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Thank you for your response!

Kindly take note of the terms and conditions of this refund below. 


Terms and Conditions:

  • Valid for eligible users who made duplicate top-up(s) to their GrabPay credit wallet between 7 July 0am and 8 July 0am.
  • User needs to respond by Friday 14 July 6:00PM.
  • Refunds will only be made to the payment method that you was used for the GrabPay credit top-up and may take 7 and up to 30 working days to process. The exact time taken is dependent on your bank’s processing time.
  • Refunds will only be made if your GrabPay credit balance has sufficient value. For example: If your refund is $100 but you only have a balance of $80, refunds cannot be processed.