Grab Awarded ISO 9001:2015

GRAB is proud to announce our recent achievement in obtaining ISO 9001:2015 and we are the first in ride hailing industry globally to successfully achieve a quality review. 

What is ISO 9001:2015?
The ISO 9001:2015 certification is the latest version of the world’s leading quality management standard that sets out the requirements for a quality management system.  It helps businesses and organizations to be more efficient and improve customer satisfaction.

GRAB went through a rigorous process to receive the certification and has satisfied the demanding set of requirements, which have become synonymous with quality business processes and continuing improvement practices for the Quality Management System.  

What does ISO 9001:2015 certification mean to GRAB?
The award of certification reflects GRAB’s commitment in meeting the quality management principles including a strong customer focus, the motivation and implication of top management, process approach and continual improvement.  It also enables GRAB to demonstrate to our customers and potential customers that the products and services we offer are of consistently good quality.


The Quality Management System is applicable to:

sg_gt-gc

Singapore:
Grabtaxi Holdings Pte. Ltd.

Provision of online ride-hailing services (Grabtaxi & Grabcar)
Certificate No: KLR 6037418 A

Malaysia:
Myteksi Sdn. Bhd.

Provision of online ride-hailing services (Grabtaxi)
Certificate No: KLR 6037418
Indonesia:
PT Grab Taxi Indonesia

Provision of online ride-hailing services (Grabtaxi & Grabcar)
Certificate No: KLR 6037418 D
Thailand:
Grabtaxi (Thailand) Co. Ltd.

Provision of online ride-hailing services (Grabtaxi)
Certificate No: KLR 6037418 B
Vietnam:
Grabtaxi Company Limited

Provision of online ride-hailing services
(Grabtaxi, Grabcar, Grabbike & Grabexpress)

Certificate No: KLR 6037418 C
Phillipines:
Mytaxi.PH, Inc.

Provision of online ride-hailing services (Grabtaxi & Grabcar)
Certificate No: KLR 6037418 E

 

Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.