Help Centre

GrabCar is a product under the Grab app that allows passengers to book a chauffeured ride for a fee. Grab ensures only vehicles and drivers with the appropriate commercial licenses are allowed to register as GrabCar service providers.

No, simply use the same Grab app and just select the relevant GrabCar icon to make your booking

Yes, additional surcharges apply for extra stops made. Kindly refer to additional surcharges under the relevant GrabCar sections.

Some examples of our existing fleet include:

  • GrabCar: Toyota Altis, Honda Civic, Nissan Latio
  • GrabCar (Premium): Mercedes-Benz (E-Class & S-Class), BMW (5-series & 7-series), Audi (A6 & A8)
  • 6-seater (Economy): Toyota Wish, Honda Stream, Toyota Estima, Honda Odyssey, Mazda 5
  • 6-seater (Premium): Toyota Vellfire, Toyota Viano, Toyota Alphard, Mercedes Vito

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GrabTaxi is a product under the Grab App that provides taxi booking and dispatching services.

Standard booking fees apply. Rates depend on the taxi fleet that you board as different fleets have different charges. Kindly refer to our “Fare Table” above for more info.

There is no additional service fee on top of the usual booking fees charged by the respective fleet operators.

We provide you with your driver’s information so feel free to call your designated driver. If you have any further concerns, do email us at support.sg@grab.com.

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Easy as 1-2-3! Get your mobile phone and driving license ready and click here for the step-by-step guide to join us.

Of course! GrabHitch is fully legal and in compliance with Singapore’s regulations. As of March 2015, under Road Traffic (Car Pools) (Exemption) Order 2015, LTA has made it possible for everyday drivers to be compensated for providing carpooling services.

Both products are housed under the Grab app. GrabHitch is a social carpooling platform powered by everyday, non-commercial drivers giving you a lift along the way to cover petrol costs. On the other hand, GrabShare is on-demand ridesharing service provided by professional GrabCar drivers which allows you to share your ride and your fare with another party going in the same direction.

Well, you get to save more with our affordable pricing (20-40% lower than taxis), make new friends and contribute to a car-lite city. So, why not? Our Hitch Community has seen people reuniting with their childhood pals or even their future boss. You never know who you might meet next!

Upon signup, all Hitch Drivers and their vehicles are carefully vetted and verified before they are allowed to join us. We also constantly monitor their activity to ensure that our community remains safe and our rides enjoyable. Should you encounter dangerous driving, report to us at support.sg@grab.com

Hitch Drivers will only be able to see your name, profile photo and mutual friends on Facebook (if you both have logged in with your FB account) in your booking request. Only upon accepting your booking will the Hitch Driver then be able to view your contact number.

You can create all your bookings through the GrabHitch tab in the Grab app. Just set your pick-up and drop-off locations, scheduled pick-up time (from 5 minutes up to 7 days in advance), select the number of passengers and any special request in the notes section. Click on the ‘Book’ icon and our servers will ping your route request to Hitch Drivers who share similar journeys. You’ll be notified via SMS and in-app notification when a Hitch Driver has confirmed your booking. We’ll also drop you a reminder 30 minutes before your scheduled pick-up time.

GrabHitch is a social carpooling initiative where trust is the backbone of our service. We strongly discourage you from cancelling on your Hitch Driver who has already made plans to give you a lift. However, should you find it absolutely necessary to do so, do give him/her a heads up as early as you can. To cancel your booking in the app, find under the menu: Scheduled > GrabHitch > Booking > Cancel Booking.

There’s no limit as a Hitch Rider so go ahead and ride as much as you want!

Although the majority of our Hitch Rides only involve one Hitch Rider, there’s a possibility that you could be riding with your Hitch Driver’s own friends or family, or a fellow Hitch Rider heading the same way. We are a social carpooling platform so be open about commuting with others!

We compute the price based on the distance between your pickup and drop off locations. You’ll be happy to know that this price is fixed all day, i.e. not volatile to peak hour surge!

Payment is easy! You can choose to pay via GrabPay or Cash. Remember to select either option before you make the booking!

You have to indicate your question in the ‘Notes to driver’ box before you make your booking. Once accepted, you may like to SMS your Hitch Driver to confirm if he/she is okay with your request. It doesn’t hurt to check!

You may like to try texting or calling your Hitch Driver first. If he/she remains uncontactable, we’re afraid you’ll have to cancel the trip and request for another ride. We’re sorry if this happens to you as we understand how disappointed you must be. Rest assured that we constantly monitor the misbehavour of Hitch Drivers to improve the quality of your experience.

We suggest that you don’t board the vehicle and report the incident to us as soon as possible by writing to support.sg@grab.com.

GrabHitch is meant as an advance booking service as we are powered by non-commercial, everyday drivers who give Hitch Riders a lift at their convenience. Hence, there may not always be any available Hitch Drivers who are heading the same way as you do at your specified time. To secure a higher chance of being matched, book as early as you could, even up to 7 days in advance!

As a Hitch Community of social carpoolers, we like to keep things on the positive side and not impose cancellation charges. That doesn’t mean you should abuse our service though! Hitch Drivers are non-commercial drivers who are giving you a lift on their way to and from work. Let’s not take their contribution for granted! Do note that we do suspend Hitch Riders who cancel on their confirmed Hitch Drivers frequently without ample notice.

Nope, sorry you can’t! However, before you make your booking, you may request for a same-gender Hitch Driver by indicating in the bottom right box of the booking page.

ERP fees are not included in the fare and they will typically be borne by your Hitch Driver. However, do understand that in cases where your Hitch Driver may enter an ERP zone just to pick you up or drop you off, he/she is allowed to ask you to share the cost with him. Should you be unwilling to do so, simply reject him/her in a nice manner.

You may also feel free to offer to pay for ERP fees by indicating in the ‘Notes’ comment box when you make your booking. P.S. this increases your chance of getting matched!

Oops, you’ve a transaction that was declined by your bank. Do write in to us at support.sg@grab.com with the subject title “Recharge” and provide us with the last 4 digits and expiry date of your credit card that is registered in the Grab app for verification. Upon successful recharge, you’ll be able to use your credit card for GrabPay again.

You may apply your promo code by entering it in the ‘Promo’ box after you’ve keyed in your trip details. Once you’ve made your booking, you may confirm if the promo code has been successfully applied by checking the discounted fare in the app under Scheduled > GrabHitch > Booking. Congrats on greater savings!

In such an unfortunate event your Hitch Driver’s insurance will cover the costs of the accident.

  1. We are all about social carpooling and social carpooling is about being SOCIAL. Take the front seat and make new friends! Learn how to Hitch the right way here.
  2. Your Hitch Driver is not a commercial driver like our GrabCar partners so they appreciate if you could treat them the same way you would treat a friend giving you a (discounted) lift to your destination!
  3. Book in advance to maximise the chances of you getting a match! We can’t emphasise this enough but really, it helps to be a little kiasu. Book the night before for a morning commute or 2 hours ahead of your evening ride home.

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GrabShare is an on-demand carpooling service, which allows you to share your ride with another party going in the same direction, at a reduced cost. You can book any time, with no need for advance bookings.

All our GrabShare drivers come from our JustGrab fleet, and are ready to take you wherever you need to go.

GrabShare rides will always be priced at a fraction of JustGrab rides, and you will save up to 30% off the fare on each ride.

There are a maximum of two pick-up and two drop-off points for each GrabShare ride: yours & your fellow rider’s! This way you won’t be delayed unnecessarily, as you head towards your destination.

In the spirit of sharing the ride and sharing the fare, all tolls & fares incurred in a GrabShare ride will be split equally between the passengers that are on-board the vehicle at the point of incurring the toll.

Please bring only one additional passenger for your GrabShare booking. If you need to book for more than two people, please book a JustGrab ride.

Your GrabShare driver will wait a maximum of 3 minutes for you upon arrival at your Pick-Up location. This is to ensure that there are no delays for the other passenger(s).

You will not be able to change your ride destination once you have booked a ride. If you wish to change your destination, do cancel the ride and rebook another.

The drop-off sequence is determined by the app to provide the most optimised route between your drop-off points. That is why you can not change the predetermined drop-off sequence.

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You may have previously logged in to the Grab app via Facebook / Google. As a security measure, please use the same account to login again.

Please follow the standard Facebook / Google account recovery process below:
Facebook (https://www.facebook.com/login/identify)
Google (https://accounts.google.com/signin/usernamerecovery)

Please drop us a note at the “CONTACT SUPPORT” button below. Do include your location and mobile number to help us assist you.

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  • At least 21 years of age
  • Singaporean / PR
  • Minimum 2 years driving experience

The great thing about being a GrabCar driver is that you are your own boss. This means you decide when and how much you want to drive.

On average, our drivers earn up to:

  • $38/hour during peak hours
  • $30/hour during non-peak hours

On top of this, Grab offers additional incentives which means you can earn even more!

Yes, our sessions are held at our office and scheduled as follows:

  • Monday-Friday: 11am, 2pm, 5pm
  • Wednesday: additional slot at 7pm
  • Saturday: 2pm

Our office is located at: 28 Sin Ming Lane, #01-143 Midview City

We’re thrilled that you’re taking your first steps with Grab! Please click on the buttons below for a step-by-step guide for driving with Grab.

I have my own car

I need a rental car

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No as we are licensed by LTA to operate as a third party taxi booking app in Singapore.

We unfortunately do not provide taxi rental. Please approach taxi fleet operators for rental.

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So glad you asked! We know you’re busy so registration is completely online. Get your mobile phone and driving license ready and click here for the step-by-step guide to join us. We can’t wait to have you onboard!

Of course! GrabHitch is fully legal and in compliance with Singapore’s regulations. As of March 2015, under Road Traffic (Car Pools) (Exemption) Order 2015, LTA has made it possible for everyday drivers to be compensated for providing carpooling services.

As a Hitch Driver, you get to benefit in 3 big ways: Cover your petrol costs, make new friends and contribute to a car-lite Singapore! All these at your convenience!

They’re not the same at all! GrabCar drivers are commercial, professional drivers who have to register a business, purchase commercial insurance, convert their car to a commercial vehicle at the LTA and then sign up in person at the Grab office. Since Hitch Drivers are everyday, non-commercial private car owners who are not driving as a profession, the sign up process is way easier. No need for commercial vehicle conversion nor insurance, simply launch the Grab app, take a couple of photos and submit them for verification. And you’re done!

Nope! Currently, we don’t charge any commission/service fee from our Hitch Drivers as we want everyone to give social carpooling a shot. So go ahead and keep 100% of the fare!

We give you full autonomy to decide who you want to pick up that you find most convenient. 2 ways to find your Hitch Rider: Check ‘Quick Hitch’ for the list of requests that best matches your current location and time, or create a route and see who’s heading the same way as you!

GrabHitch is meant to subsidise your cost of driving i.e. mainly petrol costs and not meant for you to make profits. That being said, you can expect to receive between $8 to $12 per pickup on average. If you do 2 pickups a day, that’s around $600 a month. Ain’t that decent?

Hitch Drivers should bear the cost of ERP, especially if you were to already incur it on your own intended route. In cases where you have to enter an ERP zone just to pick up or drop off your Hitch Rider thereby incurring additional fees, you may gently ask your Hitch Rider to share the cost with you. Do check with him/her upon accepting the booking and not during or after the ride to avoid dispute.

However, should your Hitch Rider be unwilling to do so, please don’t insist nor resort to any rude or threatening behaviour. Let’s be gracious to each other and enjoy the best of social carpooling together!

Based on current carpooling regulations, non-commercial drivers can only complete 2 trips in a calendar day. While we appreciate your enthusiasm for carpooling, please note that 2 trips a day limit is set by LTA regardless of whichever platform you use.

We hope that you won’t put yourself and your riders at risk as your insurance may not cover if you do more than 2 trips a day in total, combined across all platforms.
For drivers who are worried their insurance does not cover GrabHitch rides, remember we are the ONLY carpooling service who has purchased additional insurance for extra coverage provided no regulations are breached.

After your application has been approved, click DRIVE then go to “Create Route” tab. Enter your trip details and you’ll be alerted to a list of Hitch Riders who share similar journeys in the app. You can also sort through the list to see who fits your journey best. Alternatively, you may also check out the “Quick Hitch” tab for an immediate list of Hitch Riders near your current location and time. Either way works! Once you’ve accepted the request, you will then be able to see your Hitch Rider’s contact number. Do confirm with him/her via SMS or call prior to the pickup just to be sure!

Yes you may do multiple pickups per trip on the way to your intended destination with minimum detour. However, you must check with all of your Hitch Riders if they are comfortable to ride with other Hitch Riders and importantly, the expected delay in each of their arrival time. Nobody likes to be shocked so please give them all a heads up!

GrabHitch is a social carpooling initiative where trust is the backbone of our service. So once you’ve confirmed with your Hitch Rider, please don’t cancel on him/her. However if you absolutely have to cancel, please do so in advance and inform your Hitch Rider so that he/she can plan for alternative modes of transport (and not be left stranded). To cancel your booking in the app, go to Confirmed tab > Booking > Cancel Booking.

You’ll be able to view the payment mode indicated by Hitch Riders in the booking request – Cash or GrabPay (credit card). For Cash, simply collect the cash amount from your Hitch Rider upon dropping off, ensuring you’ve sufficient change. For GrabPay, your earnings will be credited directly into your digital driver wallet. You may choose to cash out credits in your wallet at any time. Simply provide us with your bank account details the first time you request to cash out. Do expect up to 10 working days for the cash out amount to be reflected in your bank account.

Each booking may have more than one pax. Hitch Riders should indicate in their booking how many people are with them, so that you can decide if you’re comfortable before accepting the booking and plan your seating capacity accordingly. However, you will still be paid per booking regardless of the number of seats requested, so please don’t charge more!

Yes you have to pick up and drop off your Hitch Rider from the exact locations indicated in the booking. This facilitates a smooth and pleasant experience for both you and your Hitch Rider!

In case of such an unfortunate event, your vehicle insurance and personal insurance should cover the costs incurred from the accident. If assistance is required, contact us through our 24-hour hotline (+65 6570 3925) or email us at grabhitch@grab.com.

Of course you are! As a social initiative, we wouldn’t want to stress you out by imposing any penalty for irregularity. So please go ahead and enjoy driving GrabHitch at your convenience!

As a Hitch Community of social carpoolers, we like to keep things on the positive side and not impose punishment. That doesn’t mean you should abuse our platform though! Do note that we do suspend Hitch Drivers who cancel on their confirmed Hitch Riders frequently without ample notice.

You can find your accepted booking in the “Confirmed” tab
Upon reaching the pickup point > Tap “I’m Here”
When Hitch Rider boards your vehicle > Tap “Pick Up”
Once Hitch Rider alights at destination > Tap “Drop Off”

You may like to try texting or calling your Hitch Rider first. If he/she remains uncontactable, we’re afraid you’ll have to cancel the trip. We’re sorry if this happens to you as we understand how frustrating it must have felt to be stood up. Rest assured that we constantly monitor the misbehavour of Hitch Riders to best minimise such occurrence in future.

In certain cases, we may experience a delay in payment being charged. Rest assured that if you have completed the pickup, we will definitely ensure that the fare is credited into your driver e-wallet. Usually this will be automatically resolved in 1-3 working days. No action is needed from you, only your patience and understanding!

Thanks for spreading the good word! All referral bonuses will be credited to your wallet 10 working days after the programme has ended.

Cashouts take up to 10 working days to be reflected in your bank account.

Help your Hitch Riders find you by updating your vehicle details in “Hitch Driver Mode” > Menu (Top Left) > Settings

You may see the list of bookings you have accepted by going into Driver Mode > Confirmed tab

You should only tap “Pick Up” after your Hitch Rider has boarded your car. If you’ve accidentally done so, please don’t proceed to complete the booking in the app. Call us at +65 6570 3925 or email grabhitch@grab.com and we’ll cancel the booking on your behalf.

  1. We are all about social carpooling and social carpooling is about being SOCIAL. Be friendly (but not creepy) and break the ice by talking about your job, hobbies, anything really!
  2. Always confirm with your Hitch Rider immediately after accepting the booking AND before setting off to the pick-up location. It doesn’t hurt to check!
  3. Read through our Hitch Driver Code of Conduct for the exact behaviour that is expected of you in order to make sure everyone gets the best Hitch experience always!

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Grab for Work is our business transportation solution that helps you maximise productivity while providing flexibility and insights to your company. It allows companies to log in online to set up groups, track transport spends, manage ride policies and enable group payments.

Refer to our home page for more information.

You can manage your company or team rides better via our group feature online.

Log in via www.grab.com/work and set up Grab for Work in 3 simple steps
1. Log in with your Grab account
2. Set up a group
3. Invite your employees via their work email

Once you are done, your employees can ride with Grab and link their business-tagged rides to your group!

You will also have the option to set ride policies and enable payment options (credit card) to help you manage the way your employees travel.

You can log in via www.grab.com/work with the mobile number that you registered on the Grab app and create a group with a work email address to get started!

You will need to download the Grab app via Google Play or Apple App Store on your mobile device to create your account. Log in via www.grab.com/work with the mobile number that you have registered on the Grab app to get started!

You will need to provide the following to create a group for Grab for Work:

1 Company name, address and work email address (e.g. name@companyname.com).
2. Employee details: name and eligible work email addresses.
3. Corporate card details (optional)

Grab for Work is available in all 6 countries that Grab is operating in (Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam).

You can choose to set up Grab for Work groups in any country you operate from.

We have a variety of vehicle types (bikes, standard taxis, standard cars, executive cars, 6 to 13-seaters) and options for all business needs and budgets across Southeast Asia. Availability of vehicle types vary in each country. Please refer to grab.com for more information.

Download the Grab app and make bookings as per normal rides. Do remind your employees to tag their rides using their Grab for Work group tag and to choose the preferred payment method (if your company has enabled this option).

Getting Started

A group is a selection of people that can share Payment Methods and Ride Policies. You can create groups by company, cost centre, department or team.

Log in via www.grab.com/work to start a group. You will become the default Admin.

Go to the profile tab and click on edit. You can deactivate the group and delete it.

Admins can access the group’s trip history, manage group payments or set ride policy settings for the group.

You can only see ride details that are tagged to the group by your group members. You will not be able to view their personal rides.

For business continuity, it is advised to have multiple Admins in each group.

You can do so in two simple steps:

1. Add members to the group
2. Promote activated members as Admins.

They will receive an in-app notification of the promotion with no further action required.

An existing Admin will need to designate someone else as an Admin before removing him/herself.

Manage members

Click on the “Manage Members” tab. You can do an individual or bulk CSV upload. Compulsory fields include employee’s name and work email address.

We strongly advise adding a maximum of 30 members to a group for optimal search and organisational effectiveness.

Manage your members’ rides

A tag is used to categorise your members’ rides to your Grab for Work group.

There is an option to switch between personal, business and group tags in the Grab app.

Set up a group. Add members and the group tag will appear in your members’ Grab app once they have activated their accounts successfully.

Manage your members’ ride policies

You can decide how your members should travel by time and date.

You can click on the “Ride Policy” tab and customise the policy by time and date.

Your member will get an in-app notification that restricts them from making the booking unless they tag their ride as personal or use other payment methods.

Pricing & billing

Grab for Work is FREE for self-serve accounts.

Monthly direct billing is available only for companies who meet our eligibility criteria.

Grab offers competitively priced fares for all ride and fleet options to suit your budget needs.

We do not offer corporate rates at the moment but we do work with partners to offer rebates (esp for corporate card holders) and other perks!

Yes. Just click on the ‘Payments’ tab and add, edit, delete your corporate credit cards.

Yes, you can decide which member or groups can charge their rides directly to the corporate credit card.

You can share a corporate credit card with a maximum of 5 group members. Please notify your issuing bank in advance on this group payment option. Contact our sales team if you need to enable corporate card sharing for more than 5 members.

Members will see a masked credit card option with only the last 4-digits visible.

Security is our top priority and we partner with leaders in the payments industry who have the highest safety standards and adhere to global payment guidelines.

GrabTaxi Pte Ltd is registered under the Merchant Category Code 4121, for Taxicabs and Limousines.

Ride Statements

Click on the ‘Rides’ tab. Choose your date range and click “Download Statement”. The statement will be emailed to your registered email.

Only Admins are able to view and download the statements for a group.

Our statements are fully compliant with audit standards and contain the following:
Employee Name/ID
Date/Time
Booking Code
Pick-Up, Drop-Off
Ride Distance (km)
Fleet Type
Trip Code, Trip Description (optional)
Expense Amount

If you have created groups by departments, simply download statements for each group.

Yes. Statements can be auto-sent to your email inbox weekly or monthly. Enable this under the “Settings” tab.

The statements will be sent to you on the first day of every week or month.

Technical Support

Please contact corporate support

Manage business rides

A. Categorising your ride
Tag your rides as personal, business and group in the Grab app to manage your rides.

B. Trip description field
You can choose to add trip details while you are tagging and they will be reflected on your ride statement.

C. Auto-schedule ride statements for claims
Manage the way you receive your business rides statement under Tag Management in Settings. You can add a work email, preferred credit card and enable weekly or monthly statements to be sent straight to your inbox for tagged rides.

D. Concur (optional)
If your company is on Concur, link up both apps and you can send your ride receipts directly to Concur. Check our Concur section below on how to get started!

Set up a business account via your Grab for Work group. Refer to Admin section on registration.

Yes, you can use the same app to book on-demand rides in the 6 countries that Grab operates in: Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam.

Member registration

Your colleague has added you as a member of their group. You should receive an email with a link where you can activate your account. It will redirect you to an online login page and prompt you to input the mobile number that is linked to your Grab account.

No, your company can only see the rides you have tagged as work group rides via the in-app group tag.

Download the Concur app and head to the section “Connect to Apps”. Search for Grab and click “Connect’. Download the Grab app if you haven’t done so. You will be redirected to an online login; log in with the mobile number that is linked to your Grab account.

Cash, corporate credit card (if your Admin enables you to do so) or your own personal credit card!

Yes, however you will require to have the full value of the ride in your balance before the ride begins.

Yes, GrabPay Credit will be applicable to all transportation options.

No, similar to how you can’t currently combine any GrabPay and cash methods. Your balance must cover the full value of the fare in order to place a booking.

It varies by payment method and Financial Institution.  All Credit Card purchases will be instant.

Yes your credits will expire after 1 year of inactivity of your credits. To extend the expiry date either Spend or Top Up your balance.

Yes, you can now use your Credits to transfer to other Grabbers in the Grab App.

No. Credits can not be refunded or cashed out of our system.

No, GrabPay Credits will only be valid in their country of purchase. You can purchase Credits in the country you are traveling to and spend it there.