Important updates

Log your temperature 2x a day.

As a precautionary measure, the authorities has recently advised all taxi and private hire car drivers to monitor their temperatures more frequently. It is recommended that you do so twice a day, before you start your shift and periodically in between.

To help you better keep track of your daily temperature, starting 11 Feb, you are encouraged to log your temperature 2x a day, via the Grab Driver app.

There are now two ways you can do so:

1. Submit your daily temperature via an online form on the Grab Driver app (Under the ‘Discovery’ tab)

2. (NEW) Visit the temperature screening stations @ Stadium MRT Taxi Stand, set up by the Private Hire Vehicle Association (“NPHVA”) along with ride-hailing operators like Grab, TADA, Go-Jek and Ryde.

 Time:

11am to 3pm daily, starting from 14 Feb 2020

 Location map:

If you have visited the temperature screening station and your temperature is below 38°C, an ‘I am OK’ sticker will be issued to you to indicate that you are well. We strongly recommend that you submit your temperature on our app via the online form after a screening.

If you are feeling unwell, please stop work immediately and see a doctor. And remember to stay safe by practicing good hygiene.z

GrabShare services will be temporarily suspended from 9 Feb 1AM.

Due to the latest COVID-19 developments, GrabShare services will be temporarily unavailable from 9 Feb 1AM until further notice.

For GrabHitch drivers, we strongly recommend that you do not stack multiple riders during this period. We appreciate your understanding.

We apologise for any inconvenience caused.

Your wellbeing is our top priority and we appreciate your patience as we work with the relevant authorities during this period. We will provide you with more detailed information as they develop. In the meantime, stay safe and thank you for your support.

Livelihood safeguards

In light of the change in ride behaviour during this time, a Special Relief Fund has been set up for eligible driver-partners to supplement your income for the next 90 days, starting 2 March 2020. It is made up of (i) Government-funded Support and (ii) a Weekly Cover from Grab.

During this time, we’re also providing additional support to any driver-partners diagnosed, hospitalised, quarantined or under leave of absence due to COVID-19. We are working closely with the relevant authorities to monitor the situation, and will update support measures based on how the situation develops.

This section describes the Government-funded Support component of the SRF.

From 2 Mar – 30 May, any driver-partner who meets the eligibility criteria set by LTA will receive a payout of $10/day per vehicle.

Details will be sent to driver-partners who qualify, from all the ride-hailing platforms that they are a part of. Please select only one platform to get your government payout from to avoid delays caused by duplicated submissions to LTA.

Note: For driver-partners who did not meet the criteria set by LTA and are not eligible for SRF Government-funded Support, you may reach out to LTA for feedback at Feedback@lta.gov.sg. Alternatively, you may contact NTUC at drivercarefund@ntuc.org.sg to enquire about your eligibility for the Driver Care Fund (DCF).

Refer to LTA’s website here on detailed Terms & Conditions for Government Support.

As Grab’s contribution to the Special Relief Fund, the Weekly Cover will provide driver-partners who have completed >=200 trips/month in Q4 2019 with a fixed sum of $45 or $85/week per driver-partner; in addition to the Government-funded Support of $10/day per vehicle.

During this time, to counteract the decrease in demand for rides, the Missions scheme will be replaced with the Weekly Cover from Grab. It offers a broader base of driver-partners a more attainable target to hit during this time. Allowing for more income security with a fixed weekly payout. There will also be no change to Emerald Circle tiers (no upgrade or demotion), and we will review it again as the situation stabilises.

We’ve heard your concerns and are working to provide further support measures to you, while finding ways to improve the ride demand situation.

As we work towards this, we will continue to offer the Super Steady scheme until the end of May to driver-partners with a streak count of >=3 months as at end Feb 2020. From March to May 2020, the standard commission rebate criteria applies. No new driver-partners will be on-boarded during this period and no driver-partner will be reinstated into the Super Steady scheme should the streak be broken during these 3 months.

Terms & Conditions

  • Weekly Cover payout is NOT commissions deductible.
  • Payout of Weekly Cover will be on every Monday.
  • MyDestination trips are not included for Weekly Cover by Grab.
  • During the program, Emerald Circle tiers will remain unchanged as of 2 March 2020. Hence,
    • No promotion / demotion of tiers between Q1 2020 and Q2 2020.
    • No early promotion every 2 weeks for previous Missions tiers.
  • Eligible driver-partners will have this program paused during their quarantine/hospitalisation/LOA period, as they will be supported by Income Loss Coverage which provides rental waiver, one-time income support payout and prolonged medical leave.

Lump sum payouts for driver-partners affected by COVID-19.

Thank you for your dedication to being on the road. Because of you, Singaporeans are able to go about their daily lives. 

Your commitment has inspired GrabInsure and our long term insurance partner, Chubb, to show their support by providing a free Driver Care benefit for you.

With this, any driver-partners diagnosed with COVID-19 will receive a lump sum payout of either $500 or $1000 (for GrabCare driver-partners) from Chubb to help with their recovery.

In addition to this, Grab will continue to provide additional income support to any driver-partner hospitalised, quarantined or on LOA. And GrabRentals will also offer free vehicle disinfection on your servicing sessions.


  • Driver Care protection is automatically available to all Grab driver and delivery-partners from 19 February – 19 March 2020. 
  • Claims must be submitted within 30 days of being diagnosed with COVID-19. 
  • To make a claim, driver and deliver-partners need to complete the claim form and attach a medical report confirming the diagnosis of COVID-19.
  • Claims can be submitted to Chubb via email (a&hclaims.sg@chubb.com) or phone (+65 6299 0988).
  • Chubb will pay as a lump sum payout of either $1,000 or $500, subject to policy terms and conditions.

*LOA (Leave of Absence) valid for driver-partners who have declared and presented an air ticket/boarding pass and passport showing that they have travelled to Mainland China and returned to Singapore on/after 20th Jan. Not applicable to driver-partners who departed on/after 28 Jan.

For driver-partners who are placed under quarantine* by the authorities in relation to COVID-19, we will provide the below assistance:

  1. Vehicle Rental Waiver
    Driver-partners who are renting their vehicles from GrabRentals and GrabRentals’ affiliated partners will be reimbursed their rental fee during the quarantine period.
  2. Loss of Income Support: Driver-partners will get a one-time support of up to S$500 for loss of income during the quarantine period.
  3. Prolonged Medical Leave: Driver-partners can claim up to 85% of your average earnings under the PML scheme. (Applicable for Diamond, Sapphire and Ruby driver-partners, with medical or hospital certs)

    *Commission rebate will not be paid out for the affected month.

     

    *Contact our Customer Support via the Help Centre to inform you are under quarantine and submit your MOH quarantine order within 60 days from date of receipt of the order.

    We will continue to monitor the situation and will provide more assistance if required.

Personal Safeguards

Face masks are available (1 per driver-partner) at the Grab Driver Centre @ Midview City. Please drop by to collect yours only if you have a cough or runny nose to ensure we have ample supply when we really need it.

Stay informed

As an important pillar in our community, it’s vital that you rely only on credible news sources and official government statements for updates so you are well informed of the situation. You can find official updates from MOH here.

All Driver-Partners are required by the authorities to make your travel and health declaration. 

  1. If you have travelled to China after 14 Jan 2020, click here
  2. If you intend to travel to China, click here

GrabCare Packages

Thank you for supporting our healthcare professionals by volunteering for GrabCare. Your selflessness and dedication has inspired individuals and companies across Singapore to reach out and offer support to you.

Your commitment has inspired GrabInsure and our long term insurance partner, Chubb, to show their support by providing a free Driver Care benefit for you.

With this, any GrabCare driver-partners diagnosed with COVID-19 will receive a lump sum payout of $1000 from Chubb to help with their recovery.

In addition to this, Grab will continue to provide additional income support to any driver or delivery-partner hospitalised, quarantined or on LOA. And GrabRentals will also offer free vehicle disinfection on your servicing sessions

Thank you again for driving us forward during this time.

  • Driver Care protection is automatically available to all Grab driver and delivery-partners from 19 February – 19 March 2020.
  • Claims must be submitted within 30 days of being diagnosed with COVID-19.
  • To make a claim, driver and deliver-partners need to complete the claim form and attach a medical report confirming the diagnosis of COVID-19.
  • Claims can be submitted to Chubb via email (a&hclaims.sg@chubb.com) or phone (+65 6299 0988).
  • Chubb will pay as a lump sum payout of either $1,000 or $500, subject to policy terms and conditions.

Frequently Asked Questions

Driver care by Chubbs Insurance

Driver Care is a complimentary add-on benefit under the Group Prolonged Medical Leave insurance policy, covering all tiers of Grab Driver and Delivery-Partners. This benefit provides a lump sum payout in the event of diagnosis of COVID-19, subject to policy terms and conditions.

No. This benefit is automatically available as a free coverage provided to all Grab Driver and Delivery-Partners.

All Grab Driver and Delivery-Partners (including Grab drivers, GrabFood drivers and GrabExpress drivers) who have logged in to and accepted at least one booking or delivery request in the Grab driver or GrabFood applications within the 90 days preceding diagnosis of the COVID-19 are eligible for this benefit.

In the unfortunate event a Grab Driver or Delivery-Partner is diagnosed with COVID-19, he/she will receive:

  • a lump sum payout of S$1,000 for Grab Driver who has signed-up to provide GrabCare transport services prior to being diagnosed with the COVID-19; or
  • a lump sum payout of S$500 for all other driver and delivery-partners.

For the avoidance of doubt, this benefit can only be claimed once by any one Grab Driver or Delivery-Partner irrespective of whether a Grab Driver is also a Delivery-Partner.

GrabCare drivers are a group of driver-partners who have voluntarily committed to providing on-demand transport services for healthcare professionals to increase their likelihood of getting a ride before and after their shifts.

Accordion Content

Scan the completed Claims Form, medical report confirming the diagnosis of COVID-19 and any other supporting documents to a&hclaims.sg@chubb.com

Please submit your claim within 30 days from the date of diagnosis of COVID-19.

All Grab Driver and Delivery-Partners will automatically be entitled to this benefit from 19 February 2020 to 19 March 2020, there is no need to apply.

For more information or assistance, you can reach out to Chubb’s Customer Service Hotline at +65 6299 0988 (Mondays to Fridays, 9am – 5pm, excluding Public Holidays. Alternatively, You can also call the Grab Customer Experience team at +65 6655 0005.

Yes, the Driver Care benefit is extended and applicable to all tiers of Grab Driver and Delivery-Partners This benefit does not apply to your Prolonged Medical Leave Plus policy.

No, to be eligible for cover a Grab Driver or Delivery-Partner must have logged in to and accepted at least one booking or delivery request in the Grab driver or GrabFood applications within the 90 days preceding diagnosis of the COVID-19.

If you have another insurance policy, you can claim the Driver Care benefit on top of your existing coverage.