Introducing GrabCar Plus

GrabCar Plus is a new premium economy service with a focus on excellent service and better cars. Launched as part of our mission to provide driver-partners with more opportunities to earn, GrabCar Plus was developed from feedback given by our passengers on the type of experiences they’re looking for.  

What’s different about GrabCar Plus?

Car Model and Age

In-Car Accessories

Standardised Service

  • Selected vehicle models
  • 3 years or newer for GrabCar Economy Partners OR
  • 5 years or newer for GrabCar
    Premium Partners
  • Ambi Pur Sky Breeze mini clip
  • Grab branded tissue box
  • Grab branded charging cable
  • Greet and thank passenger
  • Reach out and help with luggage wherever possible
  • Easy and safe drive
  • Ask about aircon preference
  • Tidy and clean car

Here are the benefits!

 

How to become a GrabCar Plus driver-partner?

Step 1 – Opt in
When What do I need to do? How will I receive the results What if I’m not successful in my application?
Any time We will contact you when a training slot opens (Note: Only approved driver-partners will be called)

If you submitted the wrong document: 

Simply send in an appeal on the opt-in form with the correct document (Note: Please select “re-submission of documents” as the reason for appeal)

If you get rejected:
Unfortunately, your vehicle is not eligible. But you’re welcome to opt-in again should you change to an eligible vehicle!

Step 2 – Classroom Training
When? What do I need to do? How will I receive the results What if I’m unable to attend?
Upon call invitation

Let our staff know which training slot you are keen to attend and we will allocate a spot for you

Not Applicable If you are unable to attend training don’t worry, our staff will contact you again for future training sessions

Step 3 – Online Quiz
When? What do I need to do? How will I receive the results What if I’m not successful?
You will be given a quiz link/ QR code at the end of your classroom training Complete the online quiz and show your quiz result to our staff stationed outside the training room Not Applicable – as the quiz can only be submitted if you have gotten full marks You can try unlimited times until you pass the quiz.

Step 4 – Activation
When? What do I need to do? How will I receive the results What if I’m not successful?
Upon SMS notification Ensure that in-car amenities
are in place and replenished.
And that the G.R.E.A.T.
service standard is followed.
You will see GrabCar Plus as a toggle option in your driver app. Not applicable

Step 5 – Monthly Review**
Under what conditions will I be removed from GrabCar Plus?

**You will be removed from GrabCar Plus if:

  • Temporary Removal
    You hit 2 strikes for safety offenses (Type 1)
    You hit 3 strikes for service offenses (Type 2)
  • Permanent Removal:
    You re-offend after attending the refresher course

 


Frequently Asked Questions

Q: Can my other friends who did not receive this email join?
A: If their car model fits the criteria, they can open the driver app, go to the support tab, click on Help Centre, followed by Account and Setup, and select “I want to Opt-into GrabCar Plus.”

Q: Is GrabCar Plus is replacing the Platinum programme or a new fleet?
A: No, the Platinum programme will not be affected by GrabCar Plus and it is not a new fleet of cars. GrabCar Plus is a new service that will sit beside JustGrab, GrabShare, GrabFamily, and GrabCar Premium. All drivers are eligible to join GrabCar Plus if they fulfill the service and vehicle criteria listed above.

Q: How do I maintain my GrabCar Plus partner status?
A: To maintain your GrabCar Plus status, partners are expected to provide G.R.E.A.T service. Once you have hit the threshold for either Type 1 or Type 2 offenses, you will be subjected to attend a refresher course before we re-active you. However, if you re-offend after attending the refresher course, you will be permanently removed from GrabCar Plus. In addition, GrabCar Plus runs regular spot checks. If you do not have the required in-car accessories in place or fail to deliver G.R.E.A.T. service during the spot checks, you will also be removed from GrabCar Plus.

Q: What if my car exceeds the 3 year/5 year requirement after being officially onboarded onto GrabCar Plus?
A: If your car does not meet the eligible age requirement for GrabCar Plus, your vehicle will be removed during the yearly review. You may appeal by clicking the “Opt-In” button above to get your vehicle inspected. Please note that approval is based on a case by case basis.

Q: Will JustGrab, GrabCar or GrabShare jobs be reviewed during my road training period?
A: No, only GrabCar Plus jobs will be reviewed.

Q: How will GrabCar Plus (cancellation, ratings, etc.) affect me on the Grab Driver platform?
A: As with all Grab services, acceptance, cancellation and driver ratings have to be maintained according to G.R.E.A.T standards. Failure to do so may result in the removal of GrabCar Plus.

Q: Will the car model list be updated?
A: We will regularly review car models to determine if they are appropriate for GrabCar Plus. You will be notified if your car model has been approved.

Q: Do rented cars from WhizzCar, Tribecar and Smove qualify for GrabCar Plus? 
A: No, they are not eligible for GrabCar Plus.

Q: Can relief drivers drive opt in for GrabCar Plus?
A: Yes, relief drivers can opt in for GrabCar Plus if their cars are eligible.

Q: How can I upgrade my car to GrabCar Plus eligible vehicle?
A: As there will be ongoing opt-in opportunities, we recommend that you complete your current contract. After it ends, you can either rent with GrabRentals for a GrabCar Plus eligible vehicle or arrange for your own rental.

Q: What if I change my car?
A: If you switch your car model from an ELIGIBLE one to a NON-ELIGIBLE car model, your GrabCar Plus status will be removed. However, if you switch between ELIGIBLE car models, OR have switched from a NON-ELIGIBLE car model to an ELIGIBLE one, you will be able to SIGN UP/ APPEAL by clicking the “Opt-In” button above. Please note that the same training process applies if you have yet to attend one.


Terms & Conditions

    • The Company reserves the right to modify, vary and change the Terms of Use or its policies relating to the Service at any time as it deems fit