Starting 18 Dec, a Platform Fee of $0.30 (inclusive of GST) will be implemented on all Grab rides, with the exception of GrabHitch and GrabResponse.

It will be reinvested into the platform to make rides safer and more secure for you and passengers.  And will no way affect your earnings on how much you take home.

Here’s how it will appear on your receipts:

Over the past few years, we’ve invested millions annually in tech improvements and safety features. In 2019 alone, more than 80 features and improvements were rolled out. This change will ensure that we are able to continue doing so sustainably, allowing us to keep making your wellbeing and safety our top priority.

Please refer to below FAQs for more details.

FAQs

The platform fee (sometimes known as a service fee) is an industry-standard fee that many online platforms such as delivery services, ride-hailing companies and vacation rental sites impose for the usage of their platform/service. Our platform fee of $0.30 per ride (inclusive of GST) will enable Grab to maintain and enhance safety measures, cover other relevant operating costs for platform improvements, and support our driver-partners’ welfare.

The quoted fare will include a platform fee of SGD$0.30 (inclusive of GST).

For taxi metered fare trips, the platform fee of SGD$0.30 (inclusive of GST) will be added to the booking fee automatically. For example, if the taxi booking fee is SGD$2.30, the platform fee of SGD$0.30 (inclusive of GST) will be added to this amount automatically. You will not be required to enter the SGD$0.30 platform fee in your driver app.

The inclusion of platform fee will not impact your current earnings. Our commission rate remains unchanged for transport bookings.

The platform fee of SGD$0.30 (inclusive of GST) will be added to the trip fare for the passengers.

We will only deduct the platform fee of SGD$0.30 before processing your commissions.

Yes, you will be able to see the full breakdown of the fare and the platform fee in the post-trip screen in your driver app.

For taxi metered fare trips, the platform fee of SGD$0.30 (inclusive of GST) will be automatically added to the booking fee. For example, if the taxi booking fee is SGD$2.30, the platform fee of SGD$0.30 (inclusive of GST) will be added to this amount automatically. You will not be required to enter the SGD$0.30 platform fee in your driver app.

The platform fee will be reinvested into maintaining, developing and enhancing product features that will benefit passengers and driver-partners such as in areas of safety, security and quality, and enable Grab to continue to provide quality transport service to driver-partners and passengers.

We are also committing ⅓ of the platform fee into initiatives that will look after our driver-partners’ welfare. Some of the additional enhancements we will put in place include:

  • Training allowance for driver-partners to encourage them to upskill and reskill themselves, especially during this period of time and enhance their employability
  • Increase contribution amount for GrabCar Driver Medisave Co-Matching Programme to help our driver-partners safeguard themselves against any unexpected medical situation better.

More details on such enhancements will be provided in due course.

We care for all our partners and will continue to listen to your feedback on how we can help improve the experiences with Grab.

Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.