MAPPING MORE ACCESSIBLE ROUTES FOR OUR PWD DELIVERY PARTNERS

Grab was founded on believing that a technology company could create equal opportunity for everyone – no matter who they are. Through our platform, marginalised groups can engage and participate in society. One such group is persons with disabilities (PWD). We are committed to doubling the number of marginalised individuals who earn a living on the Grab platform by 2025, up from the 2,100 persons with disabilities (PWD), who are doing so currently.

While urban mobility is very developed in Singapore, some parts of the country are still not PWD-friendly. As Southeast Asia’s leading technology platform, we seek to ensure that PWDs can join our platform and navigate their income opportunities with minimal difficulties.

We are working with our existing PWD driver-partners to develop Singapore’s first comprehensive PWD-friendly map. We hope this map will give our PWD driver-partners better, accurate navigation with safer and more efficient routes when delivering orders on our platform.

Read more about our social-economic impact here.

FAQ

Grab is embarking on a project to create a map that caters to the needs of our PWD-partners. The goal is to will make it easier for PwD-partners on our platform to navigate around Singapore when they deliver your orders. We are working with 2 of our PWD driver/delivery-partners first to help us execute a pilot within limited coverage areas to test data usability before we roll out this project on a bigger scale.

Mapping Southeast Asia’s complex road networks is a tedious task. The standard industry method of collecting street-level imagery for mapping does not necessarily give us the best representation of this complex network. Instead, we chose to tap into the local knowledge of our Grab driver/delivery-partners on the ground to collect quality road imagery in cities where they live and work – turning our driver-partners into part-time mappers. Read more here.

KartaCam is a map-making camera designed and built by Grab. It integrates everything required for accurate and efficient image collection for mapping purposes. It uses 4G/Wi-Fi to upload images to the cloud easily. Read more here.

Coverage includes all public walk ways (excluding shopping malls and private estates) in Singapore that are accessible to PWDs.

The data collected will help us improve routes mapped for our PWD partners. Here’s an overview of how your data will be used: 1. Field data (images) collection using KartaCam; an image-capturing tool. 2. Field data will be uploaded to a secure Grab cloud storage and images will be anonymized (blurring face and car plate). 3. Only data related to map-making such as road attributes (restriction, traffic light, street name, turn lanes, the direction of travel, etc.) and points of interest (POI = Coffee Shop, Restaurant, Convenience Store, Entrances, etc.) will be extracted. 4. The extracted data will be ingested as part of updating our current in-app map for accuracy.

No, the data will not be made public. All images captured are securely transferred from the device to Grab’s cloud, where data will be processed to exclude all personal data. Only images that are necessary for mapping will be securely stored and used for improving Grab Maps. All other unrelated data will be deleted according to our info-security requirement.

Grab takes data privacy very seriously. All recorded images will be uploaded in real-time onto Grab cloud storage. These data can only be accessed by our Grab Map engineers and will not be made public. All faces in the data will be anonymized automatically via a proprietary software installed into our KartaCam.

No. It is against our policy to sell any personal data to any external party or company.

Anonymised images will be kept indefinitely for data comparison when we refresh our map data.

No, data is not accessible by the Grab Delivery Rider and will be directly uploaded from the KartaCam to a secure Grab cloud storage.

Yes. All Grab part-time mappers are paid additionally on top of their delivery mileage.

Please send your request to geo.kartaview@grabtaxi.com and include the date, time and location.

Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.