GrabShare

GrabShare is a carpooling service where multiple groups of passengers can share a ride while heading towards the same direction. This can result in cost savings for passengers, and more income for drivers. Please note that GrabShare bookings are disabled from 1:00am to 5:00am daily.

GrabShare increases your earning potential as you will be able to take multiple bookings and passengers within the same trip.

Yes, ignoring or cancelling a GrabShare job will affect your overall AR and CR the same way as ignoring or cancelling any other job.

If Auto Accept is enabled, the top bar of the Auto Accept alert will be blue. If Auto Accept is not enabled, the job card you receive will be blue. Your Grab Driver app will also indicate that it’s a GrabShare job.

This won’t be a problem for GrabShare – each passenger is treated as an individual, and the payment methods do not need to be identical.

A 3-minute grace period is provided during pick-up. At the end of 3 minutes, you may, at your own discretion:
(A) Cancel the booking, or
(B) Continue to wait beyond 3 minutes*, with additional waiting time charges of $3 for per 5-minute blocks

*If there are any other passengers onboard, you will need the consent of the onboard passenger(s) if you wish to wait beyond the 3-minute grace period.

The ERP will be paid by whichever passenger was in the vehicle when the driver passes by the ERP, i.e. if only Passenger A is in the vehicle, Passenger A will pay the ERP fare.

If there are multiple passengers are in the vehicle, the ERP charge will be split equally and rounded up to the nearest $0.05 e.g. if a $2.00 ERP toll is to be split among 3 passengers, each passenger will have to pay $0.70 (rounded up from $0.66).

*Location surcharge for drop-off at Fuji Xerox Towers is applicable, and will be split for all passengers in the vehicle heading to this location.

Politely advise the passenger that you will not be able to transport more passengers than what is indicated in their booking as you may receive more matches, thus resulting in a vehicle overload. The passengers may choose to board with the indicated number of passengers. Otherwise, you may cancel the booking with the cancellation reason “Too many passengers or luggage” – cancelling for such a reason will not affect your cancellation rate, click here to learn more.

Politely advise the passenger(s) that by booking a GrabShare ride, they have accepted that they may be required to share their ride. Please stay calm and do not engage in an argument with your passenger. You may advise them to contact Grab Support if they have issues with the GrabShare service.

You’ll be protected with 0% unmatched commissions for ALL jobs, regardless of whether the driver is on AA. The Earnings Guarantee provides further income protection for you.

If you are subjected to commission rates higher than 20%, you will only get 20% of the fare commissions back.

Additional stops or change in drop-off location are not permitted for GrabShare. If a passenger on GrabShare makes such a request, please advise them that this is not allowed, and that they may choose to book another ride after alighting at their initial destination. Alternatively, if they decide to drop early before their destination, you may drop them off but the original full fare of the ride will be charged.

Please set the meter according to the fixed fare of the current ride. If a passenger requires a physical receipt, do check and revise the amount where necessary, before printing.

You may ferry up to three parties of passengers at any one time. Each party is allowed to bring one additional passenger.*  Please note that the number of passengers at any one time would never exceed the number of available seats in your vehicle.