Updated 8 Aug, 2022 – 7:27 PM (GMT+8): An earlier version of this post noted that 108 rides and deliveries were ongoing at our 10 billion journeys moment. This is incorrect—108 rides and deliveries were started simultaneously that second. This post has been updated to reflect that.
10 years, 10 billion rides. What a journey it’s been so far. Grab is proud to mark its 10th anniversary with 10 billion rides and deliveries made. We are honoured to have been a part of so many moments in people’s lives throughout Southeast Asia.
With these 10 billion rides, we had travelled an incredible 60 billion kilometres together, bringing meals, groceries, packages, and transporting passengers to their destinations. 60 billion kilometres is equivalent to travelling on every road in the world 933 times over. Picture that.
The 10 billion moment came exactly on the 4th of July, at 7:45:00 PM (GMT+8). Right that second, 108 rides and deliveries were started simultaneously in the region. One passenger in Sarawak, Malaysia was calling for a ride to a restaurant for dinner, and in West Java, Indonesia someone ordered a seafood meal to their home.
GrabBikes were getting people to places fast, too. In Ho Chi Minh City, Vietnam, someone was calling a ride to the airport, while in Thailand, someone wanted to get home in Ratchathewi, Bangkok.
We’re celebrating some longtime drivers, too. In Selangor, Malaysia, a GrabCar driver-partner was about to complete their 35,286th ride, sending a passenger to a bicycle store in Petaling Jaya. That’s a lot of journeys! This driver was just one of millions of drivers on Grab, keeping Grab’s network of driver-partners going.
We also welcomed a new user when we crossed 10 billion. In Jakarta, someone was getting their very first Grab order of a local meal. That’s one out of 10 billion moments we’ve had together, getting you home, filling your tummies, and stocking your pantries. Thank you for making us a part of your everyday lives in so many ways.
Changing habits over social distancing
As we make our way out of the pandemic, it’s remarkable to see how the last two years have changed habits. When more people started working from home in 2020, we saw food orders going up alongside. People used Grab to connect when they couldn’t see each other in person, sending their love through sweet treats and desserts—that category went to the top of the list of most ordered meals across the region. That habit’s stuck in countries like Singapore, where our users continue to order desserts most.
The pandemic also put one of our new services through its own trial by fire. Our grocery delivery service, GrabMart, was initially in testing just months before the first Covid-19 cases were reported in the region. As we rolled it out throughout the region in 2020, it grew exponentially at 50% week over week, as cities shut down and people sheltered in place.
With that growth, we were also able to use the data from these orders to continually refine the experience, both for our delivery partners, and end-users.
Returning to life before Covid-19, kind of
As the region returns to life before the pandemic, average rides per second have also gone up. Thailand marked the highest increase in average rides per second, going up threefold from the start of the pandemic to today.
Meanwhile, despite being a small island, Singaporeans in Grab cars were zipping all over the country, tracking the longest rides, at 11.2 kilometres per ride on average.
Although the past few years have been tough, people continued giving in these difficult times. It was heartwarming to see a rise in tips given to our partners. Indonesia topped our charts with the most tips given, at US$1,852,072 in the past four years. Thanks for bringing a smile to our driver- and delivery-partners with your generosity.
We are deeply grateful to have been a part of your lives for the past 10 years, and hope our superapp will continue to drive the region forward. We are committed to creating value for our home, building tech for Southeast Asia, by Southeast Asians.
* “Rides” refers to completed mobility rides, as well as completed food, express, and mart orders.