At Grab, we strive for each and every journey to be as seamless as possible for our Driver-Partners. However, confusion and uncertainty may arise when passengers need to make an urgent or last minute change to their destination.
That’s why from 8 October 2018 onwards*, passengers will be able to change their drop-off point within their own Grab app. When this happens, your Grab Driver app will update** to show the new destination, the fixed fare for the total distance travelled, as well as a ‘Change Drop-Off’ surcharge (added automatically).
This helps ensure that you’re paid fairly and accurately for your entire driving journey. Therefore, do not enter an additional SGD 5 surcharge at the end of the trip.
This helps ensure that you’re paid fairly and accurately for your entire driving journey.
| Service | ‘Change Drop-Off’ surcharge |
|
JustGrab GrabCar GrabCar 6-seater |
SGD 3.00 |
|
GrabFamily (Ages 1-3) GrabFamily (Ages 4-7) GrabFamily (Ages 4-7) 6-seater GrabCar Plus GrabAssist |
SGD 3.00 |
|
GrabCar Premium GrabCar Premium 6-seater |
SGD 5.00 |
|
GrabCoach 9-seater GrabCoach 13-seater GrabCoach 23-seater GrabCoach 40-seater |
SGD 5.00 |
Note that the surcharge is only applicable to fixed fare jobs, and the surcharge amount will differ for different services.
*The feature is currently under pilot testing, and will be available to all passengers by end-October.
**For Partners on third-party navigation apps (Google Maps, Waze, etc.), you will receive a pop-up (Android) or push notification (iOS) alert when the destination changes. Please tap on the Navigate button again to route to the correct drop-off point.
How Does It Work?
- You’ll receive a notification stating that the drop-off location and fare has been updated
- Tap the Navigate button to route to the passenger’s updated destination
- The final fare will be based on the total distance travelled, and includes an additional ‘Change Drop-Off’ surcharge
Frequently Asked Questions
Q: How does Grab calculate the fare when a passenger changes his/her destination?
A: The fare will be based on:
- Distance already travelled
- Distance to the new drop-off point
- Any high-demand pricing present at time of original booking
- A ‘Change Drop-Off’ surcharge dependent on the type of service booked
Q: Do I still need to add the additional SGD 5 surcharge at the end of the trip for?
A: No, as it will be added automatically to the final fare!
Q: How many times can a passenger change his/her destination?
A: Passenger can only change their destination once per trip.
Q: For GrabShare rides and My Destination jobs, can passengers change their destination?
A: No, passengers will not be able to change their destination for GrabShare rides and My Destination jobs.
Q: Can the passenger change his/her drop-off point after I’ve accepted a Back-to-Back (B2B) job?
A: No, passengers will not be able to change their destination after you’ve accepted a back-to-back (B2B) job.
Q: If I’m on a third-party navigation app (e.g. Google Maps, Waze), will I be notified if the passenger changes his/her destination?
A: Yes. Android users will receive a pop-up alert, while iOS users will receive a push notification. Tap on the message to return to the Grab Driver app, and then tap on the Navigate button to route to the correct drop-off point.
Q: Does Grab collect commission from the ‘Change Drop-Off’ surcharge?
A: Yes. Since the ‘Change Drop-Off’ surcharge is part of the fare, Grab will collect a commission from this.
Q: Who pays for this surcharge?
A: Passengers will pay for the surcharge.
