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Introducing GrabCar Plus

GrabCar Plus is a new premium economy service with a focus on excellent service and better cars. Launched as part of our mission to provide driver-partners with more opportunities to earn, GrabCar Plus was developed from feedback given by our passengers on the type of experiences they’re looking for.  

What’s different about GrabCar Plus?

Car Model and Age

In-Car Accessories

Standardised Service

  • Selected car models (List HERE)
  • 3 years or newer for GrabCar Economy Partners OR
  • 5 years or newer for GrabCar
    Premium Partners
  • Ambi Pur Sky Breeze mini clip
  • Grab branded tissue box
  • Grab branded charging cable
  • Greet and thank passenger
  • Reach out and help with luggage wherever possible
  • Easy and safe drive
  • Ask about aircon preference
  • Tidy and clean car

Here are the benefits!

 

How to become a GrabCar Plus driver-partner?

Step 1 – Opt in
When What do I need to do? How will I receive the results What if I’m not successful?
Any time

SMS

Note: Only approved driver-partners will be notified of the result.

If you submitted the wrong document: 
Simply submit the opt-in form again with the correct document.

If you get rejected:
Unfortunately, your vehicle is not eligible. But you’re welcome to opt-in again should you change to an eligible vehicle!

Step 2 – In-classroom Training
When What do I need to do? How will I receive the results What if I’m unable to attend?
Upon SMS invitation

Sign up via the link in the
 SMS and attend the training.

Not Applicable If you are unable to attend the training, don’t worry,
you will receive SMS invitations for future sessions.

Step 3 – Online Quiz
When What do I need to do? How will I receive the results What if I’m not successful?
Upon email & SMS notification Complete the online quiz
via the link in the SMS.
Successful submission of the quiz means you’ve passed! You can try unlimited times until you pass the quiz.

Step 4 – Road Training
When What do I need to do? How will I receive the results What if I’m not successful?
Upon SMS notification

You will be on activated on GrabCar Plus for one week as a trial. Make sure you toggle it on during the week and we will review all your GrabCar Plus rides during the week.

Passing criteria*:

  1. Minimum 5 GrabCar Plus trips completed.
  2. No negative passenger feedback.
  3. No passenger’s rating below 4.
  4. CR must be lower than 5%.
SMS

If you don’t pass your road training, you can appeal HERE.

A max of 1 appeal is allowed for each driver-partner.

Step 5 – Activation
When What do I need to do? How will I receive the results What if I’m not successful?
Upon SMS notification Ensure that in-car amenities
are in place and replenished.
And that the G.R.E.A.T.
service standard is followed.
You will see GrabCar Plus as a toggle option in your driver app. Not applicable

Step 6 – Monthly Review
When What do I need to do? How will I receive the results What if I’m not successful?
Upon SMS notification

At the end of each month, you will receive your DSI rank –

If you are among the top 10%, you will receive a SMS with a link to opt out of GrabShare for the following month.

You will also receive the respective benefits based on your DSI rank.

 SMS.

You will be removed from GrabCar Plus if:

  • More than 2% of your GrabCar Plus trips in the month receive negative passenger feedback.

OR

  • You fail the spot check run by GrabCar Plus.

 

You can appeal to re-join HERE

 


Frequently Asked Questions

Q: Can my other friends who did not receive this email join?
A: If their car model fits the criteria, they can open the driver app, go to the support tab, click on Help Centre, followed by Account and Setup, and select “I want to Opt-into GrabCar Plus.”

Q: Is GrabCar Plus is replacing the Platinum programme or a new fleet?
A: No, the Platinum programme will not be affected by GrabCar Plus and it is not a new fleet of cars. GrabCar Plus is a new service that will sit beside JustGrab, GrabShare, GrabFamily, and GrabCar Premium. All drivers are eligible to join GrabCar Plus if they fulfill the service and vehicle criteria listed above.

Q: How do I maintain my GrabCar Plus partner status?
A: To maintain your GrabCar Plus status, partners are expected to provide GREAT service. Once more than 2% of your trips receive negative passenger comments (all comments will be reviewed individually to ensure fairness), you will be removed from GrabCar Plus. In addition, GrabCar Plus runs regular spot checks. If you do not have the required in-car accessories in place or fail to deliver G.R.E.A.T. service during the spot checks, you will also be removed from GrabCar Plus.

If your status is removed, don’t worry! You can still receive jobs from other services such as JustGrab, GrabShare, GrabFamily and GrabCar Premium (if applicable).

Q: What if my car exceeds the 3 year/5 year requirement after being officially onboarded onto GrabCar Plus?
A: Unfortunately, you will be removed from GrabCar Plus during the yearly review every December.

Q: What happens if I don’t complete 5 GrabCar Plus jobs during my road training period?
A: Don’t worry, if you don’t complete at least 5 GrabCar Plus jobs, we’ll automatically extend your road training period for one more week.

Q: What if a passenger forgets to rate me during my road training period?
A: No worries! All unrated trips will be counted as a pass.

Q: Will JustGrab, GrabCar or GrabShare jobs be reviewed during my road training period?
A: No, only GrabCar Plus jobs will be reviewed.

Q: How many times can I appeal? 
A: Partners are allowed a maximum of one appeal.

Q: What’s the turnaround time for my appeal?
A: We will SMS you the result within 2 weeks upon receiving your appeal.

Q: Will the car model list be updated? If so, how often?
A: We will regularly review car models to determine if they are appropriate for GrabCar Plus. We will update the list every quarter. 

Q: Do rented cars from WhizzCar, Tribecar and Smove qualify for GrabCar Plus? Can relief drivers drive for GrabCar Plus?
A: No, they are not eligible for GrabCar Plus.

Q: How can I upgrade my car to GrabCar Plus eligible vehicle?
A: As there will be ongoing opt-in opportunities, we recommend that you complete your current contract. After it ends, you can either rent with GrabRentals for a GrabCar Plus eligible vehicle or arrange for your own rental.

Q: What if I change my car?
A: If you switch your car model from an GrabCar Plus eligible car model to a non-eligible car model, your status will be removed. However, if you switch from a non-eligible car model to a GrabCar Plus eligible car model, you will be able to opt-in for GrabCar Plus. The same training process applies.


Terms & Conditions

    • The Company reserves the right to modify, vary and change the Terms of Use or its policies relating to the Service at any time as it deems fit