With the recent restrictions under Phase 2 (Heightened Alert), we will be freezing Emerald Circle tiers till further notice. 

Hence, the quarterly tiers will remain unchanged and there will be no promotion/demotion of tiers during this period (e.g. your current tiers will not change for July 2021 to August 2021).

Priority Allocation will still be available for eligible Driver-Partners.
We will update you when tiers and XP Points calculation are ready to resume.

For more information on our Covid-19 Support and Safeguards, tap here

Emerald Circle Tiers

Frequently Asked Questions

Emerald Circle is created for all GrabCar and GrabTaxi Partners! The more points you earn, the higher your tier!

XP are based on commission for completed bookings. For every $1 in commission charged, you will earn 7 points. The points are rounded up to the nearest whole number.

Please note that commissions from incentives, if any, will not count towards XP.

Most transport services are eligible, except for GrabResponse and GrabHitch.

Additionally, all non-transport services such as GrabFood, GrabExpress and GrabMart are not considered for Emerald Circle.

The benefits will remain the same, such as priority allocation and many more. Click here to see full benefits for each tier.

Driver-Partners who are eligible for Priority Allocation in Q1 2020 will continue to be eligible in Q4 2020.

With the temporary reduction in points, the quarterly Off Day Points benefit will also be adjusted to 3,000 points. This will be available to eligible Driver-Partners who achieved the respective tiers in Q1 2021 and subsequently met the benefit requirements.

You can check your points from the Driver App by going to ‘My Profile’ > ‘View Tiers and Progress’. Kindly note that the points are not updated in real-time and may take up to 3 days to be reflected.

All GrabCar and GrabTaxi Partners are automatically enrolled into the program. New GrabCar / GrabTaxi Partners will be placed in the Emerald tier for a start.

Tiers are determined by the total XP accumulated over the calendar quarter. As you approach higher tiers, other criteria will be considered too (e.g. Acceptance Rating, Cancellation Rating, Driver Rating, past records, etc.)

Please refer to the infographic above for a better idea.

Tiers will next be renewed in the first week of the next quarter (e.g 1st week of October). Your new tier will be reflected in your app by the end of the second week of the quarter.

No. Calculation of your commission charged for the XP will continue based on the different commission amount for the services you are in.

Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.