Admit it, we’ve all read the stories and seen the screenshots of some not-so-friendly exchanges (gossip!) between GrabHitch Drivers and Riders. Having previously looked at the top 3 complaints of Hitch Drivers, we felt it was time to put our Hitch Drivers in the hot seat and look at what Riders are complaining about!
Don’t worry, we also understand that Drivers are, fundamentally, providing a service out of goodwill.
“Drivers cancel at the last minute.”
Most GrabHitch rides proceed smoothly after the confirmation between Hitch Driver and Rider, and everyone gets to their destination on time and happy.
While Hitch Drivers are under no obligation to cave in to demanding Riders, GrabHitch is still essentially a service. If you need to cancel your ride for any reason, it would be best to let your Rider know ahead of time. Informing your rider about the cancellation at least 15 minutes in advance prior to the pick-up time will make a big difference for them – they can try to be in time for their appointment by booking an on-demand ride or try to get another Hitch.
This way, you won’t be the cause of someone being late for their appointment, and the rider needn’t be left feeling stranded and unhappy by the side of the street.
“Drivers sometimes don’t say that they have other Riders in the car.”
Not all surprises are fun, especially bad ones that throw a wrench in your Hitch Riders’ plans.
It’s fine for Hitch Drivers to pick up more than one Rider for a trip so they can get more bang for your buck, but if you are a Hitch Driver doing that, you are required to inform your riders in advance so they can adjust their schedules, if necessary, or choose to reject the ride.
And if you’re picking up multiple riders, you can go the extra mile to ensure your riders are fully aware by informing them ahead of time should they expect a delay in their drop off time.
After all, everyone has a schedule to adhere to and it’s not fair for riders to be delayed because a Hitch Driver did not tell them that there would be multiple drop-offs. Conversely, Riders can also proactively ask Drivers if they’re hitching anyone else and let Drivers know if they need to reach their destination at a specific time.
It may sound tedious, but this is just to avoid any rude surprises and unhappiness, especially if the unsuspecting Rider ends up being the last to alight. Fortunately, the majority of Hitch Rides are single pick-ups but if there is another, sending a confirmation text to your Riders is the least you could do.
“Drivers are late.”
Ironically enough, our third most complained about issue is actually driver punctuality! As much as we want our Hitch Riders to be punctual, it is also very important for Hitch Drivers to do the same – make sure you keep to the agreed time of pick up!
If you have to leave your home or office earlier, please plan accordingly. But of course we understand that traffic conditions can be bad especially during peak hours or that you might have something urgent to attend to beforehand. If you are running slightly late, it would help if you give your rider a heads up by simply dropping a text to apologise and inform them of the new arrival time. Don’t leave them wondering where you are, or worse, wondering if he/she is stranded.
Ultimately, GrabHitch is meant to be a social experience and a great way to meet new people. We are all responsible individuals, and we should respect each other’s time.
Have not tried GrabHitch? What are you waiting for, start now!