All You Need To Know About GrabFood Emerald Circle​

The more you deliver, the more benefits you unlock.

From 1 July 2021, we have revamped our GrabFood Emerald Circle programme that further recognises our most committed delivery-partners. Here’s what you have to look forward to:

  1. Better EC benefits
  2. Maintain tier more easily
  3. Tailored incentives

Frequently Asked Questions

All new joiners will start from Emerald tier first. They will be able to progress to higher tiers to unlock more benefits if they manage to complete the minimum trip targets for the respective tier.

They will also need to:

  • Acceptance Rate of 90% & above
  • Cancellation Rate of 10% or below
  • Driver Rating of 4.5 and above
  • [For Delivery-Partners activated after 1 July 2021] Complete the Grab Delivery-partners skills Training to progress above Emerald

Emerald Circle is created for all GrabFood Delivery-Partners!

From Q1 2021, please note that all Delivery-Partners employed by a fleet company will remain in the Emerald tier only.

GrabCar/GrabTaxi Driver-Partners accepting GrabFood/GrabMart/GrabExpress bookings will remain only in the Transport Emerald Circle program.

It starts on first day and ends on the last day of the calendar month.

Trip count is based on completed GrabFood, GrabExpress and GrabMart completed trips during the assessment cycle, according to time of order completion.

Your Emerald Circle tier will be refreshed within the first 5 days of the subsequent month. 

As your Emerald Circle tier is refreshed on a monthly basis (within the first 5 days of a new month), the zone incentive for your new tier will not start one first day of the Month. Example, you have achieved Sapphire tier for August EC tier refresh. As of 1st August your zone incentive will be based on your July EC tier scheme. On 9 August, Monday, your zone incentive will be refreshed to Sapphire target.

Grab will send you an in-app notification once your Emerald Circle tier has refreshed to inform you on the new zone incentive start date.

Upon updating your vehicle type, your trip target for that cycle will be that of the new vehicle type. 

Example : Delivery-partner, who is currently at Ruby tier, submitted his request to change his vehicle type from Cycle to Bike during the tier assessment cycle.

The trip targets for the following vehicle types under Ruby tier:

Cycle: 120 trips
Bike: 180 trips

Upon successful change of vehicle type, he will have to meet the targets for his new vehicle type, 180 trips.

The tiers refresh every month and you will be tiered according to your total number of completed trips. If no trips are done during that cycle, you will be automatically tiered to Emerald at the end of the assessment cycle.

Stacked orders will be counted according to the number of trips grouped together.

Example:
A stacked order of 4 will be counted as 4 trips instead of 1. 

No, only completed trips will be counted towards your trip target.

There is a live progress bar available in your Grab Driver App to track the trips completed on a monthly basis i.e. it is a one-month look back (pre-bonus boosters) the number of trips you have accomplished thus far during that month. Don’t forget there is also an optional 3-months target to maintain Sapphire tier which is not included in the tracking.

Appeals must be sent via the Help Centre within the first 3 days of the affected month and approved on case-by-case basis only.

  • Do note that appeals are based only on Last 1 Month base trips points. No Last 3 Months and bonus booster are considered.
  • Only incidents up to 3 months prior (to the date of appeal) will be considered (e.g. for Aug’s tier, you can appeal for incidents between start May to end Jul).
  • All appeals must have complete supporting documentation. Incomplete documents submitted will be rejected.
  • Appeals will be processed within the first 8 days of the month and result will be sent via in-app notification. 
  • If an appeal is successful, future incentives will be reflected accordingly after the appealed tier is effective in-app i.e. no backtracking of incentives for periods prior to the tier adjustment.

Example: 

  • Rider A was a Sapphire delivery-partner as of June. Unfortunately, he was on Hospitalisation Leave from 17 to 30 July which will likely result in a drop to the Ruby tier for August 2021.
  • Rider A has to submit an appeal ticket via the Help Centre (with supporting documentation) within the first 3 days of the affected month i.e. between 1 – 3 August EC refresh.
  • From 1 – 7 August, his in-app tier shows Ruby as his appeal is still being processed
  • On 8 August, he receives an in-app notification that his appeal is successful. He notices that his in-app tier shows Sapphire and incentives for subsequent weeks have been adjusted accordingly.

If you experience any tiering issues, please write in via the Help Centre.

You can view your benefits through your driver app

Here are a few reasons this may have happened:

  1. You did not complete the minimum number of trips required to maintain your tier.
    If you failed to hit the minimum benchmark in your current tier, you will be downgraded accordingly based on the minimum benchmark assigned for each tier based on your vehicle type. Achieve the monthly requirement to upgrade your tier in the subsequent month.

  2. You did not met the following requirements
    • Acceptance Rate of 90% & above
    • Cancellation Rate of 10% or below
    • Driver Rating of 4.5 and above
    • Completion of Grab Delivery-partners skills Training (only applicable for GrabFood delivery-partners activated after 1 July 2021)

  3. You had been caught with fraudulent behaviour. Grab does not tolerate fraud, and any delivery-partner found guilty of such offence will be downgraded to Emerald immediately. No appeal will be considered.

Register via the form in your driver app in-app benefit (form closes on the last day of the month). All vouchers will be issued in your in-app benefits (driver app) within the first week of the following month. All birthday vouchers can be used for GrabFood services only and is valid 3 months from date of issue.

Certain benefits could be only available to delivery-partners in a higher tier.
To view the list of benefits eligible for delivery-partners, please click here

Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.