GrabHitch is moving to the Grab Driver app!

We are progressively rolling out the Grab Driver app to all Hitch drivers, starting from 6 July.

IMPORTANT ANNOUNCEMENT FOR 1ST BATCH OF MIGRATION

1. Starting 6 July 1 AM, you can no longer access GrabHitch in the Grab passenger app.

2. Please make sure to complete all your in-transit rides and cancel any scheduled rides you may still have. Rides that are not completed by 5 July 10 PM will be cancelled.

3. Any remaining balance in your account will be transferred  to your Grab Driver cash wallet.

 

New and enhanced features 😄👏

Your Welcome Gift 🎁

To celebrate this huge milestone, we have partnered with various brands to offer you a range of rewards*.

  • Rewards are only extended to drivers who have successfully log in to their new driver app. Driver partners who are already using the driver app, you are entitled to the rewards too.
  • For eligible drivers, rewards will be credited to your “My Rewards” cart in the Grab passenger app every Friday, starting from 9 July onwards.

*While stocks last. Terms and conditions will be indicated on the in-app rewards.

  • New FairPrice online user – $12 off with $80 min spend 
  • Existing FairPrice online user – $10 off with $120 min spend

$15 off with $150 min spend on Agoda bookings

$5 off with $12 min spend on Liqui Moly online store

Up to 35% off Autobacs Engine Oil Servicing Packages

Community Guidelines

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Navigating the new app

Before Hitching

During Hitching

Net Earnings Illustrated

Collect the fare reflected on your final fare screen and NOT based on the Net Fare shown in the booking card or in-transit screens.

After Hitching

Scenarios

A. When a driver completed a $10 CASH ride (at 10% commission)

Pro-Tip: Always keep your credit wallet at a positive balance. 

B. When a driver completed a $10 CASHLESS ride (at 10% commission)

Click here to learn more.

1. Cash wallet – click here to learn more

2. Grab office – click here to learn more

3. DBS ATM – click here to learn more

4. DBS iBanking – click here to learn more

All drivers covered

All Hitch Club drivers, regardless of their tier, can redeem up to 4 x $2 cancellation compensation per month. 

No more manual submission

Cancellation compensation will be credited automatically as long as the following criteria are met: 

  • The driver has tapped on “I’ve Arrived” button 
  • The cancellation time is more than or equal to the scheduled in-app pick up time*
  • The driver waited for 5 mins or more 
  • The cancellation reason is valid 

*You won’t be compensated if you rearrange a different pickup time that’s not scheduled in the app

Covered cancellation reasons

  • Passenger is with a pet
  • Passenger is with a child 
  • Passenger is late or did not show up 
  • Passenger is not wearing a mask
  • Passenger is unwell 
  • Gender info is not accurate
  • Passenger can’t be picked up at location 
  • Too many passengers or luggage

Hitch the Right Way

Text your passenger to confirm ride
Always confirm pickup arrangement with your Hitch passenger via in-app messaging immediately after accepting the booking AND before you set off to pick up. It pays to be careful!
Ensure you have enough change for cash bookings
Otherwise, do choose cashless bookings .
ERP fees
Since you are travelling the same route regardless of whether you are hitching or not, you are expected to absorb the ERP fees.
Punctuality
Be punctual like how you would like your Hitch passengers to be too.
Keep your car clean
Always keep your car clean and free of smell.
Make your pasengers feel comfortable
Initiate a friendly conversation by introducing yourself. You never know who you're gonna meet!
Avoid cancellations
Don't cancel on your Hitch passengers once you have confirmed.
Be friendly, not creepy
No contacting of your Hitch passenger after the ride unless you've sought his/her permission to do so.
Treat one another with respect
Rude or vulgar behaviour is not tolerated in our Hitch community.

Code of Conduct

FAQs

General

We have decided to embark on this migration to leverage on the comprehensive features within the Grab Driver app to improve your Hitch experience.

All drivers will be migrated. Once your account is migrated, you will not be able to access GrabHitch in the passenger app.  

Your Hitch wallet balance will be transferred to your cash wallet in the Grab Driver app.  

You will receive an SMS notification on the actual day of migration when it is completed. Migration dates differ for drivers as we are progressively rolling out to all.

Please make sure you get the latest Grab Driver app version and sign in using your registered Gmail. For driver partners who are already using the driver app, simply open the app to start driving Hitch.

We are progressively rolling out the Grab Driver app to our drivers starting from 6 July 2021. You will be informed by SMS when your account is ready to be migrated.

Yes, you may register the same vehicle detail for different Hitch accounts. However, you can only register ONE vehicle per account.

User Experience

We appreciate your feedback and would love to understand which aspect of the user interface you’d like us to improve on. Please submit your feedback here.

It takes around 2 weeks to fully migrate all our Hitch passengers so we seek your patience during the temporary lapse. You will be able to see all passenger bookings again once the migration is completed for all.

No, you’ll only need to do so within 30 minutes before your scheduled hitch ride.

To be more consistent with the rest of the Grab services in protecting the privacy of our passengers.

Hitch Club

Migrating to the driver app requires huge tech and operational effort. Hence, we have intentionally delayed the migration of Hitch Club to minimize the interference to your core experience. Hitch Club profile will remain in the passenger app until further notice and your tier and points will be updated weekly.

No-Show Guarantee will be replaced by Cancellation Compensation. This is one of the enhanced features – your compensation is automatically credited to your wallet when you encounter last minute cancellations. There’s no need to file for No-Show Guarantee moving forward.

Eligible incentives will be displayed accordingly.

 Currently no. We are working towards offering you some of these benefits that our full-time drivers enjoy!

Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.