GrabShare is a carpooling service where up to two groups of passengers can share a ride headed the same direction, resulting in savings for passengers, and more income for drivers.
Will I earn more with GrabShare?
Yes you should be able to earn more with GrabShare as you will be able to take 2 bookings at the same time, going in the same direction. Although passengers could save up to 30% on their individual fares with GrabShare, you could earn up to 40% more (70% x 2 = 140%) with each trip!
Do I get incentives for GrabShare jobs?
Yes! Please refer to our driver blog for the most current GrabShare incentives.
How do I set up GrabShare on my phone?
There is no work required to set up GrabShare; for all our Android drivers, it will be part of the driver app. Please ensure you have downloaded the latest version.
For our iOS drivers, GrabShare is targeting release in Q1 2017.
I’m not sure how GrabShare works. How do I find out more?
Please go to http://grb.to/gstraining where you can view a training video on GrabShare, or walk in to one of our branches and our friendly staff will assist you.
How will my Acceptance Rating (AR), Driver Rating (DR), and Cancel Rating (CR) be affected if I ignore or reject a GrabShare job?
Your AR, DR and CR for GrabShare and GrabCar Economy (4 seater) are the same. Ignoring and cancelling a GrabShare booking will affect AR and CR for both service types.
Where do I input payment for GrabShare?
This will be the same experience as you have today for GrabCar: once you drop off your first passenger, the payment screen will pop up.
Once you have completed the payment information for the first passenger, you can continue your trip with the second passenger.
How do I switch from GrabCar to GrabShare?
You don’t need to switch; the job card will indicate whether the job is a GrabShare or GrabCar job.
How do I differentiate between a GrabCar and GrabShare booking while I am on a ride?
You will be able to see the job type on the job card, the same as with GrabCar today.
How do I know if the booking is a cash or GrabPay job?
The payment method (Cash or GrabPay) will be displayed in the job card, the same as GrabCar today.
What if one passenger uses cash and another uses GrabPay?
This won’t be a problem for GrabShare – each passenger is treated as an individual, and the payment methods do not need to be identical.
Are there different wallets for GrabCar and GrabShare jobs?
No, each driver only has one Grab cash and credit wallet.
Is the cash out process and timing for GrabShare similar to GrabCar?
How long should I wait for a GrabShare passenger?
You are advised to notify your passenger once you have arrived at the pick up location and wait up to 3 minutes for your GrabShare passenger after which you can cancel the booking and move on to pick up your next passenger.
What should I do if the first GrabShare passenger I pick up asks me not to accept an assigned match?
Politely advise them that by making a GrabShare booking they have accepted that they may have to share their ride, and that drivers are not allowed to ignore bookings. Please stay calm and do not engage in an argument with your passenger, and advise them to contact our customer service if they have issues with the GrabShare product.
28 Sin Ming Lane,
#01-143, Midview City