GrabChat. The first instant messaging feature in a ride-hailing app!

GrabChat is our new instant messaging platform within Grab. It’s a seamless form of in-app communication between you & your driver.

Drivers can send templated messages to passengers, with just one tap and let you know that “I’m 2 minutes away!”. And we’ve also provided some handy templates for you with messages like: “Are you nearby?” to help gauge your estimated time of pick up, or you can send your driver some handy tips on how to identify you quickly! This way, you’ll be en-route to your destination in no time.

Finally, as a bonus, all of our in-app communication is free – so say goodbye to all those pesky SMS charges, or being charged for calling a foreign number!

Now isn’t that convenient?


Here’s how you would use it.

  1. Ensure that your Grab app is the latest version (v4.6.6). Update here
  2. Open the Grab app.
  3. Make a GrabTaxi or GrabCar booking.
  4. You will see a Chat icon in the “Driver on the way” screen.
  5. Send your driver a friendly message!

Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.