Why can’t I sign in to the Statement Portal?
Ensure you have done the following:
- You’re using the email address you’ve provided when you registered as a GrabHitch driver
- You’ve completed a ride from 29 Apr 2019 up till 24 hours ago as the portal will need time to update your activity
If you still have difficulties receiving the OTP, please contact our Customer Experience team to troubleshoot your sign-in issue.
Is there any limit to the date range of activities I can download?
The portal allows you to track your activity from 29 Apr 2019, updated till 24 hours ago.
Why are there discrepancies in my statement?
The details in your statement is accurate as of the time of download, updated till 24 hours ago. This means that any refunds or changes in bookings after you have retrieved your statement will only be reflected when you download a new copy.