With effect from 22nd March 2019, we will be implementing certain equipment requirements for ALL riders partnering with us.
If you are delivering with GrabFood, you are required to use our available gear sets as recommended, including our GrabFood branded shirts, thermal halal bag, and thermal delivery sling bag or thermal delivery backpack – depending on your vehicle type.
What you need to know
Q: Why is it necessary for me to be in proper full gear?
- Food Freshness & Safety: Our GrabFood thermal delivery bags are specially designed with insulating material to ensure that all food is delivered fresh, safe, and under the most optimal temperature conditions.
- Brand and Priority: Play a part in building up a cohesive brand identity as a community of dedicated partners delivering under GrabFood. Make it easier for restaurants to identify and prioritise your orders too – because you’re a part of us!
- Gear Rewarding Scheme: Be seen in our full gear, and stand a chance to win $50 (for 30 fully geared partners spotted every week)
Q: How do I know what are the exact items I need in order to partner with GrabFood?
Depending on your vehicle type, you will require the following GrabFood branded items:
Q: What happens if I am found in violation of GrabFood’s equipment standards? How does the gear compliance penalty system work?
Q: What if I do not have the requisite gear? Is there any way I can collect what I need?
Fear not! We will be setting up a distribution event from 18th – 22nd March, 12PM till 6PM that will be open to all riders who do not have the necessary equipment items. You can simply pop by our office at 28 Sin Ming Lane, #01-140 to collect your gear – items including:
- GrabFood branded long-sleeve dri fit shirt
- Halal bag
- Sling bag (for walker only)
Do note that gear will only be given out to individuals who DO NOT have the requisite gear according to our records. Bag exchanges are allowed only if your current bag is damaged beyond utility. For lost or mishandled bags, a deposit charge of $50 for replacement applies as per usual.
Q: When will this compliance system be officially rolled out?
Starting 22nd March 2019, GrabFood’s gear compliance system will be launched officially – with our Partner Aide officers out and about ensuring that we see maximum compliance.
Make sure you have your gears on, ride safe and be seen to earn yourself an EXTRA $50 for the week!
Other Frequently Asked Questions
Is it now compulsory for all riders to wear the GrabFood shirt and carry the GrabFood delivery bag while delivering?
With effect from 22nd March 2019, we will be implementing certain equipment requirements for ALL riders partnering with us. If you are delivering with GrabFood, you are required to use our available gear sets as recommended, including our GrabFood branded shirts, thermal halal bag, and thermal delivery sling bag or thermal delivery backpack – depending on your vehicle type.
“….will be subjected to a 1 month exclusion from GrabFood events and special incentives…” Does that mean that I will not be receiving my zone boost and weekly quest incentives if I were to get caught in violation of GrabFood’s gear standards more than once?
No, you will still be receiving your zone boost and weekly quest incentives (if any) as per usual. However, you WILL be excluded from (1) Special campaigns, (2) Grab events, and (3) Special Incentives from your 2nd offense onwards, where Grab events refer to activities such as delivery-partner gatherings and appreciation parties, and Special incentives refer to other earnings opportunities or contests besides zone boost and quest, such as Hustle Hours (special event in 2018 where delivery-partners earned points as they completed deliveries; delivery-partner with highest points won an iPhone XS) & flash incentives (via SMS or google forms, where you get additional earnings for trips completed during specified time periods)
Will my account get suspended if I am caught in violation of GrabFood’s gear standards more than once?
No. Violation of GrabFood gear standards will NOT result in an immediate account suspension or ban. However, repeated offenders showing consistently poor gear compliance over a long period of time might face an account suspension or ban depending on severity of non-compliance behavior.
I am currently delivering for both GrabFood and GrabExpress. If I am active on both platforms at the same time, am I allowed to carry along my GrabFood gear even if I am on GrabExpress trips at any given point in time?
Yes. In fact, you are expected to be wearing your GrabFood shirt and carrying your GrabFood bag so long as you are online and active on GrabFood. However, you are not allowed to place any GrabExpress parcels in the GrabFood bag for hygiene and food safety reasons.
I made alterations to my GrabFood shirts. Will I get penalized?
If you have made alterations to your issued shirts, and if the GrabFood logo has been affected in any way, you will be required to swap out your altered shirts. Meanwhile, you are strongly advised to wear plain coloured shirts while delivering for GrabFood.
My GrabFood shirt does not fit me. Will I get penalized?
For riders who are currently holding on to GrabFood shirts that are not of a suitable fit, or do not have any shirts at the moment due to sizing issues, you may call in to request for a different shirt size via the GrabFood hotline. We are constantly replenishing our shirt sizes, and we will definitely reach out to you once we have the shirt sizes as requested. Meanwhile, you are strongly advised to wear plain coloured shirts while delivering for GrabFood.
I wasn’t given the big backpack during onboarding, am I able to drop by the Grab Office at Sin Ming to collect one, or do I have to swap / purchase one?
If you are found delivering without a thermal backpack, your personal details will still be taken by the Partner Aide team. Please do flag out to them the reason so that we can get our Partner Experience team to reach out to you.
My backpack is damaged beyond utility. Do I have to purchase a new one, or am I allowed to swap for a new one?
If your backpack or sling bag is damaged beyond utility, you can bring it to our Grab Driver Centre at Sin Ming for a swap on the spot. Do note that you will only be allowed to swap for a new bag of the same design i.e. old backpack for new backpack, or old sling back for a new sling bag.
I lost my GrabFood delivery bag (backpack, sling bag, halal bag etc.) and am currently delivering without one. Am I allowed to collect a new one?
For cases of lost and mishandled bags, you will be required to pay a deposit of $50 upon collection of a new one at the Grab Driver Centre at Sin Ming.
Terms and Conditions for Penalty System:
1st offense: Riders who are spotted on the road by our Partner Aide team to be in incomplete GrabFood gear will receive their first warning via SMS.
2nd offense: Riders failing to comply to gear standards for the second time will be subjected to a 1 month exclusion from GrabFood events and special incentives, where exclusion refers to an official prohibition of riders from participating in activities such as:
Special campaigns e.g. GrabDurian, GrabFood Log Cake, Grab x Irvins, Grab Abalone
Grab events e.g. Grab-A-Drink
Special incentives e.g. hustle hours
3rd offense onwards: Riders will face a $25 monetary penalty to be automatically deducted from the cash wallet, AND a 1 month exclusion from GrabFood events and special incentives. Riders may also be subjected to an account ban depending on severity of non-compliance behaviour.
An exclusion will only be lifted after 1 month from the date of offense.
Penalty count WILL NOT reset so long as you are delivering under GrabFood.