GrabAcademy Portal – Professional & Personal Development

Your development on and off the road is important to us. That’s why we want you to have ready access to all the training you need – from the day you join. We’re here to guide you through the steps to ensure you consistently provide the highest standards of services as a Grab driver-partner. And because your personal growth also matters, our career support portal offers upskilling courses to help you build a better life for yourself. Whichever stage of training you need, you’ll find it all here!

You’ve finished your onboarding and are now activated on the Grab platform – but the training doesn’t stop there. On-the-job training includes optional mentoring and personal development programmes so you can keep improving. There are also mandatory refresher programmes for driver-partners who fall short of our standards.

While on the job, it’s important to learn all these features available to you on the platform, as well as how to be a safe driver, and what it takes to provide the best customer service. In this section, our easy-to-use keyword search lets you quickly access the courses you want – just type in the keyword and select from the menu.

Advanced Features Training
Know the features available to you on the Grab platform, Understanding how these features work will greatly improve your experience as a Driver-Partner.
Easily access this course by searching “Feature” via GrabAcademy in your driver app.

Safety Training
Learn the essentials on how to be a better, safer driver – and be aware of the types of unprofessional or inappropriate behaviour you need to avoid.
Easily access this course by searching “Safety” via GrabAcademy in your driver app.

Service Training
A positive attitude in service pays! Here you’ll learn about providing a 5-star service, from looking smart & managing ratings, to how to communicate better with customers.
Easily access this course by searching “Services” via GrabAcademy in your driver app.

Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.