Deprecation of iOS 9 on Grab App

 

Dear Hitch Drivers,

Starting 19 Jun 2019, we will be deprecating our Grab app for devises on iOS 9 and below. 

This is to ensure that we keep our app constantly updated for our users to receive the latest bug fixes, security updates and feature enhancements.

What should I do now?

If your device is running on iOS 9 and below, simply upgrade your device’s operating system to at least iOS 10 and above by 18 Jun 2019 to continue using Grab’s services without any disruption.

However, if you’re using iPhone 4 and below, you will need to switch to a different device that supports iOS 10 (i.e. iPhone 5 and above) or Android 4.1 and above. Thereafter, you may download the Grab app on your new device, and log in using your existing account details.

Note: No action is needed for users on iOS 10 or Android 4.1 and above.

What about the money in my driver wallet?

You may still request for your balance to be cashed out by 18 Jun 2019 on your current iOS/device.

To do so:

  • Ensure you have at least $5 in your balance in order to cashout
  • Enter Hitch Driver mode, go to menu bar, tap on WALLET
  • Tap on CASHOUT
  • If this is your first time cashing out, fill in your bank details and tap on ADD
  • Confirm the Transfer amount you wish to cash out and tap on SUBMIT

It takes 5-10 working days for the amount to be credited to your bank account.

What happens after 18 Jun 2019?

You will no longer be able to use the Grab app on your current device (iOS 9 and below).

Rest assured that if you did not manage to cash out your wallet balance in time, your money will remain in your driver wallet. Once you have switched to iOS 10 and above or Android 4.1 and above, you may access your wallet again and request for a cashout.

However, if you don’t wish to (or are unable to) switch to a different device, please email support@grab.com with the title ‘iOS 9 – Hitch Driver Wallet’ for us to assist you.