What should I do when the device is faulty and I’m unable to unlock/lock the vehicle?
You may contact Smove’s support hotline at 6423 0068.
What if I lost the EZ-Link card?
You may contact GrabRentals’ hotline at 3138 8644. We will make arrangement to re-register the new card you’ve provided, and remove access from the lost card.
What should I do if I want to terminate this service?
The minimum subscription period for installation of the Keyless Unlock System:
- Two months
To uninstall the device,
- Fill up the withdrawal form via https://grb.to/keylessunsub
- Submit the withdrawl form
- Your will be notify via phone-call to schedule for an uninstallation appointment
How do I reschedule the uninstallation appointment?
You may reschedule the uninstallation appointment by calling GrabRentals at 3138 8644.
Will I still be holding on to the vehicle keys after installing the device?
Keys will not be required once the device has been installed.