Ever felt helpless during an in-car dispute with a passenger?
Or even during an accident?
Just give us a call, any time, any day.
Grab has heard you and we are enhancing our partner support structure! Introducing the all-new Kerbside Assistance Hotline – allowing your time-sensitive issue to be resolved immediately. With this hotline, drive assured knowing that Grab has got your back in cases of urgent situations or disputes during transit.
Please call the hotline when you face these urgent situations while in-transit:
Please note that in situations where your safety or the passenger’s safety is compromised, your first point of contact should always be the relevant authorities.
We strongly urge driver-partners to only make use of the Kerbside Assistance Hotline for time-sensitive emergencies during transit only, as any misuse of the hotline will result in us rendering delayed assistance to those really in need.
Thus, any misuse of the hotline will result in a fine of $50 deduction from your cash wallet by the following Tuesday. So please help us keep the line open and available to those who really need it!
For other issues, please dial 6655 0005 for assistance.
Happy Grabbing and remember to be safe on the roads!