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Introducing Grab’s in-app navigation for Grab Drivers

At Grab, your safety is our utmost priority. We understand it can be challenging for you, our Driver-Partners, to drive while switching between multiple apps.

To help address this, we are launching a new navigation experience within the Grab Driver app. This feature will be tested with selected group of Driver-Partners from May 2018 onwards, where the end-to-end driving experience is kept entirely within a single app, allowing for better and uninterrupted concentration on the road.

*Please ensure your Grab Driver App is v5.38.0 and above

How it looks

Do note that you can still receive back-to-back jobs or GrabShare matches while navigating within the Grab Driver app. Your map will automatically be updated when the job is accepted. If you do not wish to accept the job, tapping the ‘Job Skip’ button* returns you to the navigation screen.

*Tapping ‘X’ on the job card ignores the job, and will affect your Acceptance Rate.

Selecting your preferred navigation provider

  1. Enter your Grab Driver profile and access the ‘Settings’ page
  2. Tap on ‘Navigation Provider
  3. Select your preferred navigation provider

Your preferred navigation provider will now open by default whenever you tap on the ‘Navigate’ icon during a trip.

Frequently Asked Questions

Q: How do I know if I’m part of the pilot programme?
A: You would have received an email or SMS from Grab indicating that you’ve selected to be part of the pilot programme. Please note that this feature is only available for Android devices with Grab Driver app v5.44.0 and above.

Q: How are routes recommended in the in-app navigation experience?
A: Routes are dynamically recommended based on the fastest route at that point of time.

Q: Can I the in-app navigation when not in a Grab job?
A: No. It can only be used while in a Grab job, or with the My Destination feature.

Q: I’ve accepted a back-to-back job / GrabShare match. Will my route be updated automatically?
A: Yes. Your route will automatically be updated after accepting a back-to-back job or GrabShare match.

Q: What happens if PAX requests for an additional stop, or a change of stop, outside of the original booking? Can the in-app navigation support this?
A: No. As the request is outside of the original booking, the in-app navigation experience is unable to support this.

Q: What is the ‘Download’ function under the navigation setting?
A: This feature allows you to download your local map into your phone. By doing so, you will be able to save on mobile data usage while navigating within the Grab Driver app!