You’ve finished your onboarding and are now activated on the Grab platform – but the training doesn’t stop there. On-the-job training includes safety & service training and personal development programmes so you can keep improving. Check out the available resources.

While on the job, it’s important to learn all these features on the platform, and what it takes to provide the best customer service. In this section, our easy-to-use keyword search lets you quickly access the courses you want: just type in the keyword and select from the menu.

Advanced Features Training
Know the features available to you on the Grab platform. Understanding how these features work will greatly improve your experience as a Delivery-Partner.
Easily access these courses by searching “Feature” via GrabAcademy in your delivery-partner app.


GrabFood Training
Learn the essentials on food handling practices to ensure less spillage and more quality service.
Easily access these courses by searching “GrabFood Training” via GrabAcademy in your delivery-partner app.


Refresher Training
Refresh your knowledge on service standards. The Good Delivery Service Improvement Course equips you with the right tools to ensure stellar delivery and customer service.
Easily access these courses by searching “Refresher” via GrabAcademy in your delivery-partner app.


Safety Training
Learn the essentials on how to be a better, safer delivery-partner – and be aware of the types of unprofessional or inappropriate behaviour you need to avoid.
Easily access these courses by searching “Safety” via GrabAcademy in your delivery-partner app.


Service Training
A positive attitude & good service pays! Here you’ll learn about providing 5-star service, from looking smart & managing ratings, to how to communicate better with customers.
Easily access these courses by searching “Services” via GrabAcademy in your delivery-partner app.


Skills Training
Be equipped with various skills sets on providing the highest service and hygiene standards while also being safe on the job. Attend the course at ZERO cost and get an official certificate by Ngee Ann Polytechnic.
Sign up here, while stock lasts and visit the Skill Training page for more information!

Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.