In line with the Ministry of Health’s announcement to exit the Stabilisation Phase into a Transition Phase, we’re happy to announce that GrabHitch services will be up and running again this 23 November!

While we’re sure you’re raring to start accepting Hitch rides again, we’ll need your help to safeguard the health of both you and your passenger.

Please be informed of the latest GrabHitch community guidelines, effective 23 November till further notice:

Besides that, please take note of the following safety recommendations:

FAQS

Q: How many bookings or trips can I accept daily?

All drivers are allowed to accept only 1 Hitch booking per trip (no stacking allowed). For drivers who belong to the following categories:

i) do not own a PDVL 

ii) own a PDVL but drive a non-PHV car

You are required to abide by LTA’s carpooling trip limitation of 2 trips per day.

 

Q: What if I continue to stack, i.e. accept more than 1 booking per trip?

Any driver found stacking will have their account reviewed for suspension.

 

Q: If my passenger is unwell or not wearing a mask, can I cancel the ride?

Yes, you may cancel the ride and select “Passenger is not wearing a mask” as the reason. For non-migrated drivers, you may submit your feedback via ‘Rate My Rider’ tool in the Help Centre after cancelling the ride. Passengers who are found not wearing masks will have their accounts reviewed for suspension.

 

Q: Can a family member join me in the car while I pick up a rider?

Yes, as part of our safe distancing measures, your family member must sit in front of the car and wear a mask. Bringing in more than one family member is strongly discouraged.

Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.