Grab has acquired Uber in Southeast Asia. To our valued driver-partners, thank you for providing safe and comfortable rides to our passengers. We look forward to bringing you even more benefits and opportunities this year.

To Uber drivers who are interested to join the Grab platform, just follow the steps in the ‘Ready to Sign Up’ section below and sign up. Grab has helped thousands of former Uber drivers sign up to the Grab platform and will continue to provide support to those who are interested, as well as to obtain your PDVL.

You may have a few questions. We’ll try our best to answer them here. But as always, do reach out to a Grab representative should you need any more clarification.


For All Drivers-Partners

As driver-partners, this means you will enjoy the benefits of a larger Grab network, with a larger pool of passengers. For example, more bookings, better matching of passengers and drivers, and greater earning potential.

In the immediate term, nothing changes. Both Grab and Uber driver-partners can drive as you normally do. The Uber app will continue to run until 7 May 2018, so that Uber drivers can continue to drive while we work to onboard all interested drivers onto the Grab platform. Interested Uber drivers are encouraged to start their registration process with Grab as soon as they can, to ensure that they can continue to drive after Uber service closes.

Please be patient if we take a bit more time to answer any questions you may have. Your livelihoods matter to us, and we have people working throughout the day to support you on signing up and obtaining your PDVL.

Yes, interested Uber driver-partners can easily sign up to drive with Grab. We welcome Uber driver-partners to join the Grab family!

For Grab Driver-Partner

You can continue driving as per normal. As we welcome interested Uber passengers and driver-partners onto the Grab platform, there will be more passengers using Grab, which will mean more jobs, less waiting time, and ultimately more earnings for you.

With our Better 365 programme, we will continue to work hard to provide better support, benefits and driver tools for you. Thank you for being our partners and for being part of the Grab family.

The benefits and incentives structure remain the same.

No. As we welcome interested Uber passengers and driver-partners onto the Grab platform, there will be more passengers using Grab, which will mean more jobs, less waiting time, and ultimately more earnings for you.

No. The Grab platform is growing and this benefits all our driver-partners. Our services remain the same – both private hire car and taxi drivers are welcome to use Grab to get bookings.

have the option to select fares on the Grab platform. Taxi drivers from our partners can will be able use the Grab platform to toggle between the ‘standard taxi’ service to accept metered fares, and / or the ‘JustGrab’ service to accept dynamic fares. Taxi drivers can also accept street hails as they choose.

For Uber PHV Driver-Partners

The Uber Partner app will continue to be operational in Singapore until 7 May 2018, following which it will be discontinued. We recommend drivers who wish to join the Grab platform to sign up with us at your earliest convenience. For sign-up information, please see “ready to sign-up?” section below.

Your Uber account information will be transferred to Grab upon notice. You will be informed on how to sign up as a Grab driver-partners to drive with us. For more information, please see the “ready to sign-up?” section below.

At Grab, we respect the privacy and confidentiality of our users’ data and operate in compliance with the applicable privacy laws. We are committed to protecting our users’ data and would like to reassure all our partners that we have security and anti-fraud measures in place to ensure that their personal details remain safe and secure.

Thank you for wanting to join the Grab family! If you’re a new driver to the Grab platform, you can sign up to be a Grab driver-partners by following the instructions in the ready to sign-up?” section below. Please do to ensure you can continue to drive. Uber drivers who also have existing Grab accounts can simply continue to drive using the Grab Driver app.

We have a Better 365 programme for our driver-partners, where we work hard to provide better support, benefits and driver tools for you. Increasing incomes for our drivers is important, and all incentive communications are broadcasted weekly on the Grab Driver app. As part of Better 365, we also believe in building a community where we look out for each other and celebrate milestones together. Join the Grab family today!

It usually takes 5 working days, after you’ve completed training, to process new driver registrations. We may take a longer time to process your registration as we expect large number of new drivers registering with us in these few weeks. We have Grab folks working overtime to onboard all new drivers, and humbly ask for your patience in this period.

You can continue to drive using the Grab Driver app as long as you still have a valid driver account with us. However, if your account is no longer valid or has been terminated, please follow the instructions in the “ready to sign-up?” section below and we will assist with processing the reactivation of your account.

Uber will pay you for the fares and corresponding incentives from the rides you picked up using the Uber Partner app. You can contact Uber support within the ‘Help’ section of your Uber app, or on help.Uber.com.

Uber will continue to serve and resolve all existing requests in this transition period. You can contact Uber support within the ‘Help’ section of your Uber app, or on help.Uber.com.

For questions related to Grab, such as how to sign up to drive with us, you can get more information in the “ready to sign-up?” section below.

No, however you will still be able to log into your Uber driver app or go to Uber.com to view your full transaction history.

When you sign up as a Grab driver, there will be an online training covering the use of the Grab Driver app. This online training is prepared to help you learn how to be a successful Grab driver. If you prefer to visit our driver center, you are encouraged to make an appointment here so that our representatives can be readied to assist you with the information you require.

Uber has transferred individual driver data that is required to sign up driver-partners with Grab, facilitate payments to drivers, and provide drivers a better service if the individual driver joins Grab as a driver-partner.

Please contact our customer support center a dataprotection@grab.com and Grab will ensure that the necessary steps are taken to comply with your request.

Please visit grab.com/sg/comingtogether-food for more information.

For Uber Taxi Drivers

The Uber Partner app will continue to be operational in SEA until 7 May 2018, following which it will be discontinued. We recommend drivers who wish to join the Grab platform to sign up with us at your earliest convenience. For sign-up information, please see “ready to sign-up?” section below.

The Uber Partner app will continue to be operational in SEA until 7 May 2018, following which it will be discontinued. If you’d like to have the option of dynamic fares, you can sign up with Grab at your earliest convenience. For sign-up information, please see “ready to sign-up?” section below.

Yes, we look forward to welcoming all drivers from Uber and taxi networks to Grab. We think it’s a great tech platform that helps you find passengers more easily! All taxi drivers can use our ‘standard taxi’ service to accept metered fares.

Thank you for wanting to join the Grab family! If you’re a new taxi driver to the Grab platform, you can sign up to be a Grab driver by following the instructions in the “ready to sign-up?” section below. Please do so to ensure you can still receive jobs from the Grab app.

Ready to sign up?

If you are a PHV driver: Please proceed to complete the online training here that is part of our onboarding process.

If you are a taxi driver: Please sign-up here.

lncentive communications will be broadcasted weekly to your driver app. For additional information for other driver benefits please visit www.grab.com/sg/gcdriverbenefits/.

For taxi driver: Click here to sign up and download our Grab driver app.

For PHV drivers: Click here to sign up and download our Grab driver app. You will need to attend an online training session covering the use of our Grab driver app. You will be informed of your Grab driver account activation status within 5 working days after you complete your training.

You can continue driving on the Uber platform until 7 May 2018. Rest assured all rides and incentives earned on the Uber platform will be honoured.

For drivers with Gmail accounts, you will be able to register and use the Grab driver app as per normal.

For drivers with non-Gmail accounts, you can easily create a Gmail account here. Alternatively, please refer to here to link your non-Gmail account to Google first.

If you require assistance, visit us at our Driver Center:

– 28, Sin Ming Lane, Midview City (car park area outside Grab Driver Centre), Singapore, 573972 Mon – Sat: 10am – 10pm Sun and PH: 10am – 3pm. Assistance will be provided from 26 March 2018 to 7 May 2018.

– You are encouraged to make an appointment here before your visit so that our representatives can be readyied to assist you.

– Please bring your NRIC, Driving License, Bank Statement, Vocational License/ATD, Rental Agreement, Insurance Certificate and Vehicle Log with you.

Training – We have prepared an online training for you here so we could help you learn how to be a successful Grab driver. Alternatively, you can make an appointment here to visit our driver center for more information.