We’re tremendously honoured by the overwhelming support we’ve received and proud to be your partner on the road every single day.
Listening closely to your feedback over many months helped us better understand your needs, expectations and the challenges you face on the road every day.
This really got us thinking about how we could revolutionise your GrabRentals experience by taking things to a whole new level.
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What is GR Beyond?
GR Beyond is the GrabRentals loyalty programme that offers a range of benefits exclusively for our hirer-partners to get the most out of their rental experience.
Who is eligible for GR Beyond?
All GrabRentals hirer-partners with valid contracts are eligible for and auto-enrolled into GR Beyond.
Are GrabRentals hirer-partners on open contracts eligible for GR Beyond?
GrabRentals hirer-partners on open contracts are eligible for GR Beyond.
However, certain benefits like rental holidays or medical rental recovery days require them to re-contract for 3, 6, or 12 months as these benefits depend on their current GrabRentals contract length.
Is GR Beyond open for hirers renting their vehicle from Grab Fleet Partners or third party rental companies?
GR Beyond is exclusively for GrabRentals hirer-partners only. Hence, hirers who
are renting from Fleet Partners or other rental companies are not eligible.
How does GR Beyond differ from Emerald Circle?
Both GR Beyond and Emerald Circle are Grab loyalty programmes that follow the same quarterly cycle, but are separate from each other.
Emerald Circle is the loyalty programme for all GrabCar drivers, while GR Beyond is the loyalty programme exclusively for GrabRentals hirer-partners.
Hence, GrabRentals hirer-partners are able to enjoy benefits from GrabCar’s Emerald Circle AND GrabRentals’ GR Beyond simultaneously!
How does GR Beyond work?
There are three key highlights in understanding GR Beyond:
- It is a loyalty programme based on points that you earn each quarter.
- You earn points and upgrade tiers by hitting certain targets or criteria.
- You can redeem the points you earned for benefits in the following quarter.
How do I know my GR Beyond tier?
Each tier has a minimum number of points required and your tier would be determined based on how many points you accumulated over a given quarter.
How do I earn points?
You can earn points by fulfilling a variety of criteria.
We intentionally chose targets that are relatively easy to achieve, and that many of you are already doing and have been doing for a long time, such as regularly paying your rental and going to servicing on time. No AR/CR, DR or trip count requirements here! (Scroll up this page to see the full list)
What are ‘GR Beyond Points’?
GR Beyond Points are points that are earned from rental-related criteria such as length of service, servicing attendance, GrabRentals referrals, etc. (Scroll up to see the full list!)
What are ‘GR Extras Points’?
GR Extras Points are earned by a GrabRentals hirer-partner whose Emerald Circle Tier falls under Ruby, Sapphire, or Diamond. (Scroll up for the point allocations)
What are ‘Tier Rewards Points’?
Tier Reward Points are bonus points awarded to hirer-partners who achieve either Silver, Gold, and Legend Tier for any given cycle. (Scroll up for the point allocations)
Tier Reward Points do not count towards your tier, but they increase the total number of points you could spend so you could redeem even more rewards!
What are ‘Special Bonus Points’?
Special Bonus Points are occasional one-off bonus points that may or may not be available on a given cycle. Hence, they are subject to change, and
For example, hirer-partners who have been with GrabRentals from August 2016-September 2017 receive ‘Pioneer Bonus Points’ for the first cycle of GR Beyond as a token of appreciation for their loyalty.
Like Tier Reward Points, Special Bonus Points do not count towards your tier, but they increase the total number of points you could spend so you could redeem even more rewards!
How do I find out how many points I have?
For the first cycle, from October to December 2018, we will be sending out bi-weekly newsletters via email to update you on your total points thus far.
Starting 2019, we will introduce an online portal for you to check your achievements and points, and redeem benefits.
How can I use my points to redeem rewards?
You can start redeeming rewards in December 2018 via an online portal. Stay tuned for more details to come! 🙂
Do my points have an expiration date?
Points are valid for one quarter; hence, they will refresh every 3 months.
What happens to unused points in the previous quarter?
Unused points in the previous quarter will be forfeited. We will be sending you reminders to utilise your remaining points either via email or SMS nearing the end of the quarter.
What rewards do I get under GR Beyond?
For the first cycle, from October to December 2018, the rewards on offer will be in Grab credits towards your Grab credit wallet balance.
Starting 2019, we will introduce a wider variety of rewards spanning healthcare, shopping, food, entertainment, and lifestyle.
How could I give feedback on GR Beyond or find information not listed here?
You may reach us via our hotline at 65 3138 8644. We are available from 10.30am-6pm every Monday-Friday, excluding Public Holidays.