As we ease into Phase 2 of Singapore’s reopening, we’re happy to announce that GrabHitch services will be up and running once more this 22 June, 10AM!

While we’re sure you’re raring to start accepting Hitch rides again, we’ll need your help to safeguard the health of both you and your rider.

Please be informed of the following changes to the GrabHitch community guidelines, effective 22 June till further notice:

Besides that, please take note of the following safety recommendations:

Some of you may be wondering about your Hitch Club tiers…

We are pleased to inform you that your existing tier status of 30 June 2020 will be carried forward to 1 July-30 September 2020

This will be reflected on your Hitch Club profile starting 1 July 2020

As it has been tremendously difficult times for the nation, Grab is committed to providing relevant and affordable Hitch Club benefits, and will be working closely with the authorities to resume GrabHitch services as a safe and affordable transport option for Singaporeans. 

Stay safe, and see you back on the road real soon! 

FAQs

Hitch Service Resumption

Q: How many bookings or trips can I accept daily during Phase 2 of reopening?

A: All drivers are allowed to accept only 1 Hitch booking per trip (NO stacking allowed). For non-PHV drivers, you are still required to abide by the carpooling trip limitation of 2 trips per day.

Q: What if I continue to stack, i.e. accept more than 1 booking per trip during Phase 2 of reopening?

A: Any driver found stacking will have their account reviewed for suspension.

Q: If my rider is unwell or not wearing a mask, can I cancel the ride?

A: Yes, you may cancel the ride and submit your feedback via ‘Rate My Rider’ tool in the Help Centre. Riders found not wearing masks will have their account reviewed for suspension.

Q: It is recommended for riders to book up to a maximum of 3 seats. What happens if my rider shows up in a group of 4 or more?

A: You may reject and cancel the ride. Do submit your feedback via ‘Rate My Rider’ tool in the Help Centre. 

Q: Can I ask my rider to sit behind?

A: Yes, kindly educate him or her that this is a precautionary safety measure to protect both drivers and riders. We are also actively informing riders to take the back seat during this period.

Q: Can a family member join me in the car while I pick up a rider?

A: Yes, but as a precaution to practice safe distancing, your family member must sit in front of the car and wear a mask. Bringing in more than 1 family member is highly discouraged.

Hitch Club Tiers 

Q: What’s going to happen to my tier and points at the start of Q3? 

A: On 1 July, you will get to keep your tier as of 30 June, e.g. if you end Q2 as a Champ, you will get to keep your Champ status for the entire Q3 (until 30 September). 

Q: Will my existing Hitch Club points earned in Q2 be carried forward too?

A: Your Hitch Club points will be reset to 0 as of 1 July.

Q: Will there be any changes to Hitch Club mechanics given that it’s much harder to maintain the tiers due to the no-stacking policy during Phase 2 of reopening?

A: All existing mechanics remain unchanged for now. We are currently reviewing this and will provide updates again.

Q: What if my Hitch Club Profile is not updated with the correct tier on 1 July?

A: Please contact us via Help Centre.

Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.