As we ease into Phase 3 (Heightened Alert), we’re happy to announce that GrabHitch services will be up and running again this 14 June!

While we’re sure you’re raring to start accepting Hitch rides again, we’ll need your help to safeguard the health of both you and your passenger.

Please be informed of the following changes to the GrabHitch community guidelines, effective 14 June till further notice:

Besides that, please take note of the following safety recommendations:

Good news! We are carrying forward your Hitch Club tier…

For drivers who have completed at least 1 ride from 1 April – 30 June 2021, your existing tier status as of 30 June 2021 will be carried forward to 1 July to 30 September 2021

This will be reflected on your Hitch Club profile starting 1 July 2021.

We remain committed to providing relevant and affordable Hitch Club benefits, and will be working closely with the authorities to resume GrabHitch service as a safe and affordable transport option for Singaporeans.

Stay safe, and see you back on the road real soon!

Q: How many bookings or trips can I accept daily during Phase 3 (Heightened Alert)?

All drivers are allowed to accept only 1 Hitch booking per trip (no stacking allowed). For all drivers who do not have a PDVL and/or driving a non-PHV car, you are required to abide by LTA’s carpooling trip limitation of 2 trips per day.

Q: What if I continue to stack, i.e. accept more than 1 booking per trip during Phase 3 (Heightened Alert)?

Any driver found stacking will have their account reviewed for suspension.

Q: If my passenger is unwell or not wearing a mask, can I cancel the ride?

Yes, you may cancel the ride and submit your feedback via ‘Rate My Rider’ tool in the Help Centre. Passengers found not wearing masks will have their accounts reviewed for suspension.

Q: Can a family member join me in the car while I pick up a rider?

Yes, but as a precaution to practise safe distancing, your family member must sit in front of the car and wear a mask. Bringing in more than one family member is strongly discouraged.

Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.