GrabShare
Earn more by taking more passengers going the same way.
What is GrabShare?
GrabShare is a carpooling service that allows passengers headed in the same direction to share the ride, and the fare. This also allows drivers to earn more by picking up multiple passengers
There are many benefits when driving with GrabShare.
Earn more per trip by taking more passengers going the same way.
Maximise space in your car by filling up your seats with more passengers per trip.
Be kind to the environment. Carpooling reduces your carbon footprint.
How is GrabShare different from JustGrab?
GrabShare
Allows you to take 2 bookings heading in the same direction at the same time.
GrabCar / JustGrab
Allows you to only take 1 booking at a time.
GrabShare
Take a maximum of 2 passengers per booking.
GrabCar / JustGrab
Take a maximum of 4 passengers per booking.
The chance to earn more is right in your Grab Driver’s App.
How It Works
Simply launch the Grab app and start earning more.
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Click the “Power On” Button. Swipe the “Available for job” button to the right.
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The GrabShare icon will appear on the top left of the job card. You will see the Pick-Up point and destination.
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Proceed to passenger’s Pick-Up point. You may receive a 2nd booking before picking up your first passenger.
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Accept the new booking by your 2nd passenger. Pick up your passengers.
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Follow the trip sequence from left to right when you are dropping off your passengers and collect your fare.
Download App
FAQs
What is GrabShare?
GrabShare is a carpooling service where up to two groups of passengers can share a ride headed the same direction, resulting in savings for passengers, and more income for drivers.
Will I earn more with GrabShare?
Yes you should be able to earn more with GrabShare as you will be able to take 2 bookings at the same time, going in the same direction. Although passengers could save up to 30% on their individual fares with GrabShare, you could earn up to 40% more (70% x 2 = 140%) with each trip!
I’m not sure how GrabShare works. How do I find out more?
Please go to http://grb.to/gstraining where you can view a training video on GrabShare, or walk in to one of our branches and our friendly staff will assist you.
How will my Acceptance Rating (AR), Driver Rating (DR), and Cancel Rating (CR) be affected if I ignore or reject a GrabShare job?
Your AR, DR and CR for GrabShare and GrabCar Economy (4 seater) are the same. Ignoring and cancelling a GrabShare booking will affect AR and CR for both service types.
Where do I input payment for GrabShare?
This will be the same experience as you have today for GrabCar: once you drop off your first passenger, the payment screen will pop up.
Once you have completed the payment information for the first passenger, you can continue your trip with the second passenger.
How do I switch from GrabCar to GrabShare?
You don’t need to switch; the job card will indicate whether the job is a GrabShare or GrabCar job.
How do I differentiate between a GrabCar and GrabShare booking while I am on a ride?
You will be able to see the job type on the job card, the same as with GrabCar today.
How do I know if the booking is a cash or GrabPay job?
The payment method (Cash or GrabPay) will be displayed in the job card, the same as GrabCar today.
What if one passenger uses cash and another uses GrabPay?
This won’t be a problem for GrabShare – each passenger is treated as an individual, and the payment methods do not need to be identical.
Are there different wallets for GrabCar and GrabShare jobs?
No, each driver only has one Grab cash and credit wallet.
Is the cash out process and timing for GrabShare similar to GrabCar?
Yes
How long should I wait for a GrabShare passenger?
You are advised to notify your passenger once you have arrived at the pick up location and wait up to 3 minutes for your GrabShare passenger after which you can cancel the booking and move on to pick up your next passenger.
What should I do if the first GrabShare passenger I pick up asks me not to accept an assigned match?
Politely advise them that by making a GrabShare booking they have accepted that they may have to share their ride, and that drivers are not allowed to ignore bookings. Please stay calm and do not engage in an argument with your passenger, and advise them to contact our customer service if they have issues with the GrabShare product.
What happens if i get an unmatched GrabShare Job?
If you complete an unmatched GrabShare Job, you’ll get a 5% commission cashback. This cashback will be credited into your credit wallet the next working day.
This cashback will be reflected in your app along with other rewards and bonuses.
What is GrabShare?
GrabShare is a commercial carpooling service where up to two groups of passengers can share a ride headed the same direction, resulting in savings for passengers, and more income for drivers.
Will I earn more with GrabShare?
Yes, you should be able to earn more with GrabShare as you will be able to take 2 bookings at the same time going the same direction. Although passengers could save up to 30% on their individual fares with GrabShare, you could earn up to 40% more (70% x 2 = 140%) with each trip!
How will my Acceptance Rating (AR), Driver Rating (DR), and Cancel Rating (CR) be affected if I ignore or reject a GrabShare job?
Your AR, DR and CR for GrabShare, GrabTaxi (Standard) and JustGrab are the same. Ignoring and cancelling a GrabShare booking will affect AR and CR for all service types.
Where do I input payment for GrabShare?
- This will be the same experience as you have today for JustGrab: once you drop off your first passenger, the payment screen will pop up.
- Once you have completed the payment information for the first passenger, you can continue your trip with the second passenger.
How do I differentiate between a GrabTaxi and GrabShare booking while I am on a ride?
You will be able to see the job type on the job card, the same as with GrabTaxi today. GrabShare job card is blue in colour.
What if one passenger uses cash and another uses GrabPay?
This won’t be a problem for GrabShare – each passenger is treated as an individual, and the payment methods do not need to be identical.
How long should I wait for a GrabShare passenger?
You are advised to notify your passenger once you have arrived at the pick-up location and wait up to 3 minutes for your GrabShare passenger after which you can cancel the booking and move on to pick up your next passenger.
What should I do if the first GrabShare passenger I pick up asks me not to accept an assigned match?
Politely advise them that by making a GrabShare booking they have accepted that they may have to share their ride, and that drivers are not allowed to ignore bookings. Please stay calm and do not engage in an argument with your passenger, and advise them to contact our customer service if they have issues with the GrabShare product.
How do I key in fixed fares for GrabShare?
Are there any additional stops for GrabShare?
There are no additional stops or additional stop surcharges for GrabShare. If a passenger requests for an additional stop, please advise them that they are not allowed to add additional stops via GrabShare and they can choose to rebook another ride after they have reached their initial destination. Alternative, if they decide to drop early before their destination, you can drop them off but charge them the original full fare.
How many passengers can I pick?
You are allowed to pick up to a maximum of 4 passengers. This is 2 bookings of 2 passengers each.
What if a passenger turns up with 2 other friends?
Politely advise them that by making a GrabShare booking they have accepted that they can only have a maximum of 2 passengers on the ride. They can either choose to have 2 passengers get on the vehicle, or cancel their booking as it is not within GrabShare’s policy.
What happens if i get an unmatched GrabShare Job?
If you complete an unmatched GrabShare Job, you’ll get a 5% commission cashback. This cashback will be credited into your credit wallet the next working day.
This cashback will be reflected in your app along with other rewards and bonuses.
