Dear Driver-Partners,

Over the years, we’ve relied on your support and feedback to make Grab the company it is today. Together, we’ve built a platform that prides itself on safety and reliability. It was made possible by your hard work and dedication, and our heavy investments in tech and safety features – last year alone, we implemented over 80 improvements! 

To continue supporting you and our passengers well and in a sustainable manner, we have submitted an application to CCCS for approval to introduce a SGD$0.32 platform fee (inclusive of GST) for all Grab transport rides.

In our application, this flat-fee amount will have no impact on your current earnings. Instead, the full SGD$0.32 will be put back into the platform, with ⅓ committed to fund driver welfare initiatives. The platform fee will allow us to continue with our existing initiatives and new ones like:

– Doubling Personal Accident Insurance benefits coverage for PHV from USD$10,000 to USD$20,000.

– Increasing Prolonged Medical Leave Insurance benefits payout, and continue to make it free for all driver-partners.

– Increasing Grab’s contribution to the GrabCar Medisave Match programme.

– Putting together training allowances to help you upskill and reskill.

We’ve always been stronger because of your support. And I hope that we can rely on you to support this proposal by sending your feedback to CCCS at CCCS_Feedback@cccs.gov.sg. It’ll make a big difference to our community. To learn more about where the platform fee will go, please scroll through the image below.

Thank you for being part of our community. And as always, stay safe. 

Andrew Chan

Managing Director, Grab Singapore

FAQs

The platform fee (sometimes known as a service fee) is a fee that many online platforms such as delivery services, ride-hailing companies and vacation rental sites charge to customers for using their platform/service. Our proposed platform fee will enable Grab to maintain and enhance safety measures and other relevant operating costs, and support our driver-partners’ welfare.

The final quoted fare will include a platform fee of SGD$0.32 (including GST).

The inclusion of platform fee will not impact your current earnings. Our commission rate remains unchanged at 20% of the trip fare for transport bookings. The platform fee of S$0.32 (inclusive of GST) will be added to the trip fare for the passengers. We will deduct the platform fee before processing your commissions.

Yes, you will be able to see the full breakdown of the fare and the platform fee in the post-trip screen in your driver app.

The platform fee will cover our transport service operating costs and enable us to continue to improve our users’ ride experience through technology enhancements and various initiatives.

If approved by the CCCS, some of the additional enhancements we hope to put in place include:

  • Double the Personal Accident Insurance coverage benefits for our users from USD$10,000 to USD$20,000
  • Additional training for Grab driver-partners to improve safety and service while on the road
  • Training allowance for driver-partners to encourage them to upskill and reskill themselves, especially during this period of time and enhance their employability
  • Extend and increase Prolonged Medical Leave Insurance coverage benefits to all our driver-partners
  • Increase contribution amount for GrabCar Driver MediSave Match Programme to help our driver-partners safeguard themselves against any unexpected medical situation better.

We care for all our partners and will continue to listen to your feedback on how we can help improve the experiences with Grab.

Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.