and more below.
Make first impressions count with your menu. Learn about adding items and categories, and how to use photos and descriptions to drive sales.
Give customers the power to tailor their meals by adding option groups to your menu. Create customisation for build-your-own meals, sweetness levels, and more.
Learn how to use photos, descriptions, and other nudges to convert more customers.
Items with photos generate 2x more sales. No professional photographer or high-quality camera, no problem! Learn how to use your smartphone to take and edit appetizing photos of your dishes.
Always make sure your store hours are up-to-date in the app. Learn how to change your regular opening hours, or schedule special hours for one-off events like public holidays.
Find about our community guidelines and how you can play your role as our merchant-partner to uphold our community standards.
Master the steps to smooth operations. Learn how to manage orders from start to finish, and keep operations running efficiently.
What happens when a customer orders something that’s out-of-stock? Learn how to handle the situation professionally and edit the order in the app.
Sometimes, the unavoidable happens and you find yourself unable to fulfil an order. Don’t worry, follow these steps to manage the situation and cancel the order through the app.
If an item runs out at the last minute, act fast and update it on your menu so customers won’t be able to order it. Learn how in this video.
Understand common issues faced by merchant-partners when managing online orders and what are steps you can take to avoid and resolve them.
Learn the best practices on preparing, cooking and reheating food safely.
Go through the key steps of maintaining personal hygiene to prevent food safety incidents.
Understand how food contamination happens and what you can do to prevent it.
Learn from best practices on how to prevent food spillage when orders are delivered.
Learn the why, what, when, and how of creating effective promotions on GrabFood.
Get easy tips on how to connect with customers on social media, make your restaurant seen, and turn your fanbase into sales.
28 Sin Ming Lane,
#01-143, Midview City
Singapore 573972
GrabFood delivery-partner, Thailand
GrabFood delivery-partner, Thailand
COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.
As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.
Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.