Remember the improved cancellation feature? Now it’s way better!
Starting 1st October 2018, as part of our efforts to improve your daily Grab earnings and driving experience, you will receive $4 in compensation when you choose a cancellation reason that does not affect your Cancellation Rate (CR), i.e:
- Passenger no show (after waiting for at least 5 minutes at pick-up point)
- Passenger is with a child
- Passenger is with a pet
- Too many passengers or luggages
- Can’t pick up at location
Bear in mind that the weekly quota of 6 cancellations still applies, and any cancellation that affects your CR will not result in a compensation.
How Does It Work?
Everything’s done automatically now! When you cancel the trip, or when passengers cancel after 5 minutes*, the $4 compensation will be added immediately into your Grab Driver app Cash Wallet.
The compensation will also be reflected in your job history and weekly Partner Statement.
*If you take too long, i.e not travelling at the average distance that should have been covered within 5 minutes, or do not travel towards the passenger, the compensation is not applicable even if the passenger cancels after 5 minutes.
Left: When passengers cancel after 5 minutes
Right: Driver cancellations that do not affect CR
To enjoy the feature, please ensure that you’re on Grab Driver app v5.49.0 (Android) / v1.36.0 (iOS) or above.
Frequently Asked Questions
Q: Who is eligible for this compensation?
A: This is applicable to all active GrabCar and GrabTaxi Driver-Partners.
Q: What happens if I accept a booking, but the passenger cancels after 5 minutes?
A: Yes, we know this is frustrating as well, and you will also receive a $4 compensation for that. While it was credited weekly previously, effective 1st October 2018 the compensation will be instantly credited to your cash wallets.
Q: Why am I not compensated when a Passenger cancels 5 minutes after I have accepted the booking?
A: 2 possible reasons:
- You might have taken too long to reach the passenger i.e not travelling at the average distance that should have been covered within 5 minutes.
- You did not travel towards the passenger.
Q: Who pays for this cancellation compensation?
A: Currently, this cancellation compensation comes from Grab and will be paid automatically into your Cash Wallet.