What’s On-the-Go?

An upcoming GrabHitch feature that allows you to pick up nearby riders in real-time while you’re on the road. It is an optional feature that complements GrabHitch’s existing advance booking mechanism so that you can find quality matches in real-time if you can’t find any suitable ones in advance. Just confirm and go!

 

Use On-the-Go when…

…you can’t find suitable matches in advance.

Or if you’re on the go! That means you’re in the car, all ready to hitch someone – not at home putting on your shoes, or saying bye to your colleagues in the office.

 

Why On-the-Go?

  • Quality matches. 

Tell us where you’re going and we’ll match you with real-time requests from riders located less than 10 minutes from where you currently are. 

  • You’re still in control! 

Accept or reject matches, it’s your call. But if you’ve accepted, don’t cancel on your poor rider who is right there waiting for you!

  • Instant, hassle-free Hitching. 

Once you’ve accepted a ride, simply proceed to the pick-up point immediately. No need for scheduling or extra coordination.

 

Is On-the-Go legal?

Of course! As a non-commercial GrabHitch Driver, it’s completely legal as long as you abide by the LTA carpooling act.

That means no more than 2 carpooling trips a day (whether On-the-Go or advance) and keying in your intended destination to receive On-the-Go requests.

 

Why is Grab doing this?

This new feature aims to optimise passenger experience and overall platform efficiency, by suggesting an alternative service for passengers who are not matched to a taxi or private-hire car.

For drivers, it means having more options and maximising your empty seats to help reduce traffic congestion!

 

How is On-the-Go different from advance bookings?

 

When is this available?

On-the-Go will be made available as a beta test to randomly selected users, and if you’re reading this you are among the lucky few!

Just make sure your Grab app is always updated to the latest version and look for the toggle in your driver screen!

 

On-the-Go Requirements

  • Completed less than 2 carpooling trips for the day
  • Do not have any advance bookings scheduled on the same trip
  • Have at least 2 empty seats in your car
  • Have no family or friends onboard
  • Cleared your boot space

 

Are you ready?

Getting started with On-the-Go is easy, follow these simple steps:

  • Turn on your location settings to receive pings!
  • Only accept requests with pick-up and drop-off locations that you’re familiar with. This ain’t the time to take your rider on a tour of Singapore
  • You’ll know within 15 seconds after accepting a booking whether the ride is confirmed.
  • Once confirmed, please proceed immediately to the pick-up point. There’s no need to contact your rider or negotiate the pick-up arrangement.
  • Ensure you have enough change with you for cash bookings.
  • Remember, NO “stacking” of riders is allowed for On-the-Go bookings!

 

Other On-the-Go Links:

OTG Part 1  |  OTG Part 2 |  OTG Part 3

For more enquires regarding On-the-Go Hitch, please email us at support.sg@grab.com.

 

FAQ

We are sincere about getting you a ride and we’ve found you a Hitch Driver who happened to be heading the same way, at the same time that you were!

Hitch Drivers are non-commercial, everyday commuters just like you. By giving fellow riders a lift, Hitch Drivers get to cover a portion of their petrol costs.

Upon signing up, all Hitch Drivers and their vehicles are carefully vetted and verified. We also constantly monitor their activity to ensure that our community remains safe and our rides are enjoyable.

Hitch Drivers are non-commercial, everyday drivers who are giving riders a lift on the way. Since they are not commercial drivers, they would prefer you not to treat them like one. You’re encouraged to take the front seat and be open to friendly conversations – GrabHitch is social carpooling!

Instant GrabHitch will only be offered to you after you have failed twice at booking an on-demand service.

On-the-Go allows you to pick up riders immediately while you are on the road (in an empty car). Simply turn the feature on, key in your destination and you will receive a ping whenever there is a quality match near you (in real-time).

Quick Hitch is a way for you to check out the list of advance requests around you so that you can plan ahead!

We strongly recommend you to always try to plan ahead and accept Hitch requests in advance. However, if you are not able to find any suitable matches ahead of time, and you are ready to give someone a lift, simply turn on On-the-Go to find an immediate match!

Kindly ensure you meet the additional requirements for On-the-Go rides (at least 2 empty seats, clear boot space and no other passenger on-board, not even family members please!)

Yes! Please ensure you have at least 2 empty seats, clear boot space, and no other passengers on-board (not even your family members)!

Unlike advance Hitch where you can contact your rider upon accepting his/her request to confirm pickup arrangement, there is no negotiation for On-the-Go rides. Simply confirm and proceed to the pickup point immediately as your rider is already waiting!

We’ve randomly selected a group of Hitch Drivers for the beta testing of this new feature so that we can improvise before rolling it out to everyone. You’ll see the OTG button at the top right hand corner of your driver screen if you have been selected.

Otherwise, kindly wait for the full launch of the feature – which will definitely be better!

On-the-Go Hitch rides follow the same fares as that of advance Hitch. ERP fees should be borne by you so please do not ask your rider for it!

You are not allowed to take any other requests once you have accepted an On-the-Go ride.

On-the-Go rides are not allowed to be shared.

Regardless of advance Hitch rides or On-the-Go rides, you are required to follow LTA’s carpooling regulations for non-commercial drivers.

GrabHitch drivers are expected to abide by LTA’s carpooling regulations of not more than 2 carpooling trips a day. Each trip is defined as the location of your first rider’s pick-up point to your own intended destination. Each trip may consist of more than 1 pick-up as long as the pick-ups are along the same way, and the aggregate amount that GrabHitch drivers collect does not exceed the expenses incurred for the carriage of all the riders.

On-the-Go rides are not allowed to be shared which means you can’t have any other riders on board, including riders from advance bookings and even your own family members.

On-the-Go riders have requested for an immediate ride and would already be at the specified location waiting to be picked up. Please do not accept the request if you cannot make it within the specified time as you would not want to hold others up!

On-the-Go riders have originally booked an on-demand service but are not able to find a driver available to pick them up. They may not fully understand the concept of GrabHitch, or the difference between commercial drivers and social carpooling.

We seek your patience as we do our best to educate all riders on our social carpooling etiquette!

Absolutely not! You’re strongly encouraged to continue to accept bookings in advance as usual.

Use On-the-Go when you’re ready to Hitch someone instantly, or can’t find a suitable match in advance.

On-the-Go riders have originally booked an on-demand service such as JustGrab, GrabTaxi or GrabCar but were unable to find a driver available.

Since they are heading the same way as you, we reallocate their requests to you in real-time.

Of course not! You have full autonomy to decide if you want to accept or reject the pings according to your preferences. However, once you’ve accepted and the ride is confirmed, please proceed to the pickup point immediately as your rider is right there waiting.

Of course not! On-the-Go is an optional feature meant to complement/enhance your Hitch experience. You can simply toggle the feature on or off by tapping on the button at the top right hand corner of your Hitch Driver screen.

ERP fees should be borne by you so please don’t ask your rider for it.

In the event of an accident during a GrabHitch ride, whether an advanced or On-the-Go booking, your personal private motor insurance should typically cover the costs incurred, as long as you keep within the limit of 2 carpooling trips a day.