Lost something on Grab? Meet the Lost & Found Guy.

Have you experienced that sinking feeling when you realised you have left something behind in a GrabCar…

Well, drivers do make the effort, very often on their own time, to return any found items to the Lost & Found department at our Driver Centre. Found items are kept for a month at our centre before they are donated to charity.

Reuniting passengers with their belongings is something we take seriously. After all, as Edwin Pang, our unofficial “Lost & Found Guy”, says: “Nobody loses their things on purpose. Sometimes, it could be they were busy texting or talking to their friends.”

Have a look at what happens to the found items in Singapore:

Now, what can you do if you do leave something behind? Head to the Help Centre section in your app, search for your ride history and select “I’d like help finding my lost item”.

If you lose your item within a four-hour window, you can call your driver directly (number masking technology will be used to ensure privacy). If you realise your item is lost after 4 hours, you can still go to your history and submit a request for help via the Help Centre.

Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.