RentalShield

From 1st October 2019, we will be making changes to Grab’s Loyalty Rental Rebate to better suit every single hirer-partners’ unique and evolving needs. We will replace the Loyalty Rental Rebate Programme with a new scheme focused on welfare and rental benefits called RentalShield.

RentalShield is valid from 1 October 2019 – 30 September 2020

Eligibility

All hirer-partners renting from GrabRentals or Fleet Partners (FPs) are eligible for RentalShield.No trip/AR/DR/CR requirements!

Additionally, GrabRentals hirer-partners will be able to enjoy these benefits on top of their GRBeyond benefits.

Caltex Fuel Discount

*Additional $20 rebate if you re-fuel over 500L of fuel per month.

Where Do I Collect My Caltex Discount Card?

You may collect your temporary Caltex card from the Grab Driver Centre @ Sin Ming. Kindly note that for Emerald and Ruby driver-partners, the temporary card does not come with the SGD20 rebate if you refill above 500L this month. A temporary card is being issued as the permanent card it not yet ready for collection.

RentalShield Auto Excess Cover

Auto Excess Cover (underwritten by Chubb) is designed to reduce the financial burden of the driver in the event where he/she is required to pay excess due to an accident involving his/her rented vehicle.

 RentalShield Auto Excess Cover
  RentalShield Auto Excess Cover

GrabRentals Hirer-Partners

1) Under the GR Beyond Loyalty Program, you will have the option of purchasing Collision Damage Waiver (CDW) which lowers your accident excess from $2,140 to $428 each for Section I & II claims.
Free replacement vehicle will also be provided regardless of own damage, third-party high liability or stolen vehicle cases.
Covers both main-hirer and relief driver.
2) GrabRentals hirer-partners will also be covered under RentalShield’s Auto Excess Cover at no cost.

Example 1 (GRBeyond CDW & RentalShield Auto Excess Cover)

  • Mr Ong has an accident (‘own damage’ case) where total repair cost for his and the third party’s vehicle is $5,000
  • Since he has purchased the GRBeyond CDW, his excess is limited to $428 for Section I & II each, for a total of $856
  • A free replacement vehicle will also be provided while Mr Ong’s original rented vehicle is undergoing repairs
  • For his loss of $856, Mr Ong may then proceed to claim under the RentalShield Auto Excess Cover, which contains a $500 deductible
  • Once the claim is approved, Chubb will pay Mr Ong $356
  • Therefore, Mr Ong only incus a loss of $500 as auto excess

Fleet Partner Hirers

Under RentalShield, you will enjoy Auto Excess Cover of $1,500 per claim at no cost, subject to the following T&Cs:

  • Maximum of 2 claims per policy year (1 Oct 2019 – 30 Sep 2020)
  • Covers the main-hirer only
  • All claims will come with a $500 deductible on the auto excess paid
  • Claims to be submitted to Chubb within 30 days of occurrence
  • Driver has to be renting from GrabRentals or a Fleet Partner
  • Must not be suspended or banned from driving within Grab during the accident
  • Driver must have paid for auto excess to their own motor insurance company and the auto excess paid is non-refundable or recoverable

Example 1 (RentalShield Auto Excess Cover)

  • Mr Lim has an accident where he paid an auto excess of $5,000
  • He files a claim under his RentalShield Auto Excess Cover which contains a $500 deductible
  • Once the claim is approved, Chubb will pay Mr Lim $1,500
  • Therefore, Mr Lim only incurs a loss of $3,500 as auto excess

Example 2 (RentalShield Auto Excess Cover)

  • Mr Tan has an accident where he pays an auto excess of $1,500
  • He files a claim under his RentalShield Auto Excess Cover which contains a $500 deductible
  • Once the claim is approved, Chubb will pay Mr Tan $1,000
  • Therefore, Mr Tan only incurs a loss of $500 as Auto Excess

How Do I Make Claims Under Auto Excess Cover

Please refer to the ‘Auto Excess’ section within the FAQs below.

RentalShield Rental Recovery

The Rental Recovery (underwritten by Chubb Insurance Singapore Limited) reimburses you for vehicle rental costs incurred whilst you are down with sickness or due to accidental injury. Cover is up to $60 per day, subject to policy terms and conditions.

 RentalShield Rental Recovery
  RentalShield Rental Recovery

GrabRentals Hirer-Partners

1) Under the GR Beyond Loyalty Program, you can enjoy up to 24 days of Medical & Hospitalisation Leave (depending on rental contract length), claimable from the 1st day of Medical or Hospitalisation leave for the full daily rental amount.
2) You will also be covered under RentalShield’s Rental Recovery.

Fleet Partner Hirers

Under the RentalShield Rental Recovery scheme, you will:

  • Have up to 14 days for Medical Leave & 60 days for Hospitalization leave (inclusive of medical leave) from 1 Oct 2019 – 30 Sep 2020
  • Be covered up to SGD60/day, depending on Emerald Circle Tier:
    • Diamond & Sapphire
      • Medical Leave will be claimable from the 4th day onward
      • Hospitalization Leave will be claimable from the 2nd day onward
    • Emerald & Ruby
      • Medical Leave will be claimable from the 6th day onward
      • Hospitalization Leave will be claimable from the 2nd day onward

How Do I Apply For Rental Recovery

Please refer to the ‘Rental Recovery’ section within the FAQs below.

FAQ

When will the changes for the new program take effect?

The current Loyalty Rental Rebate will end on 29 September 2019, and will be replaced by a new program, RentalShield, which will take effect from 1 October 2019 to 30 September 2020.

 

Who is eligible for RentalShield?

All hirer-partners renting from GrabRentals or Fleet Partners (FPs) are eligible. Under RentalShield, hirer-partners will benefit from Caltex fuel discounts, Chubb’s Auto Excess, and Rental Recovery policies.

Additionally, GrabRentals hirer-partners will be able to enjoy these benefits on top of their GR Beyond benefits.

What new fuel benefits do Emerald & Ruby tier members renting from Fleet Partners receive under RentalShield?

Under RentalShield, Emerald & Ruby members renting from Fleet Partners will enjoy 24% Caltex fuel discounts. A Caltex Card will be issued at the Grab Driver Centre @ Midview to eligible hirer-partners according to their tier qualification.

On top of that, they will also enjoy SGD20 rebate if they refill more than 500L of fuel per month. More details will be provided before 1 October 2019.

Please note that these benefits are available for main hirers only. 

 

Are there any changes to the fuel discounts for GrabRentals hirer-partners and Diamond & Sapphire hirer-partners renting from Fleet Partners?

No, all GrabRentals hirer-partners and Diamond & Sapphire hirer-partners renting from Fleet Partners will still enjoy the 30% Caltex fuel discounts.

How does the Auto Excess cover work?

The cover is designed to reduce the financial burden of the driver in the event where he/she is required to pay excess due to an accident involving his/her rented vehicle.


How much is the sum insured offered under the cover?

Hirer-partners are covered up to an excess of S$1,500 per claim.


How many claims am I entitled to per year?

Hirer-partners are entitled to a cap of 2 claims per hirer per policy year. The current policy year is from 1 October 2019 to 30 September 2020.


How do I apply for the policy?

No application is required. You are included in the cover as long as you have rented a vehicle from GrabRentals or a Fleet Partner. 


Will I be liable for any charges?

Claims under this policy include a $500 deductible amount, which you will be liable for on the first $500 for any excess incurred. The $1,500 coverage applies from the $501 dollar onwards. Please refer to the examples below:

Example 1 

  • Mr Lim has an accident where he pays an auto excess of $5,000
  • He files a claim under his Auto Excess policy which contains a $500 deductible
  • Once the claim is approved, Chubb will pay Mr Lim $1,500
  • Therefore, Mr Lim only incurs a loss of $3,500 as auto excess

Example 2

  • Mr Tan has an accident where he pays an auto excess of $1,500 
  • He files a claim under his Auto Excess policy which contains a $500 deductible
  • Once the claim is approved, Chubb will pay Mr Lim $1,000
  • Therefore, Mr Lim only incurs a loss of $500 as Auto Excess

How does the RentalShield Auto Excess policy affect my voluntary Auto Excess purchased from Chubb previously?

Your voluntary Auto Excess purchased from Chubb still protects you for the purchased sum insured. You can enjoy this cover (Chubb voluntary Auto Excess) on top of RentalShield Auto Excess.

Example:

  • Mr Lim is already insured for $2,000 under the Chubb voluntary Auto Excess
  • He has an accident where he pays auto excess of $5,000
  • He files a claim under the RenalShield Auto Excess policy which contains a $500 deductible AND he also files a separate claim under his voluntary Auto Excess policy which contains a $500 deductible
  • He informs Chubb that he has both policies and wishes to claim under both
  • Chubb now knows not to charge the deductible twice
  • Once the claim is approved, Chubb will pay Mr Lim $1,500 from the RentalShield Auto Excess policy and $2000 from the voluntary product.
  • Therefore, Mr Lim only incurs a loss of $1,500 as auto excess

Does the Auto Excess policy cover accidents overseas? 

The policy provides 24/7 coverage for accidents in Singapore and West Malaysia only.


What types of vehicles are covered or not covered by the policy?

There is no restriction on the vehicle type as long as:

  • It is rented either from GrabRentals or Fleet Partners, and 
  • The vehicle is registered with Chubb.

Will my coverage still be valid if I am temporarily suspended or permanently banned at the time of the claim?

The coverage is not applicable for Grab hirer-partners who are either suspended or banned during the time of accident, even if they had an active contract at that point in time.


Is it possible for me to purchase a separate auto excess policy with higher limits?

Yes, you are allowed to purchase a separate policy with higher limits; however, in the event of a coverage overlap, both policies will share the cost of the claims for the overlapping cover.


What happens if I made a claim under the Auto Excess cover, but subsequently recovered the excess paid from a third party due to “not at fault” nature of the accident?

The policy excludes any form of excess paid by you which are recoverable or refundable. In this regard, Chubb reserves the right to claw back any claims paid if the excess paid by you is recovered or refunded.


How do I make an Auto Excess claim?

Submitting claims

You can submit your claims via email to CustomerService.sg@chubb.com or call the Chubb claims hotline at +65 6299 0988 for assistance (Mon-Fri excluding PH, 9am-5pm). A copy of the claim form can be downloaded here.

Supporting documents 

  • Kindly refer to the claim form for the list of supporting documents needed.
  • Upon receiving your claim request and all the supporting documents, the claim assessment will commence and will be finalised.
  • Once your claim is accepted, you will be reimbursed via bank transfer within 5-7 business days.

What is covered under the Rental Recovery Program?

Rental recovery reimburses you for loss of vehicle rental costs if you are unable to drive due to accidental injury or sickness. Reimbursement is up to $60 per day, subject to policy terms and conditions.


When does the coverage begin?

You are covered automatically from 1 October 2019 or from the first day you start driving with Grab. You must also have a valid rental agreement with GrabRentals or a Fleet Partner.


Are pre-existing medical conditions covered?

No, pre-existing medical conditions are not covered.

Pre-existing medical condition refers to any condition for which you knew or should reasonably have known about, including symptoms which existed before your cover incepted under the policy, where a doctor was consulted or for which treatment or medication was prescribed within a twelve (12) month period preceding your covering incepting under the policy. 


What if a Relief Driver drives on my behalf?

There is no benefit payout if a Relief Driver takes over your vehicle and drives for the purposes of private hire activities while you are unfit to drive.


Am I covered out of Singapore?

Yes, this policy covers you 24 hours a day anywhere in the world. But you must be certified by a Singapore-based doctor confirming your inability to drive.


Does the policy only cover me when I am driving?

No, this policy also provides you coverage even during your own leisure time, provided that your Relief Driver is not using the vehicle for private hire driving while you are unfit to drive.


Will my coverage still be valid if I am temporarily suspended or permanently banned at the time of the claim?

No, the coverage is not applicable for Grab hirer-partners who are either suspended or banned during the time of accident or sickness, even if they had an active contract at that point in time.


Does this policy cover me for sickness?

Yes, it covers you on any accidental injury as well as sickness (excluding pre-existing medical condition(s)).


Does this policy cover me for the entire period I am sick or hospitalised?

There is a required minimum number of consecutive medical or hospitalisation days required before you are eligible to claim. This will depend on your Emerald Circle Tier, and whether you are claiming for Medical Leave or Hospitalisation Leave.

You could refer to this table to determine the required minimum number of days: 

Emerald Ruby Sapphire Diamond
Medical Leave (ML)(1) 14 days 14 days 14 days 14 days
When Is ML Claimable From 6th day From 6th day From 4th day From 4th day
Hospitalisation Leave (HL)(1)(2) 60 days 60 days 60 days 60 days
When Is HL Claimable From 2nd day From 2nd day From 2nd day From 2nd day
Claim Value Cap $60 per day $60 per day $60 per day $60 per day

(1)Applicable to all GrabRentals and Fleet Partners hirer-partners

(2)Inclusive of Medical Leave

The maximum aggregate pay-out you are eligible for under Medical Leave and Hospitalization Leave combined is 60 days during the policy period.

Medical Leave means temporary Bodily Injury or Sickness which entirely prevents you from driving.

Hospitalization Leave must (i) the period of your Hospital confinement, or (ii) the period as certified by a Doctor in a Hospital that you need to rest or are required to undergo further medical treatment to recover following discharge from a Hospital.

No benefit shall be payable from the date you return to perform duties as a Grab Driver.

In the meantime, GrabRentals hirer-partners can also utilise the medical rental recovery benefit under GR Beyond without the minimum required medical leave days.


Is there an excess period before I can make a claim?

Yes:

  1. If you are Grab hirer-partner in the Diamond and Sapphire on the occurrence of the claim event, there is an Excess Period of three (3) days for Medical Leave Benefit and one (1) day for Hospitalization Leave benefit.
  2. If you are Grab hirer-partner in the Ruby and Emerald tier on the occurrence of the claim event, there is an Excess Period of five (5) days for Medical Leave Benefit and 1 day for Hospitalization Leave benefit.

Excess Period refers to the period of time you are unable to drive due to Medical Leave or Hospitalization Leave giving rise to a claim during and for which no benefits are payable.


What is the premium to pay?

Premium is wholly subsidized by Grab.


Can I increase or decrease my coverage limit or add on coverage for my dependents after I purchase the coverage?

No, coverage limit is entirely dependent on your Emerald Circle tier, which is subject to change at the beginning of every quarter.


How will the claim be disbursed?

You will receive the claim payout via Electronic Funds Transfer (EFT) to your bank account. Alternatively, you may also select the option to receive the payment via cheque.


How do I make a claim for Grab Rental Recovery

Please download a copy of the claim form here and submit the completed form to

hclaims.sg@chubb.com. Alternatively, you may contact Chubb’s Customer Service Hotline at +65 6229 0988 for assistance (Mon-Fri excluding PH, 9am-5pm).

Supporting documents

For claims, please ensure to complete a claim form and attach:

(a) medical certificate;

(b) rental agreement with GrabRental or Affiliated Partners;

(c) medical report;

(d) any reports that have been obtained from the police, a carrier or other authorities about the road traffic accident (if applicable);

(e) any other documentary evidence required by us under your Policy.

Claims Payment

Upon receiving your claim request and all the supporting documentations, the claim assessment will commence. Once your claim is accepted, you will be reimbursed via bank transfer within 7 – 10 business days.

You may choose to receive the payout by cheque or through an internet transfer.

 

Participating Fleet Partners

Ace Fleet Leasing Pte Ltd

Ace Fleet Management Pte Ltd

ADrive Leasing Pte Ltd

Advance Limo & Rental Pte Ltd

Allswell Leasing & Limousine Pte Ltd

Alpine Car Rental Pte Ltd

AMA Rental Pte Ltd

Auto Exchange Leasing

Best Motor Leasing & Limousine Services Pte Ltd

Blaze Motoring Pte Ltd

Blue Star Concierge Pte Ltd

Blue Star Limousine Management Pte Ltd

Bond Motoring Pte Ltd

Carsonrent Pte Ltd

Carzonrent Pte Ltd

City Motor Leasing Pte Ltd

Comfort Limousine Services Pte Ltd

Cyclops Cars

Darwin-51 Car Rental Pte Ltd

Divine Limousine Pte Ltd

Drive Now Pte Ltd

Drive Now Leasing Pte Ltd

Efficient Motors Pte Ltd

EHB Limousine Pte Ltd

Esteem Leasing Pte Ltd

Esteem Performance Pte Ltd

Favordrive Car Rental

Favourite Car Rental Pte Ltd

Favoride Pte Ltd

Grab Rentals Pte Ltd

Goblin Group Pte Ltd

HDT Singapore Holding Pte Ltd

HL Car Rental Pte Ltd

Hudson Car Pte Ltd

HYMS Car Leasing Pte Ltd

JScars Pte Ltd

KH Leasing Pte Ltd

Kinetic Alliance Pte Ltd

Kinetic Connects Pte Ltd

Kinetic Performance Pte Ltd

Kinetic Auto Premier Pte Ltd

Kinetic Holdings Pte Ltd

Kinetic Regency Pte Ltd

LA Rentals Pte Ltd

Lay Auto Leasing Pte Ltd

Lion City Rental Pte Ltd (LCR)

LH Car Rental Pte Ltd

Lumens Auto Pte Ltd

Luxe Motors Pte Ltd

M3 Leasing Pte Ltd

Mcqueen Rentals

Midview Motors Pte Ltd

Mishi Auto Pte Ltd

MKM Car Leasing Pte Ltd

MS Carz Leasing Pte Ltd

Motorway Car Rentals Pte Ltd

National Car Rentals Pte Ltd (Avis)

One2Rent Cars Pte Ltd

Orange Leasing Pte Ltd

PHVillage Pte Ltd

Popular Rent A Car

Prime Transport & Limo Services Pte Ltd

Prime Car Limo Pte Ltd

Pyro Cars

Reliable Rides Pte Ltd

Roset Limousine Services Pte Ltd

SJ Motor Enterprise

Skyway Motor Pte Ltd

Southern Limousine Pte Ltd

Strides Transportation

Supreme Leasing & Limousine Pte Ltd

Supreme Leasing & Limousine Services

Tidal Cars

Twincar Leasing Pte Ltd

U-Rental Pte Ltd

U & G Car Leasing

Vincar Leasing And Rental Pte Ltd


**List of participating GR Fleet Partners subject to change. At any time during your rental agreement with the participating GR Fleet Partner, if the GR Fleet Partner loses its status as a GR Fleet Partner, you will no longer be eligible for the promotion described herein.