One Simple Click to indicate “No Shows” & other cancel reasons!
Now, it’s even simpler to tell us why you unfortunately had to cancel a trip request.
Indicate “No Shows” & other cancel reasons via the Grab Driver app!
To unlock this feature, simply update your app!
It’s simple to use this feature:
(Note: We will follow up with passengers based on your input)
- Accepted in error (you accidentally accepted a trip request)
- Passenger no show (you wait at the pickup for over 5 minutes, but passenger can’t be found or contacted)
- Can’t reach in time (you can’t honour the trip due to traffic conditions, vehicle breakdown, etc.)
- Passenger request to cancel (you were asked by passenger to cancel)
Closure of SMS/Whatsapp reporting for “No Shows”
- For trips after 20 Mar 2359 hrs: Report all “No Shows” conveniently via your Grab Driver app only
- For trips before 20 Mar 2359 hrs: Please inform us via WhatsApp/SMS before 27 March 2359 hrs
Partners on Android Version 4.0.2 (Ice Cream Sandwich) may continue to WhatsApp/SMS us for trips up to 26 March (inform us by 27 Mar 2359 hrs).
Revision of “No Show” & Passenger Cancel Goodwill Credit Policy
- “No show” reported via driver app (at least 10 min after trip assigned) : $2 credit
- “Passenger cancel” reported via passenger’s app only (at least 5 min after trip assigned): $2 credit