Cancellation Options

App Updates: New Driver Cancellation Options

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We have updated the Grab Driver App. Reporting cancellations can be done easily within the App.
The current driver app only provides two options for cancellation reasons.
The new app update allows 4 options for cancellation reasons: 

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1.Accepted in error – drivers who accidentally accept a job

2.Passenger no show – passenger is not at pick up location and can’t be contacted

3.Can’t reach in time – driver is unable to reach the pickup location due to traffic, breakdown or                                                                                  other  personal reasons

4.Passenger request to cancel – passenger contacted the driver to request for cancellation

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Drivers will receive $2 credit per trip for both NO SHOW (after 10 min) and PAX CANCEL (after 5 min).

Please update your Driver App to get access to this feature.

Grab will stop taking no show requests via WhatsApp/SMS after 21 March 2016 (Monday).

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Screenshot_2016-03-10-13-42-17  Screenshot_2016-03-10-13-42-20  Screenshot_2016-03-10-13-42-28 

Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.