The Grab and Uber apps continue to operate as normal until 7 May, after which the Uber service will cease in Singapore. Passengers who wish to use Grab to book rides can download the Grab app here.
We’ve prepared some answers to the questions you may be asking:
Will I still be able to use the Uber app?
The Uber service will be available in Singapore 7 May 2018. Uber riders can immediately download and use the Grab app to book rides for your travelling needs in Southeast Asia.
How do I start to use the Grab app?
Just download the Grab app from Google Play or App Store, register your account with us and that’s it! You can start riding with Grab today. For passengers new to Grab, welcome! There are in-app tips on how to use the Grab app for ride bookings, GrabPay, GrabRewards and more.
What’s the difference between the Grab and Uber apps?
The most important thing is the same – you can book your daily rides easily, on-demand and choose the transport service you prefer, whether car or taxi.
You also get more out of Grab. With GrabRewards, you enjoy more value with your rides. Ride, earn points, and redeem them instantly for benefits such as vouchers for coffee, movie tickets and more. Or if you prefer, you can also redeem your GrabRewards points for discounts off your next ride.
Grab also has GrabPay. It’s easy to top-up. Use it to go cashless when you pay for rides, and you can use GrabPay to pay for in-store purchases or transfer money easily to your friend.
Will fares change?
No. We are maintaining our fare structure and will not increase base fares.
Will I be able to get a ride faster?
In the following weeks, you’ll be able to enjoy a faster booking experience, as we welcome more drivers to the Grab platform.
What happens to my account information in the Uber app?
Your Uber rider account information will not be visible in the Grab passenger app, however you can still view your past Uber trips and ratings in the Uber rider app. Your Uber rider account remains active and can be used when you’re in any country outside Southeast Asia where Uber operates.
I’m an Uber Eats customer. What does this mean for me?
Please visit grab.com/sg/comingtogether-food to learn more
I am an Uber for Business customer. How will this change affect me?
Uber for Business services for employees of local and global companies will not be supported for trips taken in Southeast Asia after the transition. Uber rides outside of Southeast Asia will still be supported through existing Uber for Business agreements.
If you or your employer is interested in a Grab for Business account, contact our country corporate sales team via grab.com/business.
Is any data being transferred from Uber to Grab?
For riders who Uber determined were from Singapore, or took a majority of their rides in Singapore, Uber has transferred rider account information, including contact details, to Grab. Rider’s payment information including credit card details stored by Uber were not transferred to Grab. Grab did not create any new user accounts using Uber’s historical rider data. All new Grab users will have to create their own new Grab passenger account.
What is Grab doing to ensure that the data transferred is secure?
At Grab, we respect the privacy and confidentiality of our users’ data and operate in compliance with the applicable privacy laws. We are committed to protecting our users’ data and would like to reassure all our users partners that we have security and anti-fraud measures in place to ensure that their personal details remain safe and secure.
For more information on Grab’s data privacy policy please visit www.grab.com/privacy
I would like to delete my Uber and/or Grab accounts. How do I do this?
To delete your Uber user account please visit help.uber.com
To delete your Grab user account please visit https://help.grab.com/hc/en-sg/articles/115006119328-Delete-my-Grab-account
To request removal of personal information transferred to Grab by Uber, please contact our customer support center or email dataprotection@grab.com and Grab will ensure that the necessary steps are taken to comply with your request.
For more information on Grab’s data privacy policy please visit www.grab.com/privacy
