The information provided on this page is ONLY meant for pre-approved drivers who have been cleared by Jurong Island Security Office and have received the SMS from Grab.
If you did not receive the SMS even though you have signed up, you must not proceed to the Jurong Island Pass Office. Walk-ins will not be entertained.
Congratulations on your successful application for a Jurong Island Security Pass which is made possible only with a partnership between Grab and Jurong Island. You may now proceed to the Jurong Island Long Term Pass Office. Note that this is not the same as the normal Jurong Island Pass Office.
This Beta has not yet started. After you have enrolled your security pass, simply wait for us to send you a message to confirm that the beta has commenced!
Here are some things we know that may be useful to you:
- Mondays are their busiest day, so best to avoid going on a Monday,
- The collection process will take 15 – 20 mins if there isn’t a long queue,
- Mornings see the longest queues, so best to arrive after 12 noon,
- Reactivation of deactivated passes will take longer [Passes will be deactivated if no entry within 30 days for work permit holder, or 90 days for Singaporean/PR]
If driver-partners are dormant for 6 months (no Grab ride jobs taken in 6 months), have been banned on the Grab platform, or use their pass for any other purpose other than to pick up or dropping off Grab riders their pass will be revoked without notice.
[Additional $10 fee is payable for new application which is subject to availability]
8am to 5pm
Closed on Saturdays, Sundays and Public Holidays
Who can enrol for the security pass?
Once Jurong Island has completed a background check and approved the application, successful applicants will be informed by Grab through SMS to proceed to Jurong Island Long Term Pass Office for pass collection.
You must wait for Grab’s SMS before going to the pass office. Jurong Island will not process direct applications.
How much do I have to pay for the security pass?
JTC charges a one-time $10 fee for the security pass. This is a one-time fee and is payable by NETS only. Cash and Credit Card payment options is not available.
Is there an expiry date for the security pass?
This Beta will run until the end of 2019 and may be extended after a review. Your security pass will be extended if you have been actively picking up passengers from Jurong Island.
However, passes will be deactivated by Jurong Island for security reasons, if no entry has been detected within 90 days (Singaporean/PR).
If your pass is deactivated, you will need to go to the Long Term Pass Office to get it reactivated.
What is the difference between Security Passes that were deactivated and those that have been revoked?
Security Passes that are deactivated may be reactivated at the cost of your time and inconvenience. Security Passes that are revoked on the other hand, cannot be used anymore. Grab reserves the right to revoke the Security Passes of driver partners who are dormant for 6 months (no ride jobs taken in 6 months on the Grab Platform), have been banned on the Grab platform, or use their pass for any other purpose other than to pick up or dropping off Grab riders.
Do I get paid extra for picking up jobs to come out from Jurong Island?
There is a surcharge for all pick-ups originating from Jurong Island, which would be added automatically into the fare.
Can I get jobs from Jurong Island before the official BETA starts?
No, you will not be able to receive a booking from Jurong Island due to distance. However as a holder of the Long Term Pass you will be able to drop off employees on Jurong Island. Remember to confirm with the employee that they are Long Term Pass Holders to avoid having to wait 30-45 mins at the pass office!