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Great News: Grab is now ISO Certified!

GRAB is proud to announce our recent achievement in obtaining ISO 9001:2015, making GRAB the first in the ride hailing industry globally to successfully achieve a quality review.


What exactly is ISO 9001:2015?

The ISO 9001:2015 certification is the latest version of the world’s leading quality management standard that sets requirements for a quality management system. It helps businesses and organizations be more efficient and improve customer satisfaction.

GRAB went through a rigorous process to receive the certification and has satisfied the demanding set of requirements, which have become synonymous with quality business processes and continuing improvement practices.

What does ISO 9001:2015 certification mean to GRAB?
The award of certification reflects GRAB’s commitment in meeting quality management principles which includes:

  • a strong customer focus
  • the motivation and implication of top management
  • process approach
  • continual improvement

It also enables GRAB to demonstrate to Grab customers and future Grab customers that the products and services we offer are of consistently good quality.

ISO 9001:2015 The Quality Management System is applicable to:

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Singapore:

Grabtaxi Holdings Pte. Ltd.

Provision of online ride-hailing services (Grabtaxi & Grabcar)

Certificate No: KLR 6037418 A