When we work as one, we can solve the problems of many.

This year, we’ve seen our community rally together, like never before.

Engineers worked around the clock. Communications, driver care, government affairs teams and product teams leapt into action. And in 72 hours the GrabCare service was launched. But all of that wouldn’t have been possible without our volunteer driver-partners, government support and medical centres signing up to be a part of it.

GrabCare was born with the sole purpose of making sure that healthcare professionals could get to and from work easily during the pandemic. But what it became was a demonstration of everything that is possible when people and technology work together. It even inspired GrabResponse – a 24-hour non-emergency transport service created to support the local healthcare system by augmenting the MOH ambulance fleet, ferrying suspected COVID-19 cases to the hospitals.

Grab’s technology may have been invented to make our lives easier. But it’s people and communities that turn them into solutions. Solutions, that inspire more solutions.

Hope is stronger and more contagious than any pandemic. So to thank everyone in our community who made GrabCare and GrabResponse possible, we made this video. Watch it. Spread it. And inspire others to be the change you want.

Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.